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Kenya Airways
Kenya Airways is the flagship carrier of Kenya, founded in 1977. It offers flights to over 50 destinations across Africa, Europe, Asia, and the Middle East. One of its significant advantages is its extensive route network, making travel more accessible for passengers. However, the airline has faced financial challenges in recent years, resulting in some flight cancellations and schedule changes. As for pricing policy, Kenya Airways offers competitive prices for its flights, making it accessible to the average traveler. Overall, Kenya Airways is a reliable airline that offers affordable travel options to a variety of destinations.
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Kenya Airways baggage rules
Baggage Rules of Kenya Airways
Kenya Airways is the flag carrier airline of Kenya. It offers its passengers the option of carrying baggage as per set rules and regulations. Here's a breakdown of the baggage rules of Kenya Airways airline:
Luggage
The baggage allowance for Kenya Airways depends on the class and fare type purchased. For economy class, passengers are allowed to carry one piece of luggage weighing a maximum of 23kg. For business class, passengers are allowed to carry two pieces of luggage, each weighing a maximum of 32kg. First-class passengers, on the other hand, are allowed three pieces of luggage, each weighing a maximum of 32kg.
Hand Baggage
Passengers are allowed to carry one piece of hand baggage in addition to their luggage. The hand baggage should not weigh more than 12kg. The dimensions of the hand baggage should not exceed 55 x 38 x 20 cm.
Excess or Overweight Baggage
Excess or overweight baggage is charged separately. Eighty-two Kenyan shillings are charged for each extra kilogram of baggage. Passengers should ensure that their baggage does not exceed the allowed limit in order to avoid such additional charges.
Items Prohibited for Carriage
For safety reasons, certain items are prohibited for carriage on Kenya Airways flights. Such items include explosives, gases, flammable liquids and solids, oxidizing materials, toxic and infectious substances, radioactive material, and many others. Electric wheelchairs are allowed on board but they should be notified to the airline in advance.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Kenya Airways, you should report it to their Baggage Services desk at the airport before leaving the baggage claim area. You will need to fill out a Property Irregularity Report (PIR) and provide a copy of your travel itinerary and baggage claim tags. You can also report the loss or damage through their online baggage claim form on their website. Make sure to keep all your receipts and documentation in case you need to file a claim for compensation.
Kenya Airways usually closes check-in and boarding at least 30 minutes before departure for domestic flights and at least one hour before departure for international flights. However, this may vary depending on the airport and destination, so it is always advisable to check with the airline or the airport for specific information.
Yes, you can check in online for your Kenya Airways flight. You can do this by visiting the Kenya Airways website and selecting the online check-in option. Online check-in typically opens 24 hours before departure for international flights and 30 hours before departure for domestic flights. However, the specific time may vary depending on your departure airport and destination. Make sure to check the Kenya Airways website for the exact time you can start the online check-in process.
Yes, Kenya Airways pays compensation for flight delays and cancellations as required by law and in accordance with their policy. The amount of compensation depends on the circumstances surrounding the delay or cancellation, such as the length of the delay, the reason for the delay, and the destination. Passengers are advised to contact the airline directly or consult their website for more information on their compensation policy.
Yes, Kenya Airways provides additional services for passengers with disabilities, such as wheelchair assistance, special meals, and assistance boarding and deplaning. Passengers with disabilities are advised to inform the airline of their needs at least 48 hours prior to their flight to ensure appropriate arrangements can be made. For more information, passengers can visit the Kenya Airways website or contact their customer service team.
Yes, Kenya Airways provides meals and drinks on board for both short and long-haul flights. Depending on the flight duration and time of day, passengers can enjoy a range of hot or cold meals, snacks, and beverages. Alcoholic drinks are also available for purchase on all Kenya Airways flights.
Yes, Kenya Airways airline tickets are refundable, provided that the fare rules and conditions allow for refunds. However, cancellation fees may apply. Customers are advised to read the terms and conditions of their ticket before making a reservation or cancelling a flight.
Kenya Airways has specific requirements for traveling with children and infants. For infants (under 2 years old), parents or guardians must hold the infant during takeoff and landing, or use a certified infant seat. The airline provides bassinets on long-haul flights, subject to availability and advance reservation. For children aged 2-11 years old, they must have their own seat on the plane. The airline allows accompanying adults to bring a small bag of essential items for the child, with a weight limit of 10 kg. Kenya Airways offers children's meals and a variety of entertainment on board, including children's movies, TV shows, and games. Parents can also request special assistance when traveling with children, such as priority boarding or help with strollers.