If you have experienced loss or damage to your baggage while travelling with Air Astana, you should report it immediately to the airline's baggage handling department at the airport or at the destination's baggage service office. You will need to provide your baggage claim check, travel itinerary, and other relevant documentation. You can also file a claim online through the airline's website or by contacting their customer service hotline.

Air Astana typically closes check-in and boarding 30 minutes before departure for domestic flights and 45 minutes before departure for international flights. However, it is recommended to check with the airline or your travel agent for the specific check-in and boarding times for your flight.

Yes, you can check in online for an Air Astana flight. You can do it on the Air Astana website or through their mobile app. Online check-in usually opens 24 hours before departure and closes an hour before departure for domestic flights and 90 minutes before departure for international flights.

Yes, Air Astana pays compensation for flight delays and cancellations in certain circumstances. The compensation amount and eligibility criteria depend on factors such as the length of the delay, the reason for the cancellation or delay, and the passenger's ticket type. Passengers can refer to Air Astana's website or contact customer support for more information on compensation policies.

Yes, Air Astana does provide additional services for passengers with disabilities. They offer special assistance services for passengers with disabilities or reduced mobility such as wheelchair assistance, trained assistance dogs onboard, and special seating arrangements. Passengers are required to inform the airline about their needs during the booking process or at least 48 hours before the flight.

Yes, Air Astana provides free meals and drinks on board, depending on the duration of the flight and the class of service. Alcoholic drinks are also served on board, but only to passengers over 18 years of age.

Yes, Air Astana airline tickets are refundable based on the fare type specified during the time of booking. However, cancellation fees may apply and the amount of refund depends on the ticket’s terms and conditions. It is advisable to check the fare rules at the time of booking or contact the airline’s customer service for further assistance.

Air Astana sets the following conditions for traveling with children and babies: 1. Infants up to two years old can travel for free on a parent's lap, or a seat can be purchased at a child fare. 2. Children aged two to 12 years old are eligible for a child fare ticket. 3. Unaccompanied minor services are available for children aged five to 14 years old for an additional fee. 4. Car seats and strollers may be checked in for free. Air Astana offers children's food and entertainment on board. Meals for children are available on all flights, and the airline's in-flight entertainment system features a range of children's programs and movies. The airline also provides coloring books, puzzles, and other activities for children.