Air Astana is the national carrier of Kazakhstan, founded in 2001. Known for its high-quality service and modern aircraft, the airline offers flights to a wide range of destinations across Europe and Asia. With comfortable seating and excellent onboard amenities, Air Astana is a popular choice for travelers looking for a top-notch air travel experience. However, pricing can be on the higher side compared to budget airlines. Despite this, the airline's reliability and comfort make it well worth the extra cost for many travelers. Book your next flight with Air Astana and experience the high standards of this world-class airline.
Air Astana is the flag carrier airline of Kazakhstan. As with any airline, it has specific baggage rules that passengers need to follow when travelling. This article will provide an overview of the baggage rules of Air Astana.
The luggage allowance for Air Astana flights depends on the route and class of travel. Passengers can check their luggage in at the airport or online, with the latter option available up to 24 hours prior to departure. The maximum weight per piece of luggage is 32 kg. Excess baggage charges will apply for any luggage that exceeds the set limits.
Passengers are allowed to bring one piece of hand baggage with them on board, with an additional item such as a handbag or laptop bag. The dimensions of the hand baggage should not exceed 56 x 45 x 25 cm and the weight limit is 8 kg. Passengers should ensure that their hand baggage fits into the overhead lockers or under the seat in front of them.
Passengers who exceed their luggage allowance, either in terms of weight or number of pieces, will be charged excess baggage fees. These fees are calculated on a per kilogram basis and vary depending on the route. Passengers should check the Air Astana website for more information on excess baggage fees.
Air Astana has a list of items that are not allowed on board their flights. These include any hazardous materials such as explosives, fireworks, and flammable gases. Additionally, passengers are not allowed to bring sharp objects such as knives or scissors on board. Any items deemed dangerous will be confiscated at the airport before boarding. Passengers should review the Air Astana website for a comprehensive list of items that are prohibited.
If you have experienced loss or damage to your baggage while travelling with Air Astana, you should report it immediately to the airline's baggage handling department at the airport or at the destination's baggage service office. You will need to provide your baggage claim check, travel itinerary, and other relevant documentation. You can also file a claim online through the airline's website or by contacting their customer service hotline.
Air Astana typically closes check-in and boarding 30 minutes before departure for domestic flights and 45 minutes before departure for international flights. However, it is recommended to check with the airline or your travel agent for the specific check-in and boarding times for your flight.
Yes, you can check in online for an Air Astana flight. You can do it on the Air Astana website or through their mobile app. Online check-in usually opens 24 hours before departure and closes an hour before departure for domestic flights and 90 minutes before departure for international flights.
Yes, Air Astana pays compensation for flight delays and cancellations in certain circumstances. The compensation amount and eligibility criteria depend on factors such as the length of the delay, the reason for the cancellation or delay, and the passenger's ticket type. Passengers can refer to Air Astana's website or contact customer support for more information on compensation policies.
Yes, Air Astana does provide additional services for passengers with disabilities. They offer special assistance services for passengers with disabilities or reduced mobility such as wheelchair assistance, trained assistance dogs onboard, and special seating arrangements. Passengers are required to inform the airline about their needs during the booking process or at least 48 hours before the flight.
Yes, Air Astana provides free meals and drinks on board, depending on the duration of the flight and the class of service. Alcoholic drinks are also served on board, but only to passengers over 18 years of age.
Yes, Air Astana airline tickets are refundable based on the fare type specified during the time of booking. However, cancellation fees may apply and the amount of refund depends on the ticket’s terms and conditions. It is advisable to check the fare rules at the time of booking or contact the airline’s customer service for further assistance.
Air Astana sets the following conditions for traveling with children and babies: 1. Infants up to two years old can travel for free on a parent's lap, or a seat can be purchased at a child fare. 2. Children aged two to 12 years old are eligible for a child fare ticket. 3. Unaccompanied minor services are available for children aged five to 14 years old for an additional fee. 4. Car seats and strollers may be checked in for free. Air Astana offers children's food and entertainment on board. Meals for children are available on all flights, and the airline's in-flight entertainment system features a range of children's programs and movies. The airline also provides coloring books, puzzles, and other activities for children.