Air Astana baggage rules

Baggage Rules of Air Astana

Air Astana is the flag carrier airline of Kazakhstan. As with any airline, it has specific baggage rules that passengers need to follow when travelling. This article will provide an overview of the baggage rules of Air Astana.

Luggage

The luggage allowance for Air Astana flights depends on the route and class of travel. Passengers can check their luggage in at the airport or online, with the latter option available up to 24 hours prior to departure. The maximum weight per piece of luggage is 32 kg. Excess baggage charges will apply for any luggage that exceeds the set limits.

Hand Baggage

Passengers are allowed to bring one piece of hand baggage with them on board, with an additional item such as a handbag or laptop bag. The dimensions of the hand baggage should not exceed 56 x 45 x 25 cm and the weight limit is 8 kg. Passengers should ensure that their hand baggage fits into the overhead lockers or under the seat in front of them.

Excess or Overweight Baggage

Passengers who exceed their luggage allowance, either in terms of weight or number of pieces, will be charged excess baggage fees. These fees are calculated on a per kilogram basis and vary depending on the route. Passengers should check the Air Astana website for more information on excess baggage fees.

Items Prohibited for Carriage

Air Astana has a list of items that are not allowed on board their flights. These include any hazardous materials such as explosives, fireworks, and flammable gases. Additionally, passengers are not allowed to bring sharp objects such as knives or scissors on board. Any items deemed dangerous will be confiscated at the airport before boarding. Passengers should review the Air Astana website for a comprehensive list of items that are prohibited.

Sales and special offers on tickets from Air Astana

Air Astana launches sales and special offers on their tickets very often. We are keeping a sharp eye on such events to make sure you can always save on their tickets. Keep in mind that those offers usually have a limited timeframe and by the time of search may already be sold.

We couldn't find any special offers for flights by Air Astana

Frequently asked questions about the airline

Answers to questions about the airline that travelers are most interested in

Can I check in online for an Air Astana flight?

Yes, you can check in online for an Air Astana flight. You can do it on the Air Astana website or through their mobile app. Online check-in usually opens 24 hours before departure and closes an hour before departure for domestic flights and 90 minutes before departure for international flights.

Where can I apply in case of loss or damage to my baggage by Air Astana?

If you have experienced loss or damage to your baggage while travelling with Air Astana, you should report it immediately to the airline's baggage handling department at the airport or at the destination's baggage service office. You will need to provide your baggage claim check, travel itinerary, and other relevant documentation. You can also file a claim online through the airline's website or by contacting their customer service hotline.

How long before departure does Air Astana close check-in and boarding?

Air Astana typically closes check-in and boarding 30 minutes before departure for domestic flights and 45 minutes before departure for international flights. However, it is recommended to check with the airline or your travel agent for the specific check-in and boarding times for your flight.

Does Air Astana pay compensation for flight delays and cancellations?

Yes, Air Astana pays compensation for flight delays and cancellations in certain circumstances. The compensation amount and eligibility criteria depend on factors such as the length of the delay, the reason for the cancellation or delay, and the passenger's ticket type. Passengers can refer to Air Astana's website or contact customer support for more information on compensation policies.

Does Air Astana provide additional services for passengers with disabilities?

Yes, Air Astana does provide additional services for passengers with disabilities. They offer special assistance services for passengers with disabilities or reduced mobility such as wheelchair assistance, trained assistance dogs onboard, and special seating arrangements. Passengers are required to inform the airline about their needs during the booking process or at least 48 hours before the flight.

Does Air Astana provide meals and drinks on board?

Yes, Air Astana provides free meals and drinks on board, depending on the duration of the flight and the class of service. Alcoholic drinks are also served on board, but only to passengers over 18 years of age.

Are Air Astana airline tickets refundable?

Yes, Air Astana airline tickets are refundable based on the fare type specified during the time of booking. However, cancellation fees may apply and the amount of refund depends on the ticket’s terms and conditions. It is advisable to check the fare rules at the time of booking or contact the airline’s customer service for further assistance.

What conditions does Air Astana set for traveling with children and babies?

Air Astana sets the following conditions for traveling with children and babies: 1. Infants up to two years old can travel for free on a parent's lap, or a seat can be purchased at a child fare. 2. Children aged two to 12 years old are eligible for a child fare ticket. 3. Unaccompanied minor services are available for children aged five to 14 years old for an additional fee. 4. Car seats and strollers may be checked in for free. Air Astana offers children's food and entertainment on board. Meals for children are available on all flights, and the airline's in-flight entertainment system features a range of children's programs and movies. The airline also provides coloring books, puzzles, and other activities for children.