If you experience loss or damage to your baggage with Azerbaijan Airlines, you should report it immediately at the airline's baggage counter or customer service desk at the airport of arrival. You will need to fill out a Property Irregularity Report (PIR) which will include your contact information, flight details, and a description of the missing or damaged items. The airline will then begin a search for your lost baggage and keep you updated on the status. If your baggage is not located within 21 days, you may need to file a claim for compensation. You can do this by contacting Azerbaijan Airlines customer service by phone or email. You will need to provide documentation such as your PIR, boarding pass, and receipts for any items that were lost or damaged. The airline will then review your claim and determine if compensation is appropriate. It is important to note that airlines have different policies and limitations on compensation for lost or damaged baggage, so it is recommended to review the airline's specific policies before traveling.

Azerbaijan Airlines typically closes check-in and boarding 40 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.

Yes, you can check in online for Azerbaijan Airlines flights. You can do it on the airline's website or through their mobile app. Online check-in usually opens 24 hours before departure and closes 2 hours before departure. During online check-in, you can select your seat, download your boarding pass, and add any additional services like extra baggage.

Yes, Azerbaijan Airlines is obligated to pay compensation for flight delays and cancellations under certain circumstances, such as if the delay or cancellation was within the airline's control and was not caused by extraordinary circumstances such as bad weather or security issues. The amount of compensation depends on the length of delay and distance of the flight, according to EU regulations. Passengers should contact Azerbaijan Airlines or their travel agent for more information.

Yes, Azerbaijan Airlines provides additional services for passengers with disabilities. The airline offers wheelchair assistance and priority boarding for passengers with limited mobility. Passengers with visual or hearing impairments can request assistance during the flight, such as a braille menu or a sign language interpreter. It is recommended for passengers with special needs to inform the airline at the time of booking or at least 48 hours before the scheduled departure to ensure that necessary arrangements can be made.

Yes, Azerbaijan Airlines does provide meals and drinks on board for both short and long-haul flights. The type of meal served will depend on the duration of the flight and the class of service. As for drinks, you can choose from a range of soft drinks, juices, tea, coffee, and alcoholic beverages. However, the availability of alcoholic drinks could vary based on the airline's policy and regulations. It is advisable to check the airline's website or contact their customer service beforehand to confirm the alcohol policy.

Yes, Azerbaijan Airlines offers refundable tickets for most of its fares. However, the refund policy and fees may depend on the specific fare type and the terms and conditions associated with it. It is advisable to review the airline's refund policy or contact customer service for more information.

Azerbaijan Airlines allows infants and children of all ages to travel on their flights. However, some conditions apply: 1. Infants under the age of 2 can travel on an adult's lap, but if parents prefer, they can purchase a separate seat for their child and use an approved car seat. 2. Children between 2 and 12 years of age can travel as unaccompanied minors, but parents must pay an additional fee for the service. 3. Parents must carry all necessary documents for their children, such as passports, visas, and birth certificates. 4. Azerbaijan Airlines can provide infant meals on request, but parents must inform the airline of this requirement at the time of booking. 5. The airline does not provide entertainment specifically for children. 6. Parents are allowed to bring baby food, formula, and necessary items in their carry-on luggage, and the airline allows strollers to be checked-in without any extra fee. Overall, Azerbaijan Airlines is child-friendly and caters to the needs of parents traveling with children.