Air Serbia is the flag carrier airline of Serbia, founded in 2013. One of the advantages of Air Serbia is that it offers flights to over 60 destinations worldwide, including many popular European cities. However, the airline has received criticism for its pricing policy, which can be considered expensive for the average traveler. Despite this, Air Serbia provides excellent service and amenities on board, making it a comfortable and reliable choice for those willing to splurge on airfare. Overall, Air Serbia is a growing airline that can provide a high-quality flying experience for those willing to pay a premium price.
Air Serbia is a Serbian national airline and is headquartered in Belgrade, Serbia. Air Serbia has a specific set of baggage rules that passengers are expected to follow. Here is a detailed overview of these rules:
The luggage allowance on Air Serbia will depend on the class of travel, route, and fare paid. Passengers are allowed to check in up to two pieces of luggage, with a maximum total weight of 23kg per piece. If it exceeds this weight, the airline may charge an excess baggage fee. Additionally, the maximum size of your baggage must not exceed 158cm or 62 inches (height + width + depth) per piece.
Passengers traveling with Air Serbia are allowed one piece of hand baggage, and one personal item. The maximum weight of the hand luggage cannot exceed 8 kg while its dimensions cannot exceed 118 cm or 46 inches (height + width + depth). Personal items can include laptops, briefcases, small backpacks, and purses among others, and must fit under the seat in front of you.
If your luggage exceeds the airline’s weight and size restrictions, you will have to pay an excess baggage fee, which is usually calculated based on the route and the weight of your baggage. Passengers must notify the airline at the time of booking or check-in if their baggage weight exceeds 32 kg or if they have any oversized baggage, sports equipment or musical instruments. Prohibited items include sharp objects, explosives, flammable substances, and firearms, among others.
Air Serbia has a specific list of items that are prohibited for carriage. The list includes sharp objects, explosives, flammable substances, firearms, and other dangerous items.
In conclusion, it is important for all passengers traveling with Air Serbia to be aware of the airline’s baggage rules to avoid any inconvenience. Always check with the airline when booking to ensure you are following the correct procedure.
In case of loss or damage to your baggage by Air Serbia, you can file a claim with the airline. You can do this by visiting their website and filling out their online baggage claim form or by contacting their customer service center. You will need to provide information about the flight, the baggage, and the nature of the loss or damage. You may also need to provide documentation such as receipts or photos. It is important to file the claim as soon as possible after the incident, as there may be time limits for making a claim.
Air Serbia generally closes check-in 45 minutes before departure for domestic flights and 60 minutes before departure for international flights. Boarding gates usually close 20 minutes before departure. However, it's always best to check the airline's website or your ticket for specific information as some flights may have different check-in and boarding times.
Yes, Air Serbia offers online check-in for its flights. You can do it by visiting the airline's website and choosing the "Online Check-in" option under the "Manage Booking" section. Online check-in is also available through the Air Serbia mobile app. Online check-in typically opens 36 hours before the scheduled departure time and closes 60 minutes prior to the departure time for flights within Europe, and 90 minutes prior to the departure time for international flights. It is recommended that you complete the online check-in process as early as possible to avoid any issues.
Yes, Air Serbia is required to pay compensation for flight delays and cancellations under certain conditions. The amount of compensation depends on the length of the delay and the distance of the flight, and it is regulated by EU law. Passengers may be entitled to compensation if their flight is delayed for more than three hours or cancelled without prior notice, and the airline is at fault. However, if the delay or cancellation is due to extraordinary circumstances, such as severe weather or air traffic control strikes, compensation may not be available. It is recommended that passengers check their rights and contact Air Serbia customer service or a legal expert for assistance in determining if they are eligible for compensation.
Yes, Air Serbia provides additional services for passengers with disabilities. These include assistance with boarding and disembarking, wheelchair assistance, and the provision of special meals to cater to specific dietary requirements. Passengers with disabilities are advised to notify the airline of their needs at least 48 hours before their flight to ensure their requirements are met. Also, the airline allows some medical devices to be carried on board and provides additional facilities to ensure the comfort and safety of passengers with disabilities.
Air Serbia provides complimentary meals, snacks, and beverages including alcohol on most of its flights. However, during the COVID-19 pandemic, the airline may have modified its meal service to minimize contact and reduce the risk of transmission. It is recommended to check with the airline for the latest updates on its onboard services.
Yes, Air Serbia airline tickets are refundable, but the refund conditions and fees may vary depending on the fare type and the time of cancellation. It is recommended to check the airline's refund policy for more information.
Air Serbia allows children of all ages to travel, but there are certain conditions that parents should be aware of. Infants under 2 years old can travel for free on their parents' lap, but if a separate seat is required, parents will need to purchase a child fare ticket. Children aged 2-11 years old require a child fare ticket, which can be purchased at a discounted rate. Air Serbia provides children's meals upon request at least 24 hours before the flight and offers a range of entertainment options, including movies, TV shows, and games on the in-flight entertainment system. However, parents should also bring their own toys and activities for their children to keep them occupied during the flight. Additionally, Air Serbia offers baby bassinets on long-haul flights for infants under 10kg. Parents must request this service at least 24 hours before their flight.