Uganda Airlines
IATA
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Uganda Airlines is a state-owned airline that was founded in 1976. It was initially dissolved in 2001 but was later revived in 2019. The airline offers flights to various destinations in Africa and Europe. One of the advantages of Uganda Airlines is its modern fleet of planes comprising of two Bombardier CRJ 900s and two Airbus A330-800neos. The airline also offers reasonable prices for its services, making it affordable for an average traveling person. However, one of the disadvantages of Uganda Airlines is its limited route network. It only has a few destinations compared to other airlines, which might inconvenience some travelers. Additionally, some passengers have reported issues with the airline's customer service. Overall, Uganda Airlines offers an affordable and modern means of air travel. Its pricing policy is relatively inexpensive, making it an attractive option for budget-conscious travelers. However, has a limited scope for destinations.
Baggage Rules of Uganda Airlines
If you are planning to fly with Uganda Airlines, it is important to know their baggage rules to avoid any inconvenience. Uganda Airlines has specific guidelines for both checked-in and hand baggage.
Luggage
The baggage allowance for Uganda Airlines depends on the class of travel and the destination. For international flights, economy class passengers can bring 23kg of luggage and business class passengers can bring 32kg. For regional flights, economy class passengers are allowed 23kg while business class is allowed 30kg. Passengers traveling within Uganda can bring 23kg of luggage regardless of the class of travel.
Hand Baggage
Uganda Airlines allows one piece of hand luggage per passenger. The maximum weight for hand luggage is 7kg, and the dimensions shall not exceed 115cm. In addition to the hand luggage, passengers can bring a personal item such as a small purse or laptop bag.
Excess or Overweight Baggage
If you have more luggage than the allowed limit, you will have to pay an excess baggage fee. The fee depends on the weight and the destination of the luggage. Luggage that weighs more than 32kg will not be accepted.
Items Prohibited for Carriage
For safety reasons, Uganda Airlines prohibits carriage of certain items. These include explosives, compressed gases, flammable liquids and solids, corrosives, radioactive materials, poisons, infectious substances, and more. For a detailed list of items that are prohibited, passengers should check with the airline or the airport authority.
By understanding the baggage rules of Uganda Airlines, passengers can pack accordingly and avoid any unnecessary stress or extra fees.
Yes, Uganda Airlines offers online check-in for its flights. You can do it through their website at https://www.ugandaairlines.com/Manage-booking/Online-check-In or using their mobile app. Online check-in typically opens 24 hours before the scheduled departure time and closes one hour before departure. During the online check-in process, you can select your seat, print or download your boarding pass, and choose to receive your boarding pass via SMS or email.
You can file a claim for lost or damaged baggage by contacting Uganda Airlines baggage services department. You should report the missing baggage as soon as possible by filling out a Property Irregularity Report (PIR) at the airport baggage counter or by calling the airline's customer service center. The airline will provide you with a reference number that you will use to track the progress of your claim. You may also need to provide supporting documents such as your airline ticket, baggage tags, and receipts for any damaged items.
Uganda Airlines closes check-in and boarding 45 minutes before departure.
Yes, Uganda Airlines is obliged to pay compensation for flight delays and cancellations under certain circumstances as per the passenger rights regulations. The compensation amount and eligibility criteria vary depending on the circumstances of the delay or cancellation. Passengers are advised to check the airline's terms and conditions for more information on the compensation policy.
Yes, Uganda Airlines provides additional services for passengers with disabilities. They offer assistance with boarding and disembarking, as well as during the flight for those who require special assistance. Passengers with disabilities are also allowed to bring their guide dogs on board the aircraft. Uganda Airlines advises passengers with disabilities to inform them of their needs at the time of booking or at least 48 hours before the flight.
Uganda Airlines provides meals and drinks on board, and passengers can choose from a selection of alcoholic and non-alcoholic beverages. However, the availability and range of drinks may vary depending on the duration and destination of the flight.
Yes, Uganda Airlines airline tickets are refundable depending on the fare rules and regulations associated with the ticket. Passengers are advised to refer to the terms and conditions of their ticket or contact customer service for further information.
According to the Uganda Airlines website, children under the age of 2 are considered infants and can travel free of charge as long as they sit on an adult's lap during the flight. However, it is recommended that parents or guardians purchase a separate seat for their infant in order to provide more comfort and safety. For children over the age of 2, they must have their own seat and will be charged the same fare as an adult. Parents or guardians must provide appropriate car seats or booster seats for their children to use during the flight. Uganda Airlines does not specifically mention children's food or entertainment on board their aircraft. However, they do offer a range of meals, snacks, and drinks for purchase on all flights. It is recommended that parents or guardians bring their own entertainment for their children, such as books, toys, or electronic devices.
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