Malaysia Airlines
IATA
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Malaysia Airlines was founded in 1947 and is the flag carrier of Malaysia. The airline has a reputation for its impeccable service and high customer satisfaction. However, it has faced some major issues in the past, such as the disappearance of flight MH370 and the downing of MH17 over Ukraine. In terms of pricing policy, Malaysia Airlines is generally considered to be on the expensive side for an average traveler. However, the airline does offer promos and discounts from time to time, making it a viable option for budget-conscious travelers. Overall, Malaysia Airlines is a great airline for those looking for high-quality service, but may not be the best option for those on a tight budget.
Malaysia Airlines allows the following baggage allowances for checked luggage:
Passengers are allowed to carry one piece of hand baggage onboard not exceeding 7kg in weight and not exceeding the dimensions of 56cm x 36cm x 23cm.
Passengers who exceed their baggage allowance will be charged based on the route traveled and the excess baggage weight.
Malaysia Airlines prohibits the carriage of certain items in both checked and hand luggage. These items include:
Passengers traveling with Malaysia Airlines are advised to familiarize themselves with the airline's baggage rules prior to their flight to avoid any inconvenience or additional fees.
Yes, you can do online check-in for a Malaysia Airlines flight. You can do it by visiting the Malaysia Airlines website or using their mobile app. Online check-in typically opens 48 hours before departure and closes 90 minutes before the flight's scheduled departure time. During online check-in, you can select your seat, print your boarding pass, and even choose to receive your boarding pass on your mobile device.
In case of loss or damage to your baggage by Malaysia Airlines, you can file a report at the baggage services counter at the airport before leaving the terminal or contact Malaysian Airlines' baggage services department via their website or customer service hotline. You can also initiate a baggage claim process online through their website. Make sure to provide all necessary information, including your flight details, baggage tag number, and a detailed description of the lost or damaged item.
Malaysia Airlines closes check-in counters 45 minutes before the scheduled departure time for domestic flights and 60 minutes before the scheduled departure time for international flights. Boarding gates close 10 minutes before departure for all flights.
Yes, Malaysia Airlines is required to pay compensation for flight delays and cancellations in certain circumstances, as per European Union regulations. This includes situations where the delay or cancellation was within the airline's control (such as technical issues or crew problems), or if the flight was departing from or arriving in an EU member state. The specific amount of compensation varies based on the length of delay and distance of the flight, but can be up to €600 per passenger. Non-EU countries may also have their own laws regarding flight compensation. It is recommended to check the airline's policies and local regulations in case of any issues.
Yes, Malaysia Airlines provides several additional services for passengers with disabilities. These include wheelchair assistance, an escort to assist with boarding and disembarking, and special assistance for visually and hearing impaired passengers. They also offer medical assistance for passengers with special needs or medical conditions. The airline recommends that passengers with disabilities or special needs inform the reservation team at the time of booking to ensure all necessary arrangements are made ahead of time.
Yes, Malaysia Airlines provides meals and non-alcoholic beverages on board for all passengers. Alcoholic drinks are also available for purchase for passengers aged 18 and above.
Yes, Malaysia Airlines airline tickets are refundable. However, the terms and conditions of the refund policy may vary depending on the type of fare purchased and the route of travel. It is recommended to check the specific terms and conditions of the purchased ticket or contact the airline directly for more information regarding refunds.
Malaysia Airlines sets the following conditions for traveling with children and babies: 1. Infants under 7 days old are not allowed to travel. 2. Infants aged between 7 days and 2 years can travel as lap infants or in a separate seat with a child restraint device. 3. Children aged between 2 and 12 years are required to have their own seat. 4. Unaccompanied minors aged between 5 and 12 years can travel alone provided they meet certain requirements and pay a fee. Malaysia Airlines offers children's meals and entertainment on board, which can be requested at the time of booking or checking in. The children's meals are designed to cater to their dietary requirements and come in attractive packaging. The in-flight entertainment system also has a wide variety of children's programs, including movies, TV shows, games, and music. Additionally, the airline provides baby bassinets on board for infants.
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