Flights, baggage allowance, onboard services, and travel information
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Traveling with a cat or dog on Smartwings (IATA: QS) is possible on many routes, either in the cabin or in the aircraft hold, provided you secure advance approval and meet health and carrier standards. Availability is limited per flight, so it’s wise to request carriage as soon as you book your ticket and wait for written confirmation before you finalize other plans. In the cabin, only small cats and dogs that fit under the seat may travel, and they must remain in a closed carrier for the entire journey; no seats can be assigned to animals, and exit-row or bulkhead seating won’t be available to you. Larger pets travel as checked pets in the hold in a temperature‑controlled compartment, using an IATA‑compliant hard crate; extremely large or heavy animals may need to be shipped as manifest cargo. Service and assistance dogs are accepted on most routes with priority, but they still require pre-notification and proper documentation.
Your carrier must be secure, well‑ventilated, and cleanable, with enough room for your pet to stand, turn, and lie down naturally. For the cabin, a soft‑sided, leak‑proof carrier that fits fully under the seat in front of you is required; the pet must stay inside with the door zipped or latched closed—no heads or paws outside during the flight. Many European airlines, including Smartwings on most Boeing 737 services, use an in‑cabin reference close to 8 kg (pet + carrier) and an under‑seat footprint roughly in the low‑40 × 30 × 25–28 cm range; treat this as a planning guide only. Verify the exact limits quoted on your booking confirmation, as dimensions and weights can vary by aircraft, season, and route.
For hold travel, use a rigid IATA crate with metal door, secure fasteners, absorbent bedding, and separate, spill‑resistant food/water dishes. Pets that exceed typical in‑cabin limits can often be accepted as checked pets up to around 32 kg (animal + crate) on many European carriers; beyond that, manifest cargo is the norm. Heat, cold, and breed considerations apply in the hold: airlines frequently restrict brachycephalic (snub‑nosed) dogs and cats due to elevated risk, and they may impose seasonal embargoes during extreme temperatures. If your itinerary involves a connection or an overnight stop, ask Smartwings to confirm how the crate will be handled on the ground and whether additional kennel services are required.
International pet travel hinges on microchipping and rabies control. For EU travel, the standard is an ISO‑compatible microchip, a current rabies vaccination given after the chip was implanted, and—if it’s the first rabies shot—a 21‑day wait before departure. EU‑origin pets typically travel with an EU Pet Passport; pets coming from outside the EU use an official third‑country veterinary certificate plus supporting records (microchip proof, rabies vaccine, and where required, a rabies antibody titer). Some destinations require import permits, parasite treatments (e.g., tapeworm treatment for dogs on certain routes), or additional vaccines; your veterinarian and the destination authority can confirm specifics.
Bring originals and paper copies, keep them in your carry‑on, and expect agents to check them at check‑in and again on arrival. If you’re on a charter package, your tour operator may also need document scans in advance. Smartwings staff will not accept animals with incomplete paperwork, animals younger than the minimum age (often 12 weeks), or pregnant animals close to term.
Pet carriage on Smartwings is a paid ancillary service per flight segment, quoted when you request approval; the amount depends on route, whether your flight is scheduled or chartered, and whether the pet travels in the cabin or the hold. As a ballpark across European carriers, expect a fee tier in the tens to low hundreds of euros each way, while recognized service dogs travel free of charge. Advance approval is mandatory: contact Smartwings or your tour operator with pet species/breed, weight including carrier, and exact carrier dimensions; you’ll receive written confirmation if space and conditions allow. Codeshares and mixed‑carrier itineraries follow the operating airline’s rules on each leg, so secure acceptance for every segment before you ticket.
Regulatory limits apply by destination. The UK and some other countries do not allow pets to arrive in the cabin or as checked baggage; entry is via approved cargo only, with pre‑clearance under national pet travel rules. Certain regions impose embargoes for live animals during extreme heat, and some countries (or tour operators) simply do not permit pet carriage on charter flights. Species limits are strict: airlines typically accept only cats and dogs as baggage; rodents, rabbits, reptiles, birds, and exotic mammals are generally excluded. If your pet is a brachycephalic breed or a large “guard” breed, discuss options early, as hold carriage may be restricted or refused.
A comfortable, calm pet travels better—and so do you. Start carrier acclimation a few weeks out: feed inside the carrier, take short practice trips, and reward calm behavior. Freeze water in a dish so it melts slowly after takeoff, add an absorbent pad and familiar cloth, and attach a leash and ID to the carrier. On the day, offer a light meal 4–6 hours before departure, allow a bathroom break just before check‑in, and arrive early so staff can inspect the carrier and apply “Live Animals” labels without rushing.
Sedatives are generally discouraged because they can increase risk at altitude; discuss alternatives with your vet if your pet is anxious. Keep a small “pet go‑bag” in your carry‑on—documents, a spare pad, wipes, a collapsible bowl, and extra food—and photograph every document in case you need to email a copy. Most importantly, keep your pet inside the carrier from gate to gate; it’s required, and it helps them settle. With the right prep and the right crate, your companion’s trip on Smartwings can be safe, compliant, and as low‑stress as air travel allows.
Traveling with Smartwings (QS) can be smooth and comfortable when you know what to expect. Policies can differ slightly between scheduled QS flights and charter services sold by tour operators, so it’s wise to check your booking confirmation for any fare‑specific notes. What follows brings together the essentials families most often need, plus a few field‑tested tips to keep everyone settled from check‑in to touchdown.
Airline tickets use age on the day of each flight segment. With Smartwings, an infant is typically a child under 2 years, a child is 2–11 years, and from 12 years you’ll be ticketed as an adult. If your little one turns 2 during your trip, the return segment usually must be booked as a child with their own seat. Always match ages to the travel date, not the booking date, and carry valid ID for every traveler.
You can travel with an infant on your lap, paying an infant fee; the crew will provide a loop belt for take‑off, landing, and turbulence. Only one lap infant is allowed per accompanying adult; if you’re traveling with two infants, the second must have a paid seat. Many parents choose to buy a dedicated seat for an infant and use an approved child restraint device (CRD) for extra safety and comfort. Whichever you choose, infants and children cannot be seated in exit rows, and a CRD generally needs a window seat so it doesn’t block access.
Booking a seat for your infant is particularly helpful on longer flights or if your baby naps well in a car seat. Use a device approved under ECE R44/04, UN R129 (i‑Size), or FAA FMVSS 213, and ensure it is compatible with a two‑point lap belt; some models require airline pre‑approval. The Boeing 737 fleet Smartwings operates has standard economy seats, so check your CRD width and bring the manual. If in doubt, contact Smartwings in advance—confirmation in writing makes airport day easier.
Children with their own seat generally receive the same cabin and checked baggage allowance as the adult fare you purchased; allowances vary by fare type and whether your flight is scheduled or chartered. Infants without a seat typically do not have a full baggage allowance, but Smartwings commonly permits one small diaper bag in the cabin and carriage of baby equipment. Depending on the ticket, an additional infant checked allowance (often around 10 kg) may apply—.
If you’re flying SmartWings (IATA: QS), it helps to know that the airline does not run a traditional miles‑and‑status frequent flyer program. Instead, SmartWings offers the paid SmartWings Discount Club, which lowers the cash price of select fares at booking. There are no points to track, no elite levels to climb, and no upgrade certificates to chase—just upfront savings when you’re logged in and eligible. For travelers who value status or mileage redemptions, the main workaround is via Czech Airlines (OK) codeshares: certain itineraries marketed by Czech Airlines but operated by SmartWings can interact with Czech Airlines’ OK Plus program. Policies evolve, so it’s wise to double‑check the fare rules and program pages before you commit.
SmartWings’ loyalty proposition is a single‑tier, paid membership rather than an elite ladder. You purchase Discount Club access for a defined period (typically annual), then receive price reductions that apply during the booking flow when you sign in. There is no qualification by flying; there’s simply a membership fee that unlocks discounts, often for you and, on the same reservation, accompanying travelers—availability and scope can vary by route and fare. Because there are no tiers, you won’t see escalating benefits like lounge access or priority handling tied to your flown activity. If elite recognition matters to you, your strategy should pivot to booking partner‑marketed flights that credit to a traditional frequent flyer program.
SmartWings itself does not award miles or points on QS‑coded tickets, and SmartWings Discount Club doesn’t generate any currency—its value is the immediate cash discount. However, when a flight is marketed by Czech Airlines (flight number OK) and merely operated by SmartWings, OK Plus members can often earn according to the OK Plus accrual chart for the purchased booking class. The rule of thumb is simple: accrual follows the marketing carrier, not the aircraft paint. That means QS‑coded flights generally won’t earn in OK Plus (or other airline programs), while OK‑coded flights may—subject to fare class eligibility and the partner’s current rules. Always verify accrual with the frequent flyer program before you buy, especially on codeshares.
Because SmartWings has no mileage currency, there are no award seats, upgrade awards, or non‑flight redemptions offered directly by the airline. The Discount Club “reward” is the , not a later redemption. If you hold OK Plus miles, you may be able to redeem them for Czech Airlines‑marketed flights that are sometimes operated by SmartWings, but availability is controlled by the marketing carrier and may be limited; upgrades via miles are generally tied to the operating/marketing airline’s own policies and typically won’t apply to QS‑coded services. SmartWings is not part of a global alliance, so alliance‑wide redemption webs don’t extend to QS tickets. For non‑flight rewards (hotels, gift cards, and the like), look to your bank, card issuer, or the frequent flyer program where you earn—SmartWings doesn’t provide its own catalog.
If you’re flying Smartwings (IATA: QS), you’ll almost certainly be on a Boeing 737. As of late 2024, the airline operates around 45 aircraft, all of them narrow‑body 737s tailored to European and leisure routes. The backbone is the Boeing 737‑800, complemented by a growing group of 737 MAX 8 and a small, shrinking number of 737‑700. This streamlined, single‑type approach keeps pilot training, maintenance, and spare parts simple, which helps punctuality in a busy summer schedule. Because charter demand ebbs and flows, the exact count can shift with seasonal leases that join or depart the lineup.
On most days you’ll meet the 737‑800, typically set up in a single‑class Economy layout with about 189 seats in a 3‑3 arrangement. The 737 MAX 8 is similar in capacity but quieter and a touch more efficient, making it a favorite for longer sunshine routes where every kilogram matters. The remaining 737‑700s are smaller—usually around 148–149 seats—and show up on thinner routes or at airfields with performance constraints. Newer airframes feature the Boeing Sky Interior with sculpted sidewalls, larger bins, and LED mood lighting, while some older -800s keep earlier interior trims. Seat spacing is optimized for leisure travel, with extra‑legroom rows at the exits and front being the best pick if you want more space.
The newest jets in Smartwings colors are the 737 MAX 8 delivered in 2023–2024, recognizable by their quieter engines and dual‑feather AT winglets. These aircraft bring lower noise footprints around airports and better fuel burn, extending range for longer holiday sectors without compromising payload. At the other end of the spectrum, the oldest 737‑800 frames date back to the early–mid 2000s but have been carefully maintained and periodically refreshed inside. Many -800s wear blended or split‑scimitar winglets to squeeze extra efficiency from cruise. From a passenger seat, you’ll notice small differences in lighting or bins, yet the cabin flow and service routine stay familiar across the fleet.
Smartwings has additional 737 MAX 8 aircraft in the pipeline through a mix of direct orders and operating leases, so the MAX share of the fleet will keep growing. The plan is to retire the last 737‑700s and gradually rotate out the oldest 737‑800s as new deliveries arrive. That shift lowers the average fleet age and improves per‑seat economics, which is especially useful on price‑sensitive leisure routes. Because demand peaks strongly in summer, expect the airline to continue using short‑term leases to match capacity rather than opening a new aircraft type. There are no signs of regional jets or wide‑bodies on the horizon; Smartwings is doubling down on efficient, flexible narrow‑body operations.
SmartWings (QS) is a low‑cost carrier with a single, Economy cabin, so meals are not included by default. You’ll find a straightforward buy‑on‑board bistro with snacks, sandwiches, and drinks available for purchase on most routes. On some charter services operated for tour operators, a meal and drinks may be included as part of your holiday package. Because offerings can vary by route and aircraft, it’s wise to peek at the current in‑flight menu in your booking or ask your travel agent before you fly.
On short flights, expect a compact selection of packaged snacks, pastries, and cold sandwiches alongside soft drinks, juices, coffee, and tea. As sectors get longer, the bistro usually broadens to include heartier items such as fresh sandwiches, salads, and sometimes hot panini or soups when catering logistics allow. Early departures often emphasize breakfast‑style choices, while afternoon and evening flights skew toward savory snacks. If you’re flying a longer leisure route (think several hours), pre‑ordered hot meals are commonly offered and delivered to your seat. Charter inclusions vary by tour operator, so check your voucher for details.
SmartWings’ standard buy‑on‑board range typically includes a few vegetarian items, and select routes offer pre‑order meals that can be vegetarian, sometimes vegan, or gluten‑free. Strict medical or religious meals (e.g., nut‑free, kosher, or halal‑certified) are not consistently available, and the airline cannot guarantee an allergen‑free environment due to potential cross‑contact. If you have severe allergies, plan to bring suitable sealed snacks and carry your medication; inform the crew discreetly after boarding. Parents may bring baby food and milk in reasonable quantities under security rules, and the crew may warm items when equipment and safety procedures allow. For the most predictable experience, combine a pre‑order with your own backup snack.
Pre‑order availability depends on route and may close 24–48 hours before departure, with options visible in Manage Booking or via your tour operator. When offered, you’ll typically choose from a small set of hot mains or curated meal boxes, plus add‑ons like extra drinks. Orders are loaded with your passenger record and served at your seat during the main service, which helps you avoid stock shortages from the trolley. If you change flights, remember to reconfirm the order, as it may not automatically transfer.
Flying with SmartWings (QS) is a straightforward, low‑fare experience, and the in‑flight entertainment reflects that simplicity. The Boeing 737 fleet used on most routes does not feature seatback screens, and onboard Wi‑Fi is generally not available. On some aircraft you may notice overhead screens, but these are typically used for safety information rather than full programming. A printed in‑flight magazine can appear on select services, although availability varies by season and route. It’s wise to plan as if there is no built‑in entertainment and curate your own lineup in advance.
Because there’s no dedicated system on most QS flights, the best strategy is a bring‑your‑own approach. Download movies and series from your favorite platforms, save playlists and podcasts for offline listening, and grab a few games that work without data. The “variety and quality” of content is therefore entirely yours to control, which can be a perk if you like a personalized library. If you’re traveling with children, pre‑loading kid‑friendly videos and educational games pays off. For quiet time, consider audiobooks or mindfulness apps that work perfectly offline.
Since there are no seatback screens on typical SmartWings aircraft, personal phones, tablets, and e‑readers become your primary screens. You don’t need a special airline app, and with no streaming portal onboard, everything should be playable in airplane mode. Keep in mind that power outlets or USB ports are not consistently available across the fleet. To avoid battery anxiety, pack a compact power bank and a short cable, and switch devices to low‑power mode. A lightweight stand or case that props up your device can make a long movie much more comfortable.
SmartWings generally operates a single‑class economy cabin, so entertainment options don’t change by fare type or seat selection. Extra‑legroom rows improve comfort but won’t unlock additional content or screens. On occasion, flights may be operated by partner or wet‑leased aircraft; in those cases, onboard features can differ from the SmartWings norm. Always check your booking for “operated by” details and confirm amenities a day or two before departure. If your flight is moved to another carrier, the availability of Wi‑Fi or seatback IFE may change accordingly.
For security screening, baby food, sterilized water, and formula are exempt from the usual 100 ml liquid rule in “reasonable quantities.” Pack them so they’re easy to present, and keep medicines in original packaging. On board, crew can often provide hot water for bottles when safe to do so; bring a thermos-friendly bottle and avoid glass if possible. A spare outfit for you and the child, plus sealable bags for used items, can be the difference between a hiccup and a meltdown.
A collapsible stroller or pushchair is normally carried free of charge for each child and can often be taken to the aircraft door and gate‑checked; you’ll receive it at the door or oversize belt depending on the airport. If you prefer, you can check it at the counter and use a soft carrier through the terminal. Car seats can be checked free as baby equipment when not used on board; protect them with a cover or bag and label them clearly.
Smartwings operates single‑aisle Boeing 737s, and bassinets are not fitted on these aircraft. If you bring a CRD for onboard use, place it in a window seat, never in an exit row, and avoid bulkhead rows if it conflicts with tray tables or armrests. Some airlines accept the CARES child harness; acceptance is subject to airline approval, so confirm with Smartwings before your flight. As a rule of thumb, if a restraint requires a three‑point car belt, it won’t work on an aircraft’s lap belt—choose aviation‑compatible gear.
Catering on Smartwings flights is often buy‑on‑board, and on some routes you can pre‑order hot meals; special meals for children may be limited. Bring familiar snacks your child will actually eat, and time them for take‑off and landing—the chewing and swallowing help with ear pressure. Tablets loaded with offline content, child‑safe headphones, and a small, novel toy go a long way on 737s without seatback screens. Power outlets are limited or unavailable on many aircraft, so charge devices fully and carry a power bank in your hand baggage.
Families with young children are usually invited to board early; ask at the gate if it isn’t announced. Early boarding gives you time to install a car seat, stow gear near your row, and set up a “quiet zone” with snacks and comfort items. If you prefer to minimize time seated, you can also board toward the end—just avoid getting split up if overhead bins fill. Either way, keep essential items under the seat ahead for easy reach.
Documents first: passports or ID for every traveler, plus any consent letters required when one parent travels alone. Seat planning matters—window seats reduce dropped‑item traffic, and rows near but not directly beside the toilets balance convenience with less footfall. For tiny ears, offer a pacifier, bottle, or sippy cup during climb and descent; for older kids, teach a gentle Valsalva or provide lozenges. Dress in breathable layers, pack wipes within arm’s reach, and pre‑measure formula to simplify mixing in a moving cabin.
A quick pre‑flight checklist can keep things calm:
Finally, remember that small variations exist between scheduled and chartered QS flights. If something in your booking differs from the general guidance above, follow the conditions on your ticket and the instructions from Smartwings. With a little preparation—and a few well‑timed snacks—you’ll be set for a smoother journey.
With no elite tiers, SmartWings doesn’t grant lounge access, priority security, or complimentary extra baggage through a loyalty pathway. Your inclusions—like cabin baggage, seat selection, or checked bags—depend on the fare bundle you purchase, and optional extras are sold à la carte. That makes the experience predictable: the Discount Club helps you pay less upfront, while your onboard and ground benefits are determined by fare rules, not status. If you possess lounge access via a credit card or independent lounge program, you can use it according to that program’s terms, but it isn’t a SmartWings benefit. On partner‑marketed tickets, any elite perks you expect should be confirmed with the marketing carrier before travel.
In short, SmartWings loyalty is about straightforward savings now, not points later. Use the Discount Club to trim fares, pivot to OK‑marketed itineraries when miles matter, and always validate accrual and benefits before you press buy.
Fleet renewal is at the heart of Smartwings’ sustainability approach: on like‑for‑like missions, the MAX 8 typically burns roughly 14–16% less fuel per seat than previous‑generation 737s. Winglets across the fleet, lighter cabin materials, and careful payload management all contribute to lower drag and fuel burn. Crews use electronic flight bags and performance‑based procedures—single‑engine taxi, continuous descent, and optimized routings—to shave off kilograms of fuel and CO₂. On the regulatory side, QS participates in EU ETS and the ICAO CORSIA framework where applicable. The airline also supports the use of sustainable aviation fuel (SAF) when airport supply and economics allow, though availability across its network remains limited.
Despite being a short‑/medium‑haul specialist, Smartwings regularly stretches its 737s on long leisure legs to the Canary Islands, Madeira, and even Cape Verde, enabled by ETOPS and smart payload planning. In peak season you’ll see airframes rotate between Prague and outstations such as Brno, Ostrava, Bratislava, and Budapest, so the registration you spot today in Tenerife might operate Iceland tomorrow. You may also encounter QS flights sold under Czech Airlines (OK) numbers; the two airlines coordinate closely and some jets appear in hybrid branding. Spotters can pick out MAX 8s by their quieter takeoff note and distinctive dual‑feather winglets, while many -800s carry split‑scimitar or classic blended winglets. For you as a traveler, all of this adds up to a consistent 3‑3 layout and the reliability of an all‑Boeing 737 fleet.
Expect simple, familiar flavors with European brands and seasonal tweaks rather than a chef‑driven program. The cold selection travels well, and hot choices—when available—are designed for reliability in a narrow‑body galley. Beverage choice covers bottled water, soft drinks, juices, and hot drinks; sparkling water and energy drinks appear on many routes. Pricing is in line with low‑cost peers, and many flights operate cashless, so bring a contactless card. Portions are sensible for a snack or light meal; for heartier appetites on longer flights, a pre‑order is the safest bet.
Beer, wine, and select spirits are sold on many routes, with service at the crew’s discretion and only to passengers of legal drinking age. You may not consume your own alcohol on board, even if purchased duty‑free. Availability can vary by destination and local regulations, and the crew may limit service if a passenger appears intoxicated. Drink responsibly, hydrate often, and pair alcohol with food to feel your best on arrival.
SmartWings does not currently promote a celebrity‑chef collaboration, and the focus remains on dependable buy‑on‑board choices. You’ll often see recognizable Czech and European snack and beverage brands, which rotate based on supplier and season. This approach keeps the offer consistent across a network built on short‑ and medium‑haul flights.
It’s easy to have a smooth experience with a bit of planning. Bring an empty bottle to refill airside after security, and consider a small snack from the terminal if you have specific tastes. If your ticket is part of a package holiday, confirm whether a meal is included so you don’t double‑pay. And if dietary needs are key, pre‑order early and carry a backup just in case.
At present, SmartWings does not advertise onboard Wi‑Fi or wireless streaming on QS‑operated services. That means no messaging passes, no live browsing, and no airline portal for movies or TV. Plan all downloads before you reach the gate, as airport Wi‑Fi can be busy and slow near departure time. If connectivity is essential, consider arranging coverage at your destination or using eSIM/data plans once you land.
SmartWings has not announced partnerships with major studios or streaming brands for in‑flight use. When offered, the on‑board magazine provides destination pieces and travel tips produced with publishing partners, but it’s not a digital entertainment platform. In practice, your own subscriptions—Netflix, Prime Video, Apple TV, Spotify, podcast apps—become your best inflight companions once content is saved offline. Think of the airline as providing the ride, while you curate the show.
A little preparation makes a big difference, especially on longer leisure routes where time can stretch. Build yourself a mini “flight library,” aim for a mix of video and audio, and protect your battery life. Pack light but smart: headphones, a power bank, and one simple stand can transform your experience. Below are quick, road‑tested ideas you can use on any QS flight:
For the latest details, it’s always smart to review your specific flight in Manage Booking and double‑check shortly before departure—aircraft assignments can change, and with them, the onboard setup.
SmartWings
QS
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TVS
Country of registration
Official website
Address
Czech Republic, Prague, K Letišti 1068/30, Terminal 2, 160 08
Founded in 2004 as the low-cost arm of Travel Service, SmartWings is a Czech leisure carrier operating short- and medium-haul flights and charter services from Prague and regional Central European bases to holiday destinations across Europe, North Africa and the Middle East. Advantages include competitive fares, a focused seasonal route network and a primarily single-aisle fleet; disadvantages are basic onboard service with many ancillaries, limited premium offerings and periodic punctuality and customer-service complaints. It operates as a low-cost carrier and does not currently hold a Skytrax rating.
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