Primera Air
IATA
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Primera Air is a low-cost airline that was founded in 2003. Based in Denmark, the company operates flights to over 70 destinations in Europe, the US, and Asia. One of its advantages is that it offers cheap flights, making it an affordable option for budget-conscious travelers. However, some passengers have complained about the airline's customer service and delays. When it comes to pricing, Primera Air's fares are generally cheaper than those of its competitors, but it's worth noting that the airline charges extra for amenities such as seat selection and checked baggage. Overall, if you're looking for a budget-friendly option for your next trip, Primera Air is definitely worth considering.
When you are traveling on Primera Air, it is important to understand the baggage rules to avoid any confusion or surprise fees. Here is a breakdown of the airline's baggage policies.
Primera Air allows you to bring one piece of checked baggage per person, with a maximum weight of 23 kilograms (50 pounds). The maximum dimensions of the bag must not exceed 158 centimeters (62 inches). Passengers can purchase additional baggage allowance if needed but it should not exceed 32 kilograms (70 pounds).
Passengers are allowed to carry one piece of hand luggage onboard, but it must not exceed 10 kilograms (22 pounds) in weight and be no larger than 55 x 40 x 20 centimeters. This includes items such as purses or laptop bags which must fit comfortably under the seat in front of you.
If a passenger's checked luggage exceeds the permitted weight, an excess baggage fee will be charged. For bags exceeding 23 kilograms (50 pounds), passengers will have to pay an excess baggage charge per item per flight. If the bag exceeds the maximum weight of 32 kilograms (70 pounds), then it cannot be accepted for carriage.
Primera Air has a list of items that are prohibited from being carried on board their flights. These include, but are not limited to, explosives, flammable liquids and solids, poisonous and infectious substances, and sharp objects. Before packing, passengers should check the airline's website for a full list of prohibited items.
Understanding Primera Air's baggage rules is important to ensure a smooth and hassle-free travel experience. By following these guidelines, passengers can avoid extra fees or having to leave behind any prohibited items.
Primera Air no longer operates as an airline and therefore online check-in is no longer available.
You should report any loss or damage to your baggage to the Primera Air baggage service desk or customer service upon arrival at your destination airport. You will need to fill out a Property Irregularity Report (PIR) and submit it to the airline as soon as possible to make a claim for compensation. You may also need to provide additional documentation, such as your boarding pass and baggage tag receipts. It is important to report the loss or damage promptly in order to ensure that your claim is processed efficiently.
Primera Air typically closes check-in and boarding 40 minutes before departure for domestic flights and 60 minutes before departure for international flights.
Yes, Primera Air is obliged to pay compensation for flight delays and cancellations under certain circumstances according to the EU Regulation 261/2004. The compensation amount and eligibility criteria vary depending on the length of the delay and the distance of the flight. Passengers are advised to check the airline's terms and conditions as well as contact their customer service for more information.
Yes, Primera Air provides additional services for passengers with disabilities. Passengers with disabilities are advised to inform the airline at least 48 hours prior to the scheduled departure time so that appropriate arrangements can be made. The airline provides assistance for passengers with mobility impairments, hearing or visual impairments, and other disabilities. Special seating arrangements, assistive devices, and support animals are allowed on board free of charge. Passengers requiring oxygen during the flight are also assisted by the airline. For more information, passengers can contact the airline's customer service.
Primera Air does not include meals and beverages in the ticket price, but passengers can purchase various food and drink items on board, including alcohol. Yes, alcoholic drinks are available for purchase on Primera Air flights.
According to Primera Air's website, ticket refunds are available only in certain circumstances, such as if the airline cancels the flight or if there are extenuating circumstances such as illness or death. However, refunds are not available for non-refundable tickets purchased for leisure travel. It is recommended that travelers purchase travel insurance to cover unexpected events that may result in the need for a ticket refund.
Primera Air allows children of all ages to travel with their parents or guardians. However, infants under the age of 7 days are not allowed on board. Parents are required to bring their own carrycots, as the airline does not provide them. There is no information available about specific children's food on board, but the airline offers a pre-order meal service for all passengers. This service includes a range of special meal options to cater for various dietary requirements, including vegetarian, kosher, halal, and gluten-free options. As for entertainment, Primera Air provides personal screen entertainment systems on board for a fee. However, it is unclear if they have any specific entertainment programs or items designed for children. Parents are welcome to bring their own entertainment items on board such as a tablet or coloring books to keep their children occupied during the flight.
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