Hong Kong Express Airways
IATA
UOHelping travelers to find the best flight offers
Hong Kong Express Airways is a low-cost airline founded in 2004, which is based in Hong Kong. The airline's primary focus is to provide affordable flights to various destinations, with a fleet size of 24 aircraft. Hong Kong Express Airways has both advantages and disadvantages, such as offering a direct and cost-efficient air service in Asia, but also having limited seating and extras, like meals and beverages, on flights. In terms of pricing, it offers budget-friendly tickets for flights in and around Asia, perfect for budget-conscious travelers. Book your next flight with Hong Kong Express Airways and explore Asia with ease.
When travelling by air, it's important to be well-informed about the baggage rules of the airline you're flying with. Hong Kong Express Airways has specific guidelines for luggage, hand baggage, excess or overweight baggage, and prohibited items.
Hong Kong Express Airways permits each passenger to bring one piece of checked baggage. The weight limit for this baggage is 20kg for Economy Class and 30kg for Business Class. If your luggage exceeds this weight limit, you will be charged an excess baggage fee.
Each passenger is allowed to bring one piece of hand baggage on board the aircraft. Dimensions of this baggage should not exceed 56cm x 36cm x 23cm, including handles and wheels. Additionally, a small personal item such as a laptop or handbag is also allowed.
If your checked baggage exceeds the weight limit of 20kg for Economy Class or 30kg for Business Class, you will need to pay an excess baggage fee. This fee is calculated based on the excess weight and the route you're travelling.
Certain items are not allowed on board Hong Kong Express Airways, including inflammable, explosive, and corrosive materials, as well as firearms and other dangerous weapons. Additionally, some items such as lithium batteries and e-cigarettes have specific restrictions for transportation, and must be packed in carry-on baggage only.
Make sure you're aware of these guidelines to avoid any issues on your next flight with Hong Kong Express Airways!
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Yes, you can check in online for Hong Kong Express Airways flights. You can do it on their website or through their mobile app. Online check-in usually opens 48 hours before the scheduled departure time and closes 90 minutes before departure for domestic flights and 120 minutes before departure for international flights.
In case of loss or damage to your baggage by Hong Kong Express Airways, you should immediately report it to the baggage service counter at the arrival hall of the airport. You will need to fill out a Property Irregularity Report (PIR) and provide any relevant documentation or proof of ownership of the baggage. The airline's customer service representatives will advise you on the next steps to take for compensation or reimbursement.
Hong Kong Express Airways closes check-in and boarding 45 minutes prior to departure.
Yes, Hong Kong Express Airways does offer compensation for flight delays and cancellations based on the circumstances of each individual case. The airline follows the regulations set forth by the Hong Kong Civil Aviation Department and the International Air Transport Association (IATA) and provides compensation in accordance with their policies. Passengers are advised to contact the airline and submit their claim for compensation within the specified period of time to receive any applicable compensation.
Yes, Hong Kong Express Airways provides additional services for passengers with disabilities. They offer wheelchair assistance, assistance with boarding and deboarding, as well as assistance with communication needs. Passengers with disabilities are advised to inform the airline of their needs at least 48 hours prior to their flight so that appropriate arrangements can be made.
Hong Kong Express Airways provides snacks and beverages on board for purchase. Alcoholic drinks are also available for purchase for passengers aged 18 and above.
Yes, Hong Kong Express Airways airline tickets are refundable under certain conditions, such as if the airline cancels the flight or if the passenger is unable to travel due to medical reasons. However, there may be fees or charges associated with the refund, depending on the fare rules and terms and conditions of the ticket purchased. It is recommended to check with the airline or travel agent for specific refund policies and procedures.
Hong Kong Express Airways allows infants and toddlers under two years of age to travel on their parent's lap for free but requires a valid ticket for children two years and older. Children between five and twelve years old, traveling alone or with another adult, will receive special attention from the airline staff during the flight. The airline also offers child-friendly meals on board, which can be pre-ordered during the booking process, and in-flight entertainment is available for all passengers. Hong Kong Express Airways recommends that parents bring their own toys or electronic devices to keep children entertained during the flight.
