Cheap flights and airline tickets from Air Japan

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Air Japan

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Japan, Narita, Narita International Airport Terminal 2, 3-5, 282-0011

Air Japan is a popular airline, founded in 1990. It offers several advantages, including excellent customer service and comfortable seating arrangements. However, some people complain about the high pricing. The airline has a pricing policy that caters to customers of all budgets. While it may not be the cheapest option for an average traveler, Air Japan gives value for money in terms of quality service. Overall, Air Japan is a reliable and efficient airline with a strong reputation.

Air Japan baggage rules

Baggage Rules of Air Japan Airline

Air Japan is a popular Japanese airline, known for its strict adherence to safety guidelines and regulations. Like most airlines, Air Japan has specific baggage rules in place to ensure the comfort and safety of all passengers. Here is a breakdown of Air Japan's baggage rules:


When travelling on Air Japan, you are allowed to check in luggage free of charge, with a maximum weight limit of 23kg per piece. However, the exact number of pieces of luggage you are allowed to check in will depend on your specific ticket type. Passengers are advised to check their ticket or contact Air Japan customer service for more information on their luggage allowance.

Hand Baggage

Passengers are allowed to carry on one piece of hand baggage, with a maximum weight limit of 10kg, as well as one personal item such as a laptop bag or small purse. The dimensions of the hand baggage must not exceed 55cm x 40cm x 20cm.

Excess or Overweight Baggage

If you exceed your luggage allowance weight or the number of pieces, you will be charged a fee. The exact fee will depend on the excess weight or additional pieces, and the length of your flight. For more information on excess baggage fees, passengers are advised to contact Air Japan customer service.

Items Prohibited for Carriage

There are certain items that Air Japan does not allow to be carried on their flights, including dangerous goods such as explosives, flammable materials and poisons. Other prohibited items include firearms, sharp objects such as knives and scissors, and liquids in excess of 100ml. Passengers are advised to check the Air Japan website for a comprehensive list of prohibited items before packing for their flight.

Frequently asked questions about the airline

Answers to questions about the airline that travelers are most interested in

Where can I apply in case of loss or damage to my baggage by Air Japan?

If you have experienced loss or damage to your baggage by Air Japan, you should report this immediately to the airline's baggage service counter at your arrival airport. Make sure to fill out a Property Irregularity Report (PIR) and keep a copy of it for your records. You can also contact Air Japan's customer service center by phone or email for further assistance.

How long before departure does Air Japan close check-in and boarding?

Air Japan typically closes check-in and boarding 20-30 minutes before departure time. However, it is always recommended to arrive at the airport well in advance of your scheduled departure time to allow for any unforeseen delays or complications.

Can I check in online for an Air Japan flight?

Yes, passengers can check in online for Air Japan flights. Online check-in can be done on the Air Japan website or mobile app. The online check-in usually opens 24 hours before departure and closes 45 minutes before the scheduled departure time. However, the opening time may vary depending on the departure airport. The airline will provide more information on when online check-in opens when passengers make their booking or receive their e-ticket.

Does Air Japan pay compensation for flight delays and cancellations?

Yes, Air Japan is required to pay compensation for eligible flight delays and cancellations under certain circumstances, such as when the delay or cancellation was within the airline's control and not due to extraordinary circumstances. The compensation may vary depending on the length of the delay, distance of the flight, and other factors, and is subject to certain conditions and limitations. Passengers affected by a delay or cancellation should contact Air Japan or their travel agent for further information on their rights and potential compensation.

Does Air Japan provide additional services for passengers with disabilities?

Yes, Air Japan provides additional services for passengers with disabilities. Passengers who require assistance due to mobility, hearing, or visual impairments can request special assistance when booking their flight or at least 3 days prior to their departure. Air Japan provides wheelchair assistance and also allows emotional support animals on board with proper documentation. Additionally, the airline offers pre-boarding services for passengers with disabilities so they have adequate time to get settled before other passengers board the flight.

Does Air Japan provide meals and drinks on board?

Yes, Air Japan provides meals and drinks on board. Depending on the duration of your flight, you may receive one or multiple meals along with complimentary snacks and beverages such as juice, tea, coffee, and water. Alcoholic drinks are also available for purchase on most flights.

Are Air Japan airline tickets refundable?

It depends on the type of ticket that you have purchased with Air Japan. Some types of tickets are refundable, while others are non-refundable. It is best to check the terms and conditions of your ticket or contact Air Japan customer service for more information on their refund policy.

What conditions does Air Japan set for traveling with children and babies?

Air Japan allows children and babies to travel, but they must be accompanied by an adult. For safety reasons, children under the age of two must sit on an adult's lap during the flight and a seat belt extension is provided. Parents or guardians of children are allowed to bring a diaper bag, stroller, and car seat on board free of charge. There is no information available regarding children's food or entertainment on board Air Japan flights. It is recommended that parents or guardians bring snacks, toys, and activities to keep their children entertained during the flight.

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