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Air India Express
Air India Express is an Indian low-cost airline launched in 2004. With a focus on connecting Indian diaspora in the Middle East, it flies to 33 destinations across the world. The airline prides itself on providing a host of advantages such as pocket-friendly fares, efficient on-time performance, and world-class safety records. With its budget-friendly pricing policy, the airline ensures that it caters to the average traveling person. However, like any other airlines, Air India Express has its own set of disadvantages. The food menu is limited, and the seating arrangement is cramped. Nonetheless, Air India Express remains a popular choice for those looking for a comfortable and affordable flying experience.
Air India Express direct flights
Air India Express baggage rules
Baggage Rules of Air India Express airline
Air India Express has strict guidelines when it comes to luggage. It's essential for passengers to familiarize themselves with the airline's baggage policy to avoid any surprises during their journey.
Luggage
Air India Express maintains that passengers must not exceed the weight and size restrictions mentioned on their ticket. Passengers must also ensure that they do not carry any prohibited items.
Hand Baggage
Passengers are allowed to bring one piece of hand baggage onboard the aircraft, which should not exceed 7kg in weight and 115cm in total dimension (length + width + height).
Excess or Overweight Baggage
Passengers carrying luggage that exceeds the standard weight and size requirements will be charged an extra fee per kilogram. Additional baggage can also be purchased in advance to avoid higher fees at the airport.
Prohibited Items
Passengers must ensure that they do not carry any hazardous or prohibited items in their luggage. This includes sharp objects, inflammable items, lithium batteries, and aerosols among others. It's essential to refer to the airline's website for a complete list of items that cannot be carried on board.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Air India Express, you may apply for compensation by filling out a Baggage Claim Form. This form can be obtained from the Air India Express website or from the airline's baggage service desk at the airport. You will need to provide details of the lost or damaged baggage along with supporting documents such as baggage tags and receipts. Once the form has been submitted, Air India Express will investigate the claim and notify you of the outcome.
Air India Express closes check-in counters 60 minutes prior to departure for domestic flights and 120 minutes prior to departure for international flights. Boarding gates for domestic flights close 25 minutes prior to departure and for international flights, they close 45 minutes prior to departure.
Yes, you can do online check-in for your Air India Express airline flight. To do so, you need to visit the Air India Express website and click on the 'Web Check-In' option. You will then need to enter your booking details and follow the instructions to complete the check-in process. Online check-in typically opens 48 hours before the scheduled departure time of your flight and closes 2 hours prior to departure time. However, it is always recommended to check the airline's website for the exact timing of the online check-in.
Yes, Air India Express pays compensation for flight delays and cancellations under certain circumstances. The compensation amount and eligibility criteria depend on various factors such as the duration of the delay or cancellation, the distance of the flight, and the reason for the delay or cancellation. Passengers can refer to Air India Express's website or contact customer service for more information on compensation policies.
Yes, Air India Express provides additional services for passengers with disabilities. This includes assistance with boarding and deplaning, transportation to and from the aircraft, assistance with moving to and from seats, and provision of special meals if required. Passengers with disabilities are advised to contact Air India Express in advance to request assistance and make arrangements for their travel.
Yes, Air India Express provides complimentary meals and drinks on board, but it depends on the duration of your flight. If the flight duration is less than 60 minutes, you will only get water and a snack. If the flight duration is between 60 to 120 minutes, you will get a light meal and one non-alcoholic drink. If the flight duration is more than 120 minutes, you will get two meals with complimentary non-alcoholic drinks. Alcoholic drinks are not served on Air India Express flights, as it is a budget airline catering to domestic and international travelers at an affordable cost.
Yes, Air India Express airline allows ticket refunds under certain conditions. The terms and conditions for refund vary depending on the type of ticket purchased, route, and time of cancellation. It is advisable to check the airline's website or contact customer support for specific details regarding ticket refund policies.
Air India Express allows children to travel alone only if they are between the ages of 5 and 12 and meet certain conditions. The airline requires that parents or guardians fill out a form and purchase an unaccompanied minor service for an additional fee. Children under 5 years are not allowed to travel alone. For families traveling with children, Air India Express offers children's meals and entertainment on board, including cartoons and games. Parents can also bring their own food and toys to keep their children occupied during the flight. The airline recommends that parents bring their own car seats for infants and toddlers for safety purposes.