Volotea
IATA
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Volotea is a Spanish low-cost airline founded in 2011. One of its advantages is connecting smaller and less popular destinations in Europe, making travel easier and cheaper for passengers. However, the airline's pricing policy can be expensive during peak travel periods, so it's always best to book in advance. The airline also has its drawbacks, such as charging extra for baggage and seat selection. Overall, Volotea is a good option for budget-conscious travelers looking for a unique and affordable experience.
Baggage Rules of Volotea Airline
Volotea allows passengers to bring both checked baggage and hand baggage on board, subject to certain weight and size restrictions.
Luggage
Passengers can bring up to five checked bags with a maximum weight of 32kg each. Any bags over this weight will be charged as overweight baggage. The maximum dimensions for each bag are 186cm (length + width + height). Passengers who wish to bring more than five bags must contact the airline directly to arrange the necessary arrangements.
Hand Baggage
Each passenger is allowed to bring one piece of hand baggage with them on board, with a maximum weight of 10kg and maximum dimensions of 55 x 40 x 20cm. The bag must be able to fit in the overhead compartment or under the seat in front of the passenger.
Excess or Overweight Baggage
If a passenger's checked baggage exceeds the weight limit of 32kg, or the total number of bags exceeds five, they will be charged for excess baggage. The fee for excess baggage varies depending on the route and can be paid online or at the airport.
Prohibited Items
There are certain items that are prohibited from being carried on board a Volotea flight, including explosives, flammable liquids, and poisonous substances. For a comprehensive list of prohibited items, passengers can consult the airline's website.
Overall, passengers on Volotea flights should be mindful of the weight and size restrictions when bringing luggage, and should avoid carrying any prohibited items in order to avoid any inconvenience or additional charges.
Yes, you can check in online for a Volotea airline flight. You can do it by visiting the Volotea website or through the Volotea app. Online check-in opens 24 hours prior to the scheduled departure time and closes 2 hours before the flight departure time. During online check-in, you can choose your preferred seat, pay for additional baggage, and print your boarding pass or receive it electronically on your phone.
In case of loss or damage to your baggage by Volotea, you should immediately inform the airline's baggage service office before leaving the airport. You can also fill in an online form on Volotea's website within 7 days from the arrival date of your flight. Additionally, you can contact Volotea's Customer Care team via email or phone to file a complaint and seek compensation.
Volotea closes check-in and boarding gates 40 minutes prior to departure time. It is recommended to arrive at the airport well in advance to allow time for check-in, security clearance, and boarding.
Yes, Volotea is obliged to pay compensation for flight delays and cancellations under the European Union regulations (EU) 261/2004. The amount of compensation depends on the length of the flight and the amount of delay or cancellation. If the delay or cancellation is within the airline's control, such as technical problems, Volotea is liable to pay compensation. However, if the delay or cancellation is due to extraordinary circumstances, such as severe weather conditions or air traffic control strikes, the airline is not obliged to pay compensation.
Yes, Volotea provides additional services for passengers with disabilities. They offer wheelchair assistance and other necessary accommodations to ensure the safe and comfortable travel of disabled passengers. Disabled passengers are advised to contact Volotea in advance to arrange the necessary assistance.
Volotea does provide snacks and drinks on board, which can be purchased during the flight. They offer a variety of sweet and savory snacks and a selection of hot and cold drinks, including alcoholic beverages. However, it should be noted that alcoholic beverages are only served to passengers who are over 18 years old and may not be allowed on some flights, such as those with short flight durations or early morning departures.
Volotea offers different ticket fare options with varying levels of flexibility. Some fares are refundable and others are not. It is important to check the terms and conditions of your specific ticket fare when booking to determine if it is refundable or not. If you need to cancel a flight and your fare allows for a refund, you can request it by contacting Volotea customer service or through their website.
Volotea allows children and babies to travel as long as they meet the necessary documentation requirements, like a valid passport or ID. Babies under 2 years old can travel on an adult’s lap or in a separate seat with an approved child restraint system. Children between 2 and 12 years old must occupy a separate seat. Volotea does not offer children's food or entertainment on board their flights. However, passengers are allowed to bring their own snacks and activities for their children to keep them entertained during the flight.
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