Viva Air
IATA
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Viva Air follows specific baggage rules to ensure safety and convenience for its passengers. Here is everything you need to know about their baggage policy:
Viva Air allows each passenger to carry up to 20 kg of luggage. However, the airline offers the option to buy extra weight allowance of up to 40 kg. Passengers must pay for this option during booking and in advance, as excess weight is not allowed at the airport.
Passengers flying with Viva Air are allowed to bring one piece of hand baggage on board that must fit into the overhead baggage compartment. The maximum allowed size for hand baggage is 55 x 45 x 25 cm, and the weight should not exceed 10 kg.
In case a passenger exceeds the standard luggage allowance or hand baggage weight limit, they must pay extra baggage fees. The charges for additional weight range between USD 3 and USD 17 per kg, depending on the route, while overweight pieces up to 32 kg are charged between USD 20 and USD 60. Passengers may purchase excess weight in increments of 3 or 5 kg, and it can be done up to 4 hours before departure.
Viva Air does not allow the carriage of dangerous items on board, such as explosives, flammable substances, or firearms. Moreover, some items may not be allowed onboard, such as lithium battery-powered hoverboards or drones. It is essential that passengers carefully check the airline's website before packing their bags to avoid any inconvenience at check-in.
Remember to carefully read and follow Viva Air's baggage rules to ensure an enjoyable flying experience.
Yes, you can check in online for a Viva Air flight. You can do it on the airline's website or mobile app. Online check-in typically opens 24 hours before departure and closes 2 hours before departure. During online check-in, you can select your seat and print out your boarding pass or have it sent to your mobile device.
If you have experienced loss or damage to your baggage while traveling with Viva Air, you should immediately report it to the airline's baggage claim office at the airport. You can also contact Viva Air's customer service department via phone or email to initiate the claims process. Make sure to provide the necessary documentation, including your ticket and baggage receipt, and a detailed description of the lost or damaged item. Viva Air's customer service team will guide you through the claims process and provide you with updates on the status of your claim.
Viva Air typically closes check-in and boarding 45 minutes before departure for domestic flights and 2 hours before departure for international flights.
Yes, Viva Air pays compensation for flight delays and cancellations according to the regulations stated in EU Regulation 261/2004. The compensation amount varies based on the distance of the flight and the length of the delay, and can range from €250 to €600 per passenger. However, compensation may not be paid if the delay or cancellation is caused by extraordinary circumstances such as bad weather or air traffic control strikes.
Yes, Viva Air provides additional services for passengers with disabilities. Passengers with disabilities can request special assistance during the booking process or by contacting the airline's customer service. Viva Air can provide services such as wheelchair assistance, special seating arrangements, and assistance with boarding and disembarking from the plane. Passengers with disabilities can also bring their own assistive devices such as walkers, crutches, and wheelchairs on board the aircraft.
Viva Air is a low-cost airline and does not provide complimentary meals or drinks on board. Passengers can pre-purchase food and drinks before their flight or buy them on board. Alcoholic drinks are available for purchase, but consumption is limited to one drink per passenger.
Viva Air has different fare options, some of which may be refundable and some non-refundable. It is best to check the fare conditions at the time of booking or contact Viva Air customer service to clarify the refund policy for a specific ticket.
Viva Air sets the following conditions for traveling with children and babies: 1. Infants between 0 and 24 months must travel with a guardian and sit on their lap during the entire flight. 2. Children between 2 and 12 years old must have their own seat and travel with a guardian. 3. Unaccompanied minors between 5 and 17 years old are also allowed to travel, but require additional documentation and pay an extra fee. Viva Air does not provide children's food or entertainment on board. However, passengers are allowed to bring their own snacks and activities for their children.
Viva Air started in 2017 as a Colombian low-cost airline. Its advantages include low prices, convenient routes, and modern planes. However, its disadvantages include fees for choosing a seat and checked baggage, limited in-flight services, and occasional flight delays. The airline's pricing policy is certainly cheap, making it an affordable option for the average traveler, but be prepared to pay extra for add-ons. With its competitive prices and growing network, Viva Air is a viable option for budget-conscious travelers in Latin America.
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