Vietnam Airlines
IATA
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Vietnam Airlines is the national flag carrier of Vietnam since its founding in 1956. The airline operates mainly from its hub at Noi Bai International Airport and provides flights to numerous domestic and international destinations. One of its advantages is its good safety reputation, and it's also one of Skytrax's Four-star airlines. The airline also offers a wide range of options for in-flight entertainment, and travelers can enjoy both Asian and Western cuisine for their meals. However, one of the airline's disadvantages is the legroom in economy class, which may be less compared to other airlines. Additionally, some passengers have reported delays and cancellations for certain flights. When it comes to pricing policy, Vietnam Airlines has a volatile structure, which may vary depending on the traveling destination, the time of year, and the class of travel. However, during promotions and sales, travelers can experience affordable prices. In conclusion, Vietnam Airlines is a reliable option for traveling, especially if you are planning on visiting Vietnam. However, make sure to check the cost of travel beforehand, especially if you are looking for a budget-friendly voyage.
If you're planning to fly with Vietnam Airlines, it's important to take note of their baggage rules to avoid unnecessary stress and inconvenience. Here's a breakdown of their baggage policies:
The checked luggage allowance for Vietnam Airlines varies depending on the destination, travel class, and frequent flyer status. As a general rule, Economy class passengers are allowed to check one or two pieces of luggage weighing up to 23 kg each, while Business class passengers can check two or three pieces of luggage weighing up to 32 kg each. Frequent flyer members may be eligible for additional baggage allowance.
Passengers are allowed to bring one piece of cabin baggage and one personal item such as a handbag or laptop bag onboard Vietnam Airlines flights. The cabin baggage must not exceed the dimensions of 56 x 36 x 23 cm or 115 cm in total linear dimensions. The personal item must be small enough to fit under the seat in front of you.
If you exceed the weight or piece allowance, you will be required to pay an excess baggage fee. The excess baggage fee varies depending on the route and can be quite steep. To avoid this, it's best to pack smart and weigh your luggage before your flight.
Vietnam Airlines has a list of items that are prohibited for carriage in both checked and cabin baggage. These items include explosives, flammable materials, corrosive substances, and other dangerous goods. Some items such as knives, scissors, and liquids may be allowed but only if they meet the airline's restrictions on quantity and packaging. It's important to check the full list of prohibited items before packing your bags.
In summary, it's important to be aware of Vietnam Airlines' baggage rules before your flight to avoid unexpected fees and hassles at the airport. When in doubt, it's always best to contact the airline directly to confirm their policies and ensure a smooth travel experience.
Yes, Vietnam Airlines offers online check-in for flights. Passengers can do it on the Vietnam Airlines website or through their mobile app. Online check-in opens 24 hours before departure and remains open until 2 hours before departure time. During the online check-in process, passengers can select their seats, upgrade their seats, and print their boarding passes.
You can apply for compensation for loss or damage to your baggage by Vietnam Airlines at the Baggage Services Counter at the airport or by contacting their customer service center within 7 days of receiving your baggage. You will need to provide your boarding pass, baggage tag, and a detailed description of the lost or damaged items, as well as proof of the value of the items if applicable. Vietnam Airlines will investigate your claim and determine the compensation amount based on their policy and international conventions.
Vietnam Airlines typically closes check-in and boarding procedures 40-60 minutes before departure time for domestic flights and 60-120 minutes before departure time for international flights. It is recommended to arrive at the airport at least 2 hours prior to the scheduled departure time to allow sufficient time for security and customs procedures.
Yes, Vietnam Airlines is obliged to pay compensation to passengers in case of flight delays and cancellations under certain conditions. The amount of compensation varies depending on the duration of delay or cancellation and the distance of the flight. Passengers are advised to check the airline's policies and procedures for compensation claims in case of flight disruptions.
Yes, Vietnam Airlines provides additional services for passengers with disabilities. These include wheelchair assistance, priority boarding, assistance with embarkation and disembarkation, and special meals as required. Passengers with disabilities can also bring their own mobility aids such as wheelchairs or walkers on board, free of charge. The airline also has trained staff who can provide assistance for passengers with hearing or visual impairments. Passengers are advised to contact the airline in advance to request for any required assistance.
Yes, Vietnam Airlines provides meals and drinks on board, including alcoholic beverages (wine, beer, and spirits) for sale on most flights. The type of meal and beverage service may vary depending on the duration and destination of your flight. Special meals can be requested in advance for passengers with specific dietary requirements.
Yes, Vietnam Airlines airline tickets are refundable, but the amount of the refund and any applicable fees will depend on the fare class and the fare rules associated with the ticket. Passengers should read the terms and conditions carefully before booking to understand the refund policy. In some cases, penalties may apply for cancellations or changes, and the airline may withhold some or all of the ticket value.
Vietnam Airlines sets specific conditions for traveling with children and babies. For infants under two years old, they must sit on an adult's lap during the flight, and the adult must purchase a bassinet or an extra seat if they want the infant to have his or her own seat. Children from 2 to 14 years old are allowed to sit in their own seat, but they must be accompanied by an adult, either a parent or a guardian. Vietnam Airlines also provides child car seats for children under six years old upon request and availability. In terms of food and entertainment, Vietnam Airlines provides children's meals on long-haul flights, and parents can request special meals for their children during booking. The airline also offers an in-flight entertainment system with a range of movies, TV programs, and games suitable for children. Additionally, Vietnam Airlines provides children's coloring books and toys on some flights to keep them entertained during the flight.
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