Yes, Vietnam Airlines offers online check-in for flights. Passengers can do it on the Vietnam Airlines website or through their mobile app. Online check-in opens 24 hours before departure and remains open until 2 hours before departure time. During the online check-in process, passengers can select their seats, upgrade their seats, and print their boarding passes.

You can apply for compensation for loss or damage to your baggage by Vietnam Airlines at the Baggage Services Counter at the airport or by contacting their customer service center within 7 days of receiving your baggage. You will need to provide your boarding pass, baggage tag, and a detailed description of the lost or damaged items, as well as proof of the value of the items if applicable. Vietnam Airlines will investigate your claim and determine the compensation amount based on their policy and international conventions.

Vietnam Airlines typically closes check-in and boarding procedures 40-60 minutes before departure time for domestic flights and 60-120 minutes before departure time for international flights. It is recommended to arrive at the airport at least 2 hours prior to the scheduled departure time to allow sufficient time for security and customs procedures.

Yes, Vietnam Airlines is obliged to pay compensation to passengers in case of flight delays and cancellations under certain conditions. The amount of compensation varies depending on the duration of delay or cancellation and the distance of the flight. Passengers are advised to check the airline's policies and procedures for compensation claims in case of flight disruptions.

Yes, Vietnam Airlines provides additional services for passengers with disabilities. These include wheelchair assistance, priority boarding, assistance with embarkation and disembarkation, and special meals as required. Passengers with disabilities can also bring their own mobility aids such as wheelchairs or walkers on board, free of charge. The airline also has trained staff who can provide assistance for passengers with hearing or visual impairments. Passengers are advised to contact the airline in advance to request for any required assistance.

Yes, Vietnam Airlines provides meals and drinks on board, including alcoholic beverages (wine, beer, and spirits) for sale on most flights. The type of meal and beverage service may vary depending on the duration and destination of your flight. Special meals can be requested in advance for passengers with specific dietary requirements.

Yes, Vietnam Airlines airline tickets are refundable, but the amount of the refund and any applicable fees will depend on the fare class and the fare rules associated with the ticket. Passengers should read the terms and conditions carefully before booking to understand the refund policy. In some cases, penalties may apply for cancellations or changes, and the airline may withhold some or all of the ticket value.

Vietnam Airlines sets specific conditions for traveling with children and babies. For infants under two years old, they must sit on an adult's lap during the flight, and the adult must purchase a bassinet or an extra seat if they want the infant to have his or her own seat. Children from 2 to 14 years old are allowed to sit in their own seat, but they must be accompanied by an adult, either a parent or a guardian. Vietnam Airlines also provides child car seats for children under six years old upon request and availability. In terms of food and entertainment, Vietnam Airlines provides children's meals on long-haul flights, and parents can request special meals for their children during booking. The airline also offers an in-flight entertainment system with a range of movies, TV programs, and games suitable for children. Additionally, Vietnam Airlines provides children's coloring books and toys on some flights to keep them entertained during the flight.