Sichuan Airlines
IATA
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Sichuan Airlines is a Chinese airline founded in 1986. Known for its affordable pricing, Sichuan Airlines offers both domestic and international flights. The airline has a decent reputation for its punctuality and reliable service. However, critics have noted that the airline's English customer service could be improved, and its entertainment options on long-haul flights are limited. Overall, Sichuan Airlines is an affordable option for an average traveler looking to fly domestically or internationally.
Baggage Rules of Sichuan Airlines
Luggage
The free baggage allowance for passengers traveling on Sichuan Airlines varies depending on the route and class of travel. However, in general, for domestic flights, the maximum weight permitted for checked baggage is 40 kg while for international flights, it is 32 kg. Additionally, the total dimension of checked baggage should not exceed 158 cm.
Hand Baggage
Passengers are allowed to carry one piece of cabin baggage onboard Sichuan Airlines flights. The maximum weight allowed for cabin baggage is 5 kg, and the sum of its three dimensions should not exceed 115 cm.
Excess or Overweight Baggage
If passengers check-in excess baggage, they will be charged according to the excess baggage rate, which is calculated based on the normal excess baggage charge rate. For overweight baggage, the charge is based on the route of travel.
Items Prohibited for Carriage
For safety reasons, Sichuan Airlines prohibits the carriage of flammable or explosive substances, including fireworks, lighters, matches, and light-sensitive items. Additionally, sharp objects such as knives, scissors, and needles are not allowed onboard. Passengers are also prohibited from carrying items such as compressed gases, poisons, and corrosives.
Yes, you can check in online for an Sichuan Airlines airline flight. You can do it on their website or mobile app. Online check-in usually opens 24 hours before departure and closes 90 minutes before departure. During online check-in, you can select your seat, add baggage, and obtain your boarding pass.
In case of loss or damage to your baggage by Sichuan Airlines, you can apply for compensation by contacting their baggage service department. You can find their contact information on their official website or by calling their customer service center. You will need to provide details about your flight and the baggage in question, including your baggage tag number, receipt, and a detailed description of the damage. Sichuan Airlines will investigate the claim and provide compensation according to their policies and procedures.
Sichuan Airlines typically closes check-in and boarding 45 minutes before departure time.
Yes, Sichuan Airlines does provide compensation for flight delays and cancellations in accordance with local and international regulations, depending on the cause and duration of the delay or cancellation. Passengers may be eligible for compensation in the form of refunds, rebookings, or compensation payments for expenses such as food and accommodation. It is important for passengers to review the airline's policies and contact their customer service team for assistance in the event of a delay or cancellation.
Yes, Sichuan Airlines provides additional services for passengers with disabilities. These services include wheelchair assistance, priority boarding, and assistance with transferring to/from the aircraft seat. Passengers with disabilities should inform the airline of their needs at least 48 hours in advance of their scheduled flight.
Yes, Sichuan Airlines provides meals and drinks on board for their passengers. The type and quality of meals and drinks offered depend on the duration and class of the flight. For instance, on long-haul international flights, Sichuan Airlines provides meals and drinks to all passengers, including a hot meal, snacks, and non-alcoholic beverages. Regarding alcoholic drinks, Sichuan Airlines does serve them on board. Passengers can enjoy beer, wine, and spirits as part of their in-flight meal or as a separate beverage. However, it is important to note that excessive alcohol consumption in-flight is not allowed and may lead to consequences, such as flight disruption or being denied boarding in subsequent flights.
Yes, Sichuan Airlines offers ticket refunds for cancellations made within their designated time window. The specific refund policies may vary depending on the fare class and ticket type purchased. It is recommended to check with Sichuan Airlines or the travel agency for the exact refund rules and requirements.
Sichuan Airlines allows passengers to travel with children and babies, but there are some conditions that must be met. For infants under the age of two, a parent or guardian must accompany the child at all times. The child must be seated on the parent or guardian's lap and be secured with a special seat belt provided by the airline. For children aged two to 14, they can either travel with a parent or guardian or can travel alone as an unaccompanied minor. In either case, the airline must be notified in advance and certain paperwork may be required. Sichuan Airlines also offers special meals for children, but this must be requested in advance when booking the ticket. In terms of on-board entertainment, the airline does provide some options for children, such as movies and TV shows suitable for younger audiences. However, it is recommended that parents also bring their own entertainment for their children, such as books and handheld games.
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