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PAL Express
PAL Express is a popular airline, founded in 1995, with its headquarters in Pasay City, Philippines. The airline provides affordable air travel services, making it an attractive option for budget-conscious passengers. PAL Express offers both domestic and international flights, and passengers can choose from different fare options depending on their needs. One of the advantages of PAL Express is its commitment to passenger satisfaction. The airline's experienced and friendly staff works diligently to ensure that customers have a smooth and comfortable flying experience. Another advantage is its frequent flyer program, which offers various perks to loyal customers. However, some passengers have reported delays, cancellations, and other inconveniences when flying with PAL Express. While the airline strives to maintain its schedules, unforeseen circumstances such as weather, technical issues, and other factors can cause disruptions. Additionally, some passengers have criticized the airline's seat space, food, and other amenities. When it comes to pricing policy, PAL Express can be considered affordable for the average traveling person. They offer various fare options with different inclusions such as baggage allowance, meals, and seat selection. Passengers can book their flights online, and the airline provides various payment options for convenience. Overall, PAL Express is a reliable airline for budget-conscious travelers with a commitment to passenger satisfaction. Its affordable pricing policy and frequent flyer program make it an attractive option for passengers on a budget. However, passengers should be aware of potential delays and disruptions when flying with the airline.
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PAL Express baggage rules
Baggage Rules of PAL Express Airline
PAL Express, the low-cost subsidiary of Philippine Airlines, has a set of baggage rules that all passengers must follow. These rules apply to all flights of the airline, and failure to comply with them may result in additional charges or refusal to transport the baggage.
Luggage
Passengers of PAL Express are allowed to check-in a maximum of 10 pieces of luggage, with each bag not exceeding 32kg. The total weight of all your baggage should not exceed 150kg. Any baggage that weighs more than 32kg will not be accepted for check-in. Each passenger may bring one personal item free of charge, such as a handbag, briefcase or laptop bag.
Hand Baggage
Passengers can bring one carry-on luggage and a personal item onboard. Carry-on luggage must not exceed 7kg in weight and its dimensions should not exceed 56cm x 35cm x 23cm. Personal items, such as purses or laptop bags, must be small enough to fit under the seat in front of you or in the overhead bin.
Excess or Overweight Baggage
If your baggage exceeds the weight limit, PAL Express will charge you an excess baggage fee. The fee is calculated based on the weight and destination of the luggage, and is charged per kilogram. You can pay the fee at the airport before you board your flight. If you have more than 10 pieces of luggage, or if your baggage exceeds a total weight of 150kg, you must inform the airline in advance.
Items Prohibited for Carriage
PAL Express has a set of items that are prohibited for carriage, including explosives, flammable substances, and sharp objects. Other items such as liquids, creams, gels and powders that exceed 100ml are subject to restrictions. Passengers may also be prohibited from carrying certain items depending on their destination or the airline's assessment of the risk involved. It is important to refer to the airline's website or contact their customer service team for more information on prohibited items.
These are the baggage rules of PAL Express. Passengers are advised to follow them closely to avoid any inconvenience or additional charges.
Frequently asked questions about the airline
You can report loss or damage to your baggage by PAL Express by filing a claim with their baggage services department. You can do this by visiting their website and filling out their online baggage claim form or by visiting their baggage services office at the airport. Make sure to have your baggage claim check or boarding pass, as well as any documentation or proof of the damage or loss. PAL Express will investigate your claim and provide you with compensation if necessary.
PAL Express generally closes check-in at least 45 minutes before departure for domestic flights and 60 minutes before departure for international flights. Boarding gates usually close 15 minutes before departure for both domestic and international flights. However, passengers are advised to arrive at the airport earlier to allow for ample time for security and immigration procedures.
Yes, you can check in online for a PAL Express airline flight. You can do it through the PAL website or mobile app. Online check-in usually opens 24 hours before departure. You will need to enter your booking details and follow the instructions to complete the check-in process. After completing online check-in, you can print your boarding pass or receive it digitally on your mobile device.
Yes, PAL Express does provide compensation for flight delays and cancellations as per their policy and accordance with applicable laws and regulations. The compensation amount may vary depending on the reason and duration of the delay or cancellation. Customers should refer to PAL Express' policy or contact their customer support for more information on compensation.
Yes, PAL Express provides additional services for passengers with disabilities. These include wheelchair assistance, special seating arrangements, and priority boarding. Passengers with disabilities are advised to inform PAL Express of their special needs at least 48 hours prior to their scheduled flight.
PAL Express provides complimentary snacks and drinks on board for domestic flights. For international flights, meals and drinks are also provided free of charge. As for alcoholic drinks, they are available for purchase on board both domestic and international flights.
Yes, but it depends on the ticket type and the fare rules. PAL Express offers both refundable and non-refundable ticket options, as well as different fare classes with varying cancellation and refund policies. It is best to check the airline's website or contact their customer service directly to know the specific terms and conditions of your ticket's refundability.
PAL Express has specific conditions for traveling with children and babies. For infants, they must be at least 7 days old to travel and must have a medical clearance from a doctor before being allowed to board. For children aged 2-11 years old, they must be accompanied by an adult who is at least 18 years old. They provide discounted fares for children, and they are entitled to the same baggage allowance as adults. PAL Express offers a variety of meals on board the aircraft, including children's meals. These meals are available upon request before the flight or onboard. In terms of onboard entertainment, certain flights may have in-flight entertainment systems with kid-friendly shows and games. However, it is always best to check with the airline before traveling to confirm the availability of these amenities.