Loong Air
IATA
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Loong Air is a Chinese airline that was founded in 2012. While the airline is relatively young, it has become a popular alternative for domestic travel in China. One of the advantages of Loong Air is their modern aircraft and on-time record for flights. However, the airline's limitations include limited international destinations and a lack of in-flight amenities. In terms of pricing, Loong Air is competitively priced and affordable for the average traveler. If you're looking for a budget-friendly airline option in China, Loong Air is worth considering.
Loong Air is a Chinese airline with specific baggage rules that need to be followed by passengers travelling with them. Here are some essential details regarding their baggage policy:
Checked luggage allowance for passengers flying with Loong Air is based on the weight concept, and it is determined by the fare class and destination of the passenger. In general, economy class passengers can check one piece of luggage weighing no more than 20 kg, while business class passengers can check two pieces, each weighing up to 30 kg. For international flights, passengers' checked luggage allowance varies depending on the route followed.
Passengers with Loong Air are entitled to bring one piece of hand baggage on board with them. The maximum weight of the carried item is 5 kg, and it must fit into the overhead locker or under the seat in front of the passenger. In addition to the standard hand baggage, Loong Air allows passengers to bring some extra items into the cabin, such as a coat, umbrella, or a small bag with duty-free shopping.
If passengers have more luggage than permitted under Loong Air's baggage policy or if their luggage is heavier than the permissible weight, there may be an additional charge. The fees for excess or overweight baggage will vary and depend on the flight route flown by the passenger. However, it is recommended to inform the airline in advance if you plan to bring more than your permitted luggage allowance.
There are some items that Loong Air will refuse to carry on their flights due to safety or security reasons. These items include explosives, flammable gases or liquids, radioactive materials, and any item classified as illegal or dangerous. Before packing, passengers can check Loong Air's website or contact the airport directly to see which items are prohibited.
Yes, it is possible to check-in online for Loong Air airline flights. You can do this through the Loong Air website or mobile app. Online check-in typically opens 24 hours before departure and closes 60 minutes before scheduled departure time.
If you have experienced loss or damage to your baggage while traveling with Loong Air, you should contact the airline's baggage service department as soon as possible. You can do this by calling the airline's customer service hotline or by visiting their official website and filling out a baggage inquiry form. You will be asked to provide details of your lost or damaged baggage, including your flight number and date of travel. Loong Air will then investigate your claim and provide you with a response as soon as possible.
Loong Air typically closes check-in and boarding 45 minutes before departure for domestic flights and 60 minutes before departure for international flights.
According to Loong Air's website, they do offer compensation for flight delays and cancellations. However, the exact compensation amount and conditions may vary depending on the specific circumstances of the delay or cancellation. Passengers are advised to contact the airline directly for more information and assistance.
Yes, Loong Air offers additional services for passengers with disabilities. They have a team of trained staff to assist passengers with disabilities in every possible way. Some of the services provided by Loong Air for passengers with disabilities include: 1. Priority boarding and seat allocation. 2. Assistance in moving from the check-in counter to the aircraft. 3. Provision of wheelchairs to help passengers with mobility issues. 4. Provision of special meal options for passengers with dietary restrictions. 5. Assistance in using the lavatory. 6. Stowing and retrieving of luggage. 7. Special assistance for passengers with hearing or vision impairments. 8. Provision of oxygen masks or other medical equipment. Passengers with disabilities are advised to inform Loong Air of any special requirements at the time of booking their flight. They can also contact the airline's customer service team to discuss their needs and request any necessary assistance.
Yes, Loong Air provides complimentary meals and drinks on board. Alcoholic drinks are also available for purchase.
According to Loong Air's refund policy, tickets are typically non-refundable. However, in certain cases, such as a flight cancellation or schedule change by the airline, passengers may be eligible for a refund. It is recommended to check the specific fare rules and terms and conditions of the ticket purchased for details on the refund policy.
Loong Air requires that children under the age of 2 must be accompanied by an adult and sit on the adult's lap during the flight. Children between the ages of 2 and 12 years old must be accompanied by an adult as well, but they can occupy their own seat. All children under the age of 18 must have valid travel documents and should be checked-in with their accompanying adult. Loong Air provides children's meals onboard for those who have booked beforehand. They also provide a limited selection of children's entertainment options such as cartoons and movies. However, parents are encouraged to bring their own toys and activities to keep their children entertained during the flight.
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