Yes, it is possible to check in online for a Citilink Airlines flight. You can do it through the airline's website or mobile app. The online check-in for Citilink Airlines usually opens 24 hours before the scheduled departure time. However, the exact opening time may vary depending on the specific flight and departure airport. It is recommended to check the airline's website for the exact time.

In case of loss or damage to your baggage by Citilink Airlines, you should contact their baggage claim office at the airport upon arrival or submit a baggage claim form within 7 days of receipt of your baggage. You can do this by visiting the Citilink Airlines website, filling out the online form, and attaching any necessary documentation. You can also call their customer service hotline for assistance and further instructions.

Citilink Airlines usually closes check-in and boarding 45 minutes before departure for domestic flights and 60 minutes before departure for international flights.

Yes, Citilink Airlines may pay compensation for flight delays and cancellations depending on the length of the delay and the circumstances. The airline follows the regulations set forth by the Indonesian government and the International Air Transport Association (IATA). Passengers may be eligible for compensation if the delay or cancellation was within the airline's control and not due to extraordinary circumstances such as bad weather or air traffic control issues. It is recommended to contact Citilink Airlines customer service for more information and to file a compensation claim.

Yes, Citilink Airlines provides additional services for passengers with disabilities. They have trained staff to assist passengers with disabilities in the airport and during the flight. They also provide wheelchair assistance, medical oxygen supply, and hearing aid assistance. Passengers with disabilities are advised to inform Citilink Airlines of their special needs at least 48 hours before their scheduled flight.

Citilink Airlines provides light snacks and drinks on board for free. However, for longer flights and for an additional fee, passengers can purchase from a menu of hot meals and sandwiches. Alcoholic drinks such as beer and wine are available for purchase on select flights.

Citilink Airlines has a refund policy for unused tickets depending on the fare rules and conditions of the ticket purchased. The rules and conditions may vary depending on the type of ticket and class of service. Passengers are advised to read the fare rules and conditions before purchasing tickets to understand their refund eligibility. In case of any cancellations or changes in the flight schedule by the airline, passengers may be eligible for a full or partial refund. It is recommended to contact the airline customer service for further assistance regarding the refund policy.

Citilink Airlines allows children and babies to travel with their families. Children under 2 years of age may sit on their parent's lap during the flight, while children over 2 years of age require their own seat. Citilink Airlines does not provide children's food or entertainment on board, but parents can bring their own food and entertainment options for their children. Additionally, the airline allows parents to bring a stroller and car seat on board free of charge.