Batik Air is a relatively new airline that was founded in 2013 in Jakarta, Indonesia. The airline's main advantage is its modern fleet and comfortable seating options. However, some travelers have complained about delays and cancellations. Additionally, pricing policies vary depending on the season, but generally, it is considered to be affordable for the average traveler. Overall, Batik Air is a decent option for those traveling within Indonesia or to nearby destinations.
Baggage Rules of Batik Air Airline
Batik Air, a subsidiary of Lion Air Group, follows a set of guidelines when it comes to baggage handling. Here are some of the rules travelers should be aware of before boarding a Batik Air flight.
When it comes to checked luggage, passengers are permitted to bring up to 1 piece of checked baggage weighing a maximum of 23 kg for Economy class and 30 kg for Business class. Excess baggage fees will apply for bags weighing over 23 kg.
Batik Air allows Economy class passengers to bring 1 carry-on item weighing a maximum of 7 kg while Business class passengers can bring 2 carry-on items weighing up to 7 kg each. The maximum size of carry-on luggage should not exceed 56 x 36 x 23 cm.
Excess or Overweight Baggage
If you have exceeded the weight allowance, you will need to pay an excess baggage fee at the airport. The fee is determined by the weight of the excess baggage and your destination.
Items Prohibited for Carriage
Passengers are not allowed to bring the following items on board Batik Air flights: firearms, knives, explosives, flammable liquids, live animals, and other hazardous materials. There are some exceptions for medical purposes but proper documentation is required.
If you have experienced loss or damage to your baggage by Batik Air, you can file a claim directly with the airline by visiting their website and filling out their online baggage claim form. You will need to provide details about your flight, your lost or damaged baggage, and any supporting documentation or evidence you have, such as receipts or photos. Batik Air will then review your claim and may offer compensation or a resolution depending on their policies and the circumstances of the incident.
Batik Air closes check-in and boarding 45 minutes before departure time.
Yes, you can check in online for a Batik Air flight. You can do it through the Batik Air website or mobile app. Online check-in typically opens 24 hours before the scheduled departure time of the flight and closes 4 hours before departure. During online check-in, you can choose your seat and print or download your boarding pass, or have it sent to your email or mobile device.
Yes, Batik Air may pay compensation for flight delays and cancellations if the delay or cancellation is within their control and not due to extraordinary circumstances such as extreme weather or air traffic control issues. The amount of compensation may depend on the regulations in the country where the flight was scheduled to depart from or arrive in. Passengers can contact Batik Air customer service or check the airline's website for more information on their specific compensation policies and procedures.
Yes, Batik Air provides additional services for passengers with disabilities. The airline offers wheelchair assistance and other mobility aids to passengers who require them. Additionally, the airline allows service animals on board free of charge and has trained its staff to provide appropriate assistance to passengers with disabilities throughout their journey. Passengers with disabilities are encouraged to inform the airline of any special needs they may have when booking their flights, to ensure a comfortable and safe travel experience.
Yes, Batik Air provides meals and drinks on board. The type of meal served depends on the length of the flight and class of service. Passengers can also purchase additional snacks and drinks during the flight. Alcoholic drinks are available for purchase for passengers aged 21 years and above on selected flights. However, alcohol sales may be restricted on some routes due to local regulations and customs.
Yes, Batik Air airline tickets are refundable depending on the fare type and the refund policy of the airline. Some fare types may be non-refundable or have a penalty fee for cancellations, while others may have more flexible refund policies. It is recommended to check the fare rules and refund policy before purchasing a ticket or contact the airline's customer service for further assistance.
Batik Air allows children and infants to travel as long as they meet the necessary conditions. Infants under the age of 7 days old are not permitted to fly, while infants between 8 days old and 2 years old are required to travel with an adult who is at least 18 years old. Children aged 2-12 years old can travel alone, but they must follow the unaccompanied minor procedures as per airline policy. Onboard, Batik Air provides children's meals depending on the flight duration and destination. Passengers can request the children's meal during the booking process or by contacting the airline's customer service. Entertainment facilities, such as children's movies, TV shows and games are also available on board to keep kids occupied during the flight. Additionally, parents may bring their own entertainment for their children if they prefer.