Founded in 1919, Avianca is the flagship airline of Colombia. With a vast network of over 100 destinations across Latin America, North America, Europe, and Asia, Avianca connects travelers to the world. The airline offers competitive pricing, with both economy and business class options, making it accessible to the average traveler. While Avianca’s safety standards and modern fleet of aircraft are among its advantages, its customer service and on-time performance have received mixed reviews. Overall, Avianca is a reliable and affordable option for those looking to explore the Americas and beyond.
Baggage Rules of Avianca Airline:
Avianca Airlines has strict rules regarding baggage allowance for passengers. Here is a detailed breakdown of their luggage policy.
Luggage: Passengers are allowed to check-in up to two pieces of luggage, each weighing no more than 23 kg for economy class. For Business class passengers, the limit is increased to 32 kg. Any additional or oversized luggage may incur an extra fee.
Hand Baggage: In addition to checked luggage, passengers may carry one piece of hand baggage weighing no more than 10 kg and measuring no more than 118 cm linear (height+length+width). The bag must fit comfortably in the overhead bin or under the seat in front of the passenger.
Excess or Overweight Baggage: Passengers who exceed their checked baggage allowance or carry overweight bags will be charged an extra fee. The excess baggage fee varies according to the destination and the weight of the luggage.
Items Prohibited For Carriage: Avianca Airlines strictly prohibits certain items from being carried onboard their flights. These include: firearms, ammunition, explosives, flammable items, and any other dangerous items that can pose a threat to the safety of the airplane or its passengers. Passengers are also prohibited from carrying any sharp objects or liquids in containers larger than 100 ml in their hand baggage.
In conclusion, passengers flying with Avianca Airlines must adhere to their strict baggage rules to avoid any additional fees or disruptions to their travel plans. It is always recommended that passengers check with the airline beforehand to ensure they are aware of the luggage policy and can pack accordingly.
You can file a claim for loss or damage to your baggage with Avianca's Baggage Claims office. You can find their contact information and instructions for filing a claim on Avianca's website under the "Baggage" section. You will need to provide information such as your flight details, baggage tag receipts, and a description of the lost or damaged items.
Avianca typically closes check-in and boarding 45 minutes before departure for international flights and 30 minutes before departure for domestic flights. However, it is always best to check with the airline for specific information regarding your flight.
Yes, you can check in online for an Avianca airline flight. You can do it on the Avianca website or through the Avianca app. Online check-in usually opens 24 hours before the departure time of the flight.
Yes, Avianca does offer compensation for flight delays and cancellations under certain circumstances, such as those caused by technical issues or weather conditions. Passengers may be entitled to reimbursement for expenses incurred as a result of the delay, or to a refund or alternative flight arrangement if the cancellation was due to factors within the airline's control. It is recommended to check Avianca's specific policies regarding compensation and to reach out to customer service for assistance in processing a claim.
Yes, Avianca provides additional services for passengers with disabilities. These services include wheelchair assistance, special boarding and deplaning, assistance during the flight, special seating arrangements, and assistance with medical equipment. Passengers with disabilities are encouraged to inform Avianca of their needs at least 48 hours before the scheduled departure time to ensure that the necessary arrangements can be made.
Yes, Avianca provides meals and drinks on board depending on the duration and time of your flight. On international flights, meals and drinks are served, and on shorter domestic flights, only snacks and drinks are available. Avianca offers both non-alcoholic and alcoholic drinks on board, but passengers are required to be of legal drinking age and consume alcohol responsibility.
Yes, Avianca airline tickets may be refundable, but it depends on the specific fare rules for the ticket purchased. Some fare types may be non-refundable or have specific conditions attached to them for refunds. It is important to check the fare rules before purchasing a ticket to understand the refund policy.
Avianca allows children and babies to travel accompanied by an adult. For infants under 2 years old, the airline recommends purchasing a bassinet seat in advance. Children aged 2 to 11 years old can travel with their own seat or as an unaccompanied minor, depending on the circumstances. The airline offers children's meals on board, but they must be requested at least 24 hours prior to the flight. In terms of entertainment, Avianca provides a range of movies, TV shows, and games that are suitable for children. However, it's worth noting that the availability of in-flight entertainment can vary depending on the aircraft and route.