ASKY Airlines was founded in 2010 and is based in Togo. The airline is known for its reliable service and has won awards for its punctuality. However, one disadvantage is that it has a limited network and only operates in West and Central Africa. In terms of pricing, ASKY Airlines is considered affordable for an average traveler. With its competitive prices, convenient schedules, and excellent customer service, ASKY Airlines is a popular choice for regional travel in Africa.
Baggage Rules of ASKY Airlines
ASKY Airlines follows specific rules and regulations regarding luggage for its passengers. Here is what you need to know before packing your bags.
Luggage: Depending on the destination, ASKY Airlines allows passengers to carry one or two pieces of checked luggage. The weight limit for each piece should not exceed 23kg. Passengers traveling in first class can check-in up to three pieces of luggage, each not exceeding 32kg. Oversized luggage is not permitted on ASKY Airlines flights. Any extra piece of luggage beyond the prescribed limits will be charged separately.
Hand Baggage: ASKY Airlines permits passengers to carry one bag as hand-luggage. The maximum weight of the bag should not exceed 10kg, and its maximum dimensions should be 55cm x 35cm x 25cm. Any additional items such as umbrellas, cameras, and other small items must be placed in the handbag. Anything bigger, such as laptops or strollers, must be checked-in as luggage.
Excess or Overweight Baggage: If a passenger exceeds the weight limit of checked-in luggage, the airline will charge a fee per additional kilogram. Please note that oversize and overweight bags are subject to space availability and may not be accepted on the flight.
Items Prohibited for Carriage: ASKY Airlines prohibits the carriage of certain items in the interest of passenger and crew safety. These items include flammable, explosive, or corrosive materials, weapons or ammunition, and dangerous chemicals. Passengers are advised to contact the airline directly if they are unsure about any item they wish to carry. The airline reserves the right to refuse carriage of prohibited items.
Now that you know the luggage rules of ASKY Airlines, you can pack your bags accordingly and enjoy your flight.
If your baggage has been lost or damaged by ASKY Airlines, you can file a complaint with the airline's baggage claim office. You can find the contact details for this office on the airline's website or by contacting their customer service department. You will be required to fill out a claim form and provide evidence of the loss or damage, such as receipts or photographs. The airline will then assess your claim and provide compensation if they find that they are liable for the loss or damage.
ASKY Airlines closes check-in and boarding 30 minutes before departure time.
Yes, you can check in online for ASKY Airlines flights. You can do it on the ASKY Airlines website or through the ASKY Airlines mobile app. Online check-in opens 24 hours before departure and closes 3 hours before departure for domestic flights and 4 hours before departure for international flights.
Yes, ASKY Airlines may be required to pay compensation for flight delays and cancellations in certain circumstances, depending on the laws and regulations of the country where the flight originated and the circumstances of the delay or cancellation. Passengers should check their rights under applicable laws and regulations, and contact ASKY Airlines to request compensation if they believe they are entitled to it.
Yes, ASKY Airlines provides additional services for passengers with disabilities. The airline offers assistance during boarding, disembarking and connecting flights, as well as wheelchair assistance. Passengers with visual or hearing impairments can also request special assistance and the airline provides special meals for passengers with specific dietary requirements. It is recommended that passengers with disabilities inform the airline of their needs at least 48 hours before their flight.
Yes, ASKY Airlines provides meals and drinks on board for its passengers. However, this service may vary depending on the duration of the flight and the class of service. As for alcoholic drinks, ASKY Airlines only serves alcoholic beverages to passengers in their business class.
According to ASKY Airlines' refund policy, all tickets are refundable only before the flight's departure time. However, cancellation fees may apply, and the refund process may take up to several weeks. After the flight has taken off, the ticket becomes non-refundable. It is advisable to review the airline's terms and conditions carefully before purchasing a ticket.
ASKY Airlines allows children and babies to travel under certain conditions. Infants must be at least 7 days old and have a medical clearance form completed by their physician. Children's who are more than 2 years old must have their own seat during the flight. ASKY Airlines does not offer children's food and entertainment on board. However, passengers may bring their own snacks and entertainment for their children.