Air Vanuatu is the national flag carrier airline of Vanuatu, founded in 1981. It has an extensive domestic network and international services to Australia, New Zealand, Fiji and New Caledonia. One of the key advantages of Air Vanuatu is its commitment to safety and punctuality. However, it also faces some challenges such as limited flights availability and operational difficulties during extreme weather conditions. In terms of pricing policy, Air Vanuatu is known for being relatively affordable for an average traveler, although prices may vary depending on the season and demand. Overall, Air Vanuatu is a reliable airline for those traveling to and within Vanuatu.
When you're planning a trip, one of the most important things to consider is baggage rules. Air Vanuatu has specific rules regarding luggage that you need to be aware of to avoid any inconvenience. Here is all you need to know about Air Vanuatu's baggage rules.
Air Vanuatu has a baggage allowance policy that differs depending on your destination. For flights from Australia to Vanuatu or New Zealand to Vanuatu, economy class passengers are allowed to check-in up to 23 kg, while business class passengers are allowed up to 30 kg. The checked baggage allowance for flights within Vanuatu is up to 16 kg.
In addition to the checked baggage allowance, Air Vanuatu allows passengers to bring one piece of carry-on luggage with them. This piece of luggage should not weigh more than 7 kg, and its dimensions should not exceed 56 cm x 36 cm x 23 cm.
If your checked baggage exceeds the permissible limit or its weight exceeds the allocated amount, you will be required to pay an excess baggage fee at the airport. The fee varies depending on where you're flying and the weight of the excess baggage, so be sure to check Air Vanuatu's website for an updated list of fees before you travel.
Air Vanuatu also prohibits certain items from being transported on their flights. These include explosives, flammable liquids and gases, poisons, corrosives, and radioactive materials. If you're unsure whether an item you want to carry is allowed, contact Air Vanuatu's customer service team to confirm.
Knowing Air Vanuatu's baggage rules in advance can help ensure that your travel is hassle-free, and you avoid any additional fees or delays.
If you have lost or damaged baggage with Air Vanuatu, you can file a claim with the airline's baggage services department. You can do this by either filling out a form on their website or contacting their customer service representatives via phone or email. It is important that you do this as soon as possible to ensure that your claim is processed promptly and efficiently. The airline will require you to provide details about the lost or damaged baggage, including the date of travel, flight number, and a description of the baggage and its contents. They may also request documentation such as your ticket or boarding pass, as well as receipts or other proof of the value of the lost or damaged items.
Air Vanuatu typically closes check-in and boarding 45 minutes before departure. However, it is recommended to arrive at the airport with enough time to complete all necessary procedures such as check-in, security screening, and boarding.
Yes, you can check-in online for an Air Vanuatu airline flight through their website https://www.airvanuatu.com/manage-booking/check-in-online/ or mobile app. Online check-in opens 24 hours before departure and closes 1 hour before departure for domestic flights and 2 hours before departure for international flights.
Yes, Air Vanuatu may provide compensation in case of flight delays and cancellations but it depends on the circumstances and the length of the delay. Passengers are advised to review Air Vanuatu's policies and regulations regarding compensation for such incidents.
Yes, Air Vanuatu provides additional services for passengers with disabilities. This may include assistance with boarding and disembarking, wheelchair assistance, and assistance with mobility devices. Passengers with disabilities are advised to inform the airline in advance so that appropriate arrangements can be made.
Yes, Air Vanuatu provides complimentary meals and drinks on board, including alcoholic beverages for adult passengers. However, the type of meal and drinks provided may vary depending on the length of the flight and the class of service.
Yes, Air Vanuatu airline tickets are refundable. However, terms and conditions apply and fees may be incurred depending on the fare type and the time of cancellation. It is recommended to read and understand the airline's refund policy before purchasing a ticket.
Air Vanuatu requires that infants under 7 days old cannot travel on their flights. Infants aged between 7 days to 23 months must be accompanied by a parent or guardian who is at least 18 years old. Children aged between 2 to 11 years old can travel alone but must be registered for the unaccompanied minor service. Air Vanuatu provides children's meals on request, but this must be pre-ordered before the flight. Entertainment options for children may vary depending on the aircraft used and the route flown. However, they do provide headphones for children to watch age-appropriate movies and television shows. Parents are also encouraged to bring their own entertainment for their children, such as tablets, coloring books, and toys.