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Air Nostrum

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Spain, Valencia, Carrer del Sol, 14, 46002

Air Nostrum is a Spanish regional airline founded in 1994. It operates mostly within Spain, connecting most of the country's major cities. The airline has gained a reputation for being reliable and efficient, and its fleet is modern and well-maintained. However, its pricing policy is somewhat expensive compared to other low-cost airlines in Europe, making it less attractive for the average traveling person. Overall, Air Nostrum is a good choice for travelers seeking a comfortable and convenient way to explore Spain.

Air Nostrum baggage rules

Baggage Rules of Air Nostrum Airline

Air Nostrum is a Spanish airline that operates regional flights across Europe. When traveling with Air Nostrum, passengers should be aware of the airline's baggage rules to ensure a smooth and hassle-free journey.


Air Nostrum allows passengers to check-in up to one piece of luggage free of charge, weighing no more than 23kg (50lb). It is recommended to mark your baggage with your name, address and telephone number. The airline also recommends that passengers keep a copy of their flight itinerary with them.

Hand Baggage

Passengers are allowed to bring one piece of hand baggage on board, which must not exceed the dimensions of 55cm x 40cm x 20cm and must weigh no more than 10kg. In addition, passengers may also bring a personal item such as a handbag or laptop.

Excess or Overweight Baggage

If passengers wish to check-in additional baggage or if their luggage exceeds the weight limit, they will be required to pay an excess baggage fee. Fees vary depending on the destination and season.

Items Prohibited for Carriage

Air Nostrum prohibits certain items from being carried on board its flights, including explosive and flammable materials, firearms, and sharp objects such as knives and scissors. Passengers should consult the airline's website for a full list of prohibited items before packing their bags.

Frequently asked questions about the airline

Answers to questions about the airline that travelers are most interested in

Where can I apply in case of loss or damage to my baggage by Air Nostrum?

If you have experienced loss or damage to your baggage by Air Nostrum, you should file a claim with the airline's customer service department or baggage services office as soon as possible. You can do this at the airport or online through their website. Make sure to provide all necessary documents and information, including your flight details, baggage tag numbers, and any receipts or proof of purchase for damaged items. Air Nostrum will investigate your claim and offer compensation if the loss or damage is found to be their responsibility.

How long before departure does Air Nostrum close check-in and boarding?

Air Nostrum usually closes check-in and boarding 45 minutes before departure time.

Can I check in online for an Air Nostrum flight?

Yes, you can do online check-in for Air Nostrum flights. You can do it on their website or mobile app. Online check-in opens 24 hours before the scheduled departure time and closes 1 hour before departure for domestic flights and 90 minutes before departure for international flights. During online check-in, you can select your seats, print your boarding pass, and also choose to receive your boarding pass on your mobile device.

Does Air Nostrum pay compensation for flight delays and cancellations?

Yes, Air Nostrum may pay compensation for flight delays and cancellations under certain circumstances. This is determined by the European Union's Regulation EC 261/2004, which outlines certain rights for passengers who have experienced flight disruptions. The amount of compensation varies depending on the distance of the flight and the length of the delay. Travelers can contact Air Nostrum directly or seek the assistance of a compensation claim company to determine if they are eligible for compensation.

Does Air Nostrum provide additional services for passengers with disabilities?

Yes, Air Nostrum provides additional services for passengers with disabilities. These services include assistance for boarding and disembarking, wheelchair assistance, and special assistance for passengers with vision or hearing impairments. Passengers are advised to inform the airline about their specific needs at the time of booking or at least 48 hours before the flight, in order to ensure that the necessary arrangements can be made. Alternatively, passengers may contact the Air Nostrum Customer Service Center to request assistance.

Does Air Nostrum provide meals and drinks on board?

Yes, Air Nostrum provides meals and drinks on board, depending on the duration of the flight and the fare class. Alcoholic drinks are also available for purchase on board.

Are Air Nostrum airline tickets refundable?

Yes, Air Nostrum offers refundable tickets, but it depends on the type of ticket purchased and the fare conditions. Some of the tickets may have a cancellation fee or penalty. It is recommended to review the terms and conditions of the ticket purchased or contact Air Nostrum customer service for further assistance.

What conditions does Air Nostrum set for traveling with children and babies?

Air Nostrum allows children under the age of 2 to travel for free on the lap of an accompanying adult, but a ticket must be purchased if the child requires their own seat. Children aged between 2 and 11 are eligible for a discounted child fare. Air Nostrum does not offer children's food or entertainment on board, but they do provide a range of meals catering to different dietary requirements upon request. Parents are allowed to bring their own entertainment and toys for their children. In terms of safety, Air Nostrum provides a special infant seat belt that attaches to the adult's seat belt for children under 2. Additionally, they offer priority boarding for families with young children.

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