Air Excel airline is a Kenyan based domestic airline that was founded in 1997. It serves as a link between the East African countries and has become one of the popular airline choices for domestic travel in Kenya. The airline features a fleet of nine aircraft, including Bombardier Dash 8-100 and Cessna Grand Caravan. Air Excel airline's advantage is its efficient operations, timely departures, and comfortable flights on its smaller planes, thus allowing access to some of the most remote communities. However, it's disadvantage is mainly limited destinations covering just a few locations in Kenya and Tanzania. When it comes to pricing policy, it is relatively cheap for an average traveler, who is on a budget-friendly trip. So if you are looking for a convenient and cost-effective inter-city air travel option within Kenya, Air Excel airline is definitely worth considering.
Air Excel is a small airline operating in East Africa that offers its passengers specific baggage rules to follow. In this article, we will discuss the airline's policy on baggage, hand baggage, excess or overweight baggage, and items prohibited for carriage.
Air Excel allows each passenger to carry two pieces of checked luggage. The maximum weight allowed for each piece of luggage is 23 kilograms (50 pounds), and the maximum size (length + width + height) is 158 centimeters (62 inches). Additional fees will be charged if the luggage exceeds the maximum weight or size.
Passengers on Air Excel flights are allowed to carry one piece of hand baggage onboard the aircraft. The maximum weight allowed for hand baggage is 7 kilograms (15 pounds), and the maximum size (length + width + height) is 115 centimeters (45 inches). The airline's staff will check the size and weight of the hand baggage, and if it exceeds the allowable limits, the passenger will be asked to check in the item as luggage.
Excess or overweight baggage
If a passenger's luggage exceeds the allowable weight or size, additional fees will be charged. The fees depend on the excess weight or size and can be paid at the airport. Special items such as sports equipment or musical instruments may also incur additional fees, and passengers are advised to contact the airline before their flight to get more information.
Items prohibited for carriage
Air Excel has strict guidelines regarding items that are prohibited for carriage on their flights. These include weapons, explosives, flammable liquids, and gas cylinders, among others. Passengers are advised to check the airline's website or contact their customer service before traveling to ensure that they are not carrying any prohibited items. Failure to comply with these guidelines can result in fines or even imprisonment.
In conclusion, Air Excel has specific baggage rules that passengers must adhere to while traveling on their flights. Passengers are encouraged to check the airline's website or contact their customer service for any questions or concerns regarding their baggage.
In case of loss or damage to your baggage by Air Excel, you should immediately file a baggage claim at your arrival airport or at the Air Excel office. The airline's customer service department can provide you with the necessary forms and information to make a claim. Be sure to provide as much information as possible, including your flight details, baggage tag numbers, and a detailed description of the items that were lost or damaged. It is advised to make the claim as soon as possible to ensure a prompt resolution.
Air Excel closes check-in and boarding 30 minutes before departure.
Unfortunately, Air Excel does not currently offer online check-in for their flights. Passengers must check-in at the airport counter. It is recommended to arrive at least 2 hours prior to departure for domestic flights and 3 hours prior for international flights.
As an AI language model, I do not have access to the current policies and regulations of Air Excel. However, it is recommended to check their terms and conditions or contact their customer service to inquire about their compensation policies for flight delays and cancellations.
As an AI language model, I don't have access to the current information on Air Excel's services. However, generally, airlines provide additional services for passengers with disabilities. These may include wheelchairs, assistance with boarding and deboarding, special seating arrangements, and special meals. It is best to check with the individual airline for specific information on their services for passengers with disabilities.
As an AI language model, I do not have the most up-to-date information about Air Excel's services. However, according to their website, Air Excel does not provide meals or drinks on board. Passengers may bring their own refreshments for the flight. Alcoholic drinks are not available on board.
As an AI language model, I don't have access to the current refund policies of Air Excel airline. Please check the terms and conditions mentioned on their website or contact their customer support for further information.
Air Excel does not set any specific conditions for traveling with children and babies apart from recommending that parents and caregivers bring any necessary items like baby food, diapers, and toys. However, they do not provide children's food or entertainment on board. If you have any specific requests or concerns about traveling with children, it's best to contact the airline directly to inquire about their policies and services.