Air Austral is a French airline founded in 1974. Being the leading airline for travel to the Indian Ocean, it has a strong presence in France, Mayotte, Reunion, and Comoros. Its major advantage is high-quality service and punctuality. However, its disadvantages include limited routes and high prices. Its pricing policy may seem expensive for an average person, but only competitive prices can guarantee such high-quality service. Book your flight with Air Austral today!
Air Austral is a French airline that offers baggage allowances according to travel class, destination, and frequent flyer membership. The airline has strict baggage rules, and it's crucial that passengers adhere to them. Here are the details of the baggage rules of Air Austral.
Air Austral has specific limitations for checked luggage depending on the class of travel. For Economy class, passengers are allowed one piece of baggage weighing no more than 23 kg. For Business and Premium classes, passengers can carry two pieces of checked luggage weighing no more than 32 kg each. It is recommended that passengers check in their luggage at least 3 hours before the flight's scheduled departure time, to save time waiting at the airport.
Passengers on Air Austral are allowed one piece of hand baggage that can be carried onboard. The maximum weight of the hand baggage must not exceed 7 kg. Additionally, the bag must not exceed 55 x 35 x 25 cm in size. Passengers should ensure that their hand baggage complies with these measurements to avoid delays at check-in or boarding.
If the passenger's luggage exceeds the size and weight limits, Air Austral charges a fee for extra baggage. The fee varies from destination to destination and class of travel. Passengers must verify the terms and costs of excess or overweight baggage with their travel agent or directly with the airline. According to the airline's website, overweight luggage fees range from 50EUR to 200EUR.
Air Austral prohibits several items from being carried on board its flights. These items include explosives, guns and firearms, flammable liquids and solids, radioactive elements, poisonous or harmful substances, and compressed gases. Passengers should not carry these items in their luggage. It is also forbidden to carry any sharp tools in hand baggage. Passengers must keep all these restrictions in mind when packing and traveling.
In conclusion, it's essential to follow the baggage rules of Air Austral to avoid inconvenience during travel. Passengers must adhere to these rules to have a hassle-free travel experience.
You can apply for compensation in case of loss or damage to your baggage by Air Austral by filling out a baggage claim form on their website or contacting their customer service department. You will need to provide information such as your flight details, description of the lost or damaged items, and proof of purchase or value of the items. It is important to file the claim as soon as possible and keep all relevant documentation to support your claim.
Air Austral's check-in counters usually close 1 hour prior to the scheduled departure time for international flights and 45 minutes prior to the scheduled departure time for regional flights. Boarding usually closes 15 minutes prior to departure for all flights. It is always recommended to arrive early to the airport to avoid any last-minute rush or potential delays.
Yes, online check-in is available for Air Austral flights. You can do it from the Air Austral website or mobile app. Online check-in usually opens 24 to 48 hours before departure, depending on the destination and flight schedule. You will need to provide your booking reference number and personal details to access the online check-in service.
Yes, Air Austral is required to pay compensation to passengers for flight delays and cancellations under certain circumstances, such as if the delay or cancellation is within their control and not due to extraordinary circumstances like extreme weather or air traffic control strikes. The specific amount and conditions for compensation depend on the EU Regulation 261/2004 and other national laws. Passengers should contact Air Austral customer service or seek legal advice to determine their eligibility for compensation.
Yes, Air Austral provides additional services for passengers with disabilities. The airline offers special assistance to passengers with reduced mobility or disabilities, including wheelchair assistance, seating accommodations, and assistance with boarding and disembarking the aircraft. Passengers with visual or hearing impairments can also request special equipment and services, such as Braille or audio safety cards or assistance from trained personnel. Passengers are encouraged to inform the airline of any special needs or requests at the time of booking or at least 48 hours prior to departure.
Yes, Air Austral provides meals and drinks on board, depending on the duration and type of flight. Passengers can enjoy a selection of complimentary hot meals, snacks, and beverages, including alcoholic drinks. However, specific catering offerings and availability may vary depending on the route and class of travel.
Yes, Air Austral airline tickets are refundable depending on the fare conditions and the type of ticket purchased. Customers should check the fare rules and conditions before purchasing the ticket to understand the refund policy. In case of cancellations, customers can submit a refund request through the airline's website or by contacting customer service. The refund amount will be processed according to the fare conditions and the payment method used to purchase the ticket.
Air Austral allows infants up to 2 years old to travel on an adult's lap for free, or occupying their own seat at a discounted fare. Children between 2 and 11 years old must have their own seat, and the fare depends on the destination. The airline provides a children's menu and special meals for infants on request. They also offer entertainment for children on their entertainment systems, with a selection of movies, TV shows, and games. Air Austral also recommends that parents bring their own supplies, such as diapers, wipes, and formula, as these items may not be readily available on the flight. Strollers and car seats may be checked in as additional baggage, free of charge.