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Shenzhen Airlines
Shenzhen Airlines is a Chinese airline founded in 1992. Its main hub is in Shenzhen, and it operates flights to over 70 domestic and international destinations. The advantages of Shenzhen Airlines include comfortable seats, friendly staff, and excellent safety records. However, the airline has faced criticism for its average food quality and limited amenities on board. In terms of pricing policy, Shenzhen Airlines is affordable for an average traveler, with ticket prices starting from $50. If you're looking for a reliable and cost-efficient option to travel within China or neighboring countries, Shenzhen Airlines is definitely worth considering.
Shenzhen Airlines direct flights
Shenzhen Airlines baggage rules
Baggage Rules of Shenzhen Airlines
Shenzhen Airlines is a Chinese airline that offers domestic and international flights. There are strict rules and guidelines that the airline follows when it comes to baggage. It is essential for passengers to know and understand these rules to avoid any inconvenience during their travel.
Luggage
The maximum weight limit for checked baggage is 50kg per passenger, and the free baggage allowance varies with the class of travel. For economy class passengers, the free baggage allowance is 20kg, and for business and first-class passengers, it is 30kg and 40kg, respectively. Excess baggage fees will apply for luggage that exceeds the free allowance limit, and the rates will depend on the destination and weight of the luggage.
Hand Baggage
Shenzhen Airlines allows passengers to carry one hand luggage and one personal item, such as a purse or laptop bag. The maximum weight limit for hand luggage is 5kg, and the maximum dimensions are 20 x 40 x 55cm. The personal item must fit under the seat in front of the passenger.
Excess or Overweight Baggage
Passengers traveling with excess or overweight baggage must pay additional fees. The rate is calculated based on the destination and weight of the luggage. For example, a domestic flight within China will cost CNY10-20 per kg, while an international flight will cost CNY100-300 per kg.
Items Prohibited for Carriage
Shenzhen Airlines prohibits certain items from being carried on board. These include but are not limited to:
- Guns and firearms
- Explosive materials
- Flammable substances
- Toxic substances
- Radioactive materials
- Strong magnetic materials
Passengers found carrying any of these items will face legal action and may be banned from future flights.
It is crucial for passengers to abide by these rules to ensure a smooth and hassle-free journey with Shenzhen Airlines.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Shenzhen Airlines, you can file a claim at the Shenzhen Airlines baggage claim counter at the airport or through their website. You will need to provide details of your flight and baggage tags, as well as a description of the missing or damaged items. Shenzhen Airlines will investigate your claim and provide compensation according to their policies.
Shenzhen Airlines usually closes check-in and boarding 45 minutes before departure.
Yes, you can check in online for a Shenzhen Airlines flight. You can do it through their website or mobile app. Online check-in usually opens 24 hours before departure. However, it's always best to check the airline's website for specific information regarding your flight.
Yes, Shenzhen Airlines does pay compensation for flight delays and cancellations in accordance with the regulations set by the Civil Aviation Administration of China (CAAC) and the Montreal Convention. Customers can file a claim for compensation through the airline's customer service hotline or website. The amount of compensation and eligibility criteria may vary depending on the circumstances of the delay or cancellation.
Yes, Shenzhen Airlines provides additional services for passengers with disabilities. These include wheelchair assistance, special seating arrangements, and assistance for boarding and disembarking the aircraft. Passengers with disabilities are advised to inform the airline of their needs in advance so that appropriate arrangements can be made.
Yes, Shenzhen Airlines provides meals and drinks on board, depending on the length of the flight and the class of service. In general, meals are provided on flights longer than 2 hours. Alcoholic drinks are also available on board for purchase, but it depends on the airline's policy.
Yes, Shenzhen Airlines airline tickets are refundable. However, the amount of the refund may vary depending on the ticket type, fare rules, and the time of cancellation. It is recommended to check the specific terms and conditions of your ticket or contact the airline directly for more information.
Shenzhen Airlines allows children and infants to travel with their parents or guardians. Infants under 2 years old may travel on their parent's lap or in a separate seat with a child safety seat. Children between 2 and 12 years old must travel with a ticket and can sit in a separate seat or with their parent. The airline does not offer children's food specifically, but the meal options may include some items suitable for children. There is no entertainment tailored to children on board, but there are generally a range of movies, TV shows, and music available. Shenzhen Airlines recommends that parents bring books, games, and other activities to keep children entertained during the flight.