Flights, baggage allowance, onboard services, and travel information
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Photo by Andrzej Makowski @ Planespotters.netTravel Service Polska Sp. z.o.o.
3Z
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TVP
Official website
Fleet size
6 planes
Address
Poland, Warsaw, ul. 17 Stycznia, 45A, 02-146
Founded in 2004, Travel Service Polska is the Polish subsidiary of the Smartwings/Travel Service group focused on charter and leisure scheduled services. Strengths include a solid presence on Polish holiday routes, competitive pricing through tour-operator partnerships and access to a wider group fleet for seasonal demand. Drawbacks are a limited year-round scheduled network, modest onboard product with few premium options and occasional variability in punctuality. It operates as a leisure/charter carrier rather than a full low-cost or premium airline and does not hold a widely published Skytrax rating.
Travel Service Polska Sp. z o.o. (IATA: 3Z) mainly operates charter flights on behalf of tour operators, and animal carriage is therefore subject to the tour contract and the operating carrier’s procedures (often Smartwings/TVS). In practice, pet acceptance can be limited or unavailable on some departures, and it always requires advance approval. Numbers per flight are capped, aircraft type matters, and some destinations restrict animal entry. To avoid last‑minute surprises, request carriage at booking, wait for explicit approval, and carry the confirmation with your travel documents. When a flight is sold by a tour operator, coordinate with both the tour operator and 3Z; written confirmation is essential.
When permitted, 3Z generally accepts only small cats and dogs in the cabin, traveling inside a fully closed, soft, ventilated carrier that fits entirely under the seat in front of you. The pet must remain inside the carrier for the whole journey, and you cannot sit in bulkhead or exit rows; only one carrier per adult passenger is typically allowed. Many European carriers (including 3Z’s usual operating partners) use a combined weight limit in the region of up to 8 kg (pet + carrier), and a compact carrier footprint roughly around 43 × 30 × 27 cm as a guide—please check the exact limits confirmed for your booking. Carriers should have a leak‑proof base with an absorbent pad, enough space for the pet to turn and lie down, and secure zippers. For your pet’s comfort, plan a light meal several hours before departure and offer water in small sips during the journey.
If cabin travel is not possible and the route allows it, larger cats and dogs may travel as checked baggage (AVIH) in a rigid, IATA‑compliant crate. The crate must be hard‑sided with ventilation on multiple faces, a metal door that locks securely, fixed food/water dishes, and absorbent bedding; wheels must be removed or locked. Airlines often set a practical weight limit for animal + crate (commonly around 32 kg for checked‑baggage acceptance), with heavier or oversized crates routed as air cargo; availability can also be seasonally restricted due to temperature. Brachycephalic (snub‑nosed) breeds, very young animals, and pregnant animals are frequently restricted for safety. Arrive early for check‑in so staff can inspect the crate and complete live‑animal handling tags; sedation is generally discouraged because it can pose health risks at altitude.
For travel within or into the EU, pets require an ISO‑compatible microchip and proof of a valid rabies vaccination; for EU‑resident pets this is documented in an EU Pet Passport, and for pets arriving from outside the EU it’s shown on an official third‑country veterinary certificate. The first rabies dose must be at least 21 days old on the day of travel, making the effective minimum age typically 15 weeks for EU entry. Some destinations require tapeworm treatment (e.g., Finland, Ireland, Malta, Norway) administered 24–120 hours before arrival and recorded by a vet. Always bring original documents, plus copies, and check any additional import permits for your destination and return. Border authorities, not the airline, make the final decision on entry—ensure your paperwork matches the route exactly, especially on multi‑country itineraries.
Expect a per‑sector handling fee for cabin pets and for animals in the hold; exact amounts vary by route, tour contract, and whether the service is arranged in advance or at the airport. Typical European benchmarks are on the order of tens of euros for a cabin pet and higher fees for animals in the hold, but your confirmation will state the precise amount. Certain routes commonly restrict pet carriage—flights to/from the United Kingdom and some island or long‑haul destinations may prohibit pets in the cabin, and some may prohibit any pet carriage except recognized assistance dogs. Weather embargoes (extreme heat or cold) can also suspend AVIH acceptance. If your 3Z flight is “operated by” another airline, that operating carrier’s rules and fees apply.
Recognized assistance dogs (e.g., guide, hearing, psychiatric service dogs) are generally accepted to travel in the cabin free of charge when all documentation and advance‑notice requirements are met. You’ll be asked for proof of training, vaccination records, and compliance with destination entry rules; the dog must be harnessed and remain under your control throughout the flight. Seating is arranged to provide floor space without blocking aisles or exits, and a muzzle may be requested depending on local regulations. On routes where pets are otherwise restricted—such as the UK—assistance dogs are often the sole exception, but coordination well in advance is crucial.
Book early, request pet carriage immediately, and re‑confirm 72–48 hours before departure; last‑minute aircraft changes can alter under‑seat space or hold availability. Crate‑train your pet for several weeks, gradually extending time inside until the carrier feels familiar and safe. Exercise your pet before check‑in, avoid large meals within four hours of departure, and line the carrier with a familiar blanket that smells like home. Attach two labels to the carrier (outside and inside) with your name, mobile number, itinerary, and the pet’s name.
Finally, because 3Z operates many flights for tour partners, details can differ by departure. For the smoothest experience, secure approval in writing, keep vet paperwork handy, and plan conservatively—if there’s any doubt about size, weight, breed, temperature, or destination rules, verify with the tour operator and the operating carrier before you buy your ticket.
Traveling with children on Travel Service Polska Sp. z.o.o. (IATA: 3Z) is absolutely doable with a bit of planning, especially because many 3Z flights are charter services arranged by tour operators. Policies for families can vary slightly by contract, so think of this as your practical playbook and then match it to your booking details. When in doubt, reach out to your tour operator or 3Z to confirm specifics before you pack. A few smart choices—like seat selection, timing, and the right gear—go a long way toward a smoother day.
Airlines divide passengers by age because seats, fares, and safety equipment depend on it. An infant is typically a child from 0 to 23 months on the date of travel; a child is usually 2–11 years, and an adult is 12+ years. If your baby turns two during the trip, book them as an infant for the outbound and a child for the return, as rules are applied per flight date. One adult can travel with one lap infant; a second infant generally requires a separate seat and an approved child restraint. Bring proof of age (passport or birth certificate), as staff may ask to verify eligibility for infant or child status.
You have two workable options for infants. A lap infant does not occupy a seat and travels on an adult’s lap, usually for a reduced infant fare set by your operator; seating in exit rows is not permitted. If you prefer your baby in their own seat, you’ll purchase a child ticket and use an approved car seat, which many families find more restful on longer legs. Keep your seating cluster together and avoid booking exit or restricted rows where children cannot be placed for safety reasons. Checking in early or pre-selecting seats (where offered) helps ensure you sit side‑by‑side.
Infants are accepted on most airlines from about seven days of age; if your newborn is younger or recently unwell, ask your doctor for clearance and confirm with 3Z in advance. Crews will brief you on how to hold or restrain a lap infant during taxi, takeoff, and landing; follow their instructions closely. If you’re traveling with twins or two babies, plan that the second infant needs a seat and a proper restraint. Think ahead for the return flight too—age-based rules apply anew on each segment.
If you’re flying with Travel Service Polska (IATA: 3Z), it helps to know upfront that the airline does not operate a traditional frequent-flyer program. As a primarily leisure and charter-focused carrier, many flights are arranged by tour operators, which means tickets aren’t issued in a way that supports mileage accrual or tier tracking. The airline is not a member of a global alliance, so there’s no shared mileage pool or reciprocal status network to lean on. While that might sound limiting, it simply shifts the strategy: you’ll focus on value via your booking channel, bank and travel rewards, and paid travel extras. Think of it as a different toolkit rather than a dead end.
Because there is no proprietary program, there are no published tiers, qualification rules, or status benefits to chase with 3Z. You won’t find elite perks like systemwide upgrades or guaranteed lounge access tied to a 3Z account because such an account doesn’t exist. On rare occasions, a 3Z-operated flight may be sold under another airline’s code; in those cases, any status recognition depends entirely on the marketing carrier’s rules. Benefits are not guaranteed on charter itineraries even when another airline’s code appears, so always check the fare rules on your confirmation. In practice, you should plan your trip assuming no status-based privileges unless your ticket explicitly says otherwise.
On tickets issued under 3Z and sold as charter segments, you generally cannot earn miles with any airline program. If a flight is marketed by a different carrier (visible on your e-ticket as another airline’s flight number), you may be able to credit miles to that marketing carrier’s program, but only if the fare class is eligible. Keep your boarding passes and receipts until you’ve confirmed accrual, as charter operations can be excluded even when a codeshare exists. When in doubt, ask the marketing airline before you fly; a quick message can save you the disappointment of missing credit.
Outside of airline schemes, you can still build value by leaning on non-airline rewards. Many bank travel cards award flexible points for flight purchases, and those points can often be used to “erase” the cost of a 3Z ticket. Some tour operators and online travel agencies offer their own rewards, vouchers, or cashback on package bookings. These alternatives won’t give you traditional miles, but they can offset future trips just as effectively.
If you’re flying on a 3Z charter this season, you’ll almost certainly be on a Boeing 737. Travel Service Polska (today operating under the Smartwings Poland brand) runs a compact, flexible fleet centered on the Boeing 737-800 and the newer Boeing 737-8 (MAX). Because charter demand peaks in summer and eases in winter, the active count typically fluctuates—roughly a small single-digit to low double-digit number of aircraft—supplemented by seasonal aircraft shared within the Smartwings Group. This lean, unified setup keeps training streamlined and ensures quick swaps when a tour operator needs extra capacity.
These are workhorse narrowbodies built for Europe-to-sun routes, reaching the Mediterranean, Canary Islands, the Red Sea, and beyond. By focusing on the 737 family, the airline keeps crews current on one type, simplifies maintenance, and maintains operational resilience. That’s good news for you when schedules are tight and turnarounds need to be crisp.
The most common layout you’ll see is an all‑economy configuration on the 737‑800, typically around 189 seats in a 3–3 layout designed for high-demand leisure flying. Cabins feature slimline seats and generous overhead bins; many aircraft have the Boeing Sky Interior or equivalent mood lighting, which helps the cabin feel brighter on early-morning departures. Service standards vary by tour operator, but the cabins are optimized for quick boarding, efficient service, and short-to-medium sectors. Seatback entertainment isn’t a feature of these aircraft, so bringing your own device (and a power bank) is a smart move.
On the 737‑8 (MAX), the experience is similar but quieter, with newer engines and cabin features that help reduce fatigue on longer legs. These jets often mirror the NG’s high‑density layout—again, usually up to 189 seats—so capacity remains consistent across the fleet. That consistency matters: it makes aircraft swaps smoother and helps your flight go ahead even when operations are busy.
The newest airplanes associated with the Polish operation are the 737‑8 (MAX) frames introduced to the Smartwings Group in recent years and assigned to Poland seasonally. They bring modern avionics, improved aerodynamics, and lower fuel burn per seat. The oldest are early-to-mid‑2000s 737‑800 airframes—proven and reliable workhorses that have seen interior refreshes and winglet upgrades over time. In practice, you’ll find a mix of younger MAX jets and mature NGs, with the average age landing in the low‑to‑mid‑teens, depending on the seasonal roster.
Travel Service Polska (IATA: 3Z) mainly operates charter flights on behalf of tour operators, so the onboard meal setup is closely tied to your package and route. Most aircraft are configured in a single Economy cabin, and catering is streamlined to match holiday schedules and short-to-medium flight times. Depending on your booking, you’ll either purchase items from a buy‑on‑board menu or receive a light meal or hot entrée that’s been pre‑ordered through your tour operator. Caterers vary by departure airport, which means offerings can differ slightly from one route to another, though the overall style stays simple and familiar. There are no widely advertised partnerships with celebrity chefs; instead, expect practical holiday‑flight catering with occasional regional touches and recognizable beverage brands.
On short hops (roughly up to 2 hours), service typically centers on snacks and drinks available for purchase. You can expect items like sandwiches, wraps, cup noodles, crisps, nuts, chocolate, and bakery treats, alongside coffee, tea, soft drinks, and water. Complimentary service is not guaranteed on these sectors, so plan to buy onboard or bring your own snacks from the terminal after security. If your tour package includes catering, it is usually a light cold option rather than a full hot meal.
As flights stretch toward 3–5 hours, the same buy‑on‑board range remains, but availability broadens and pre‑ordered hot meals become more common. A pre‑ordered tray usually includes a hot main (think chicken or pasta), a small side or dessert, and a roll with butter, designed to be filling without being heavy. Without a pre‑order, hot entrées may be limited or unavailable due to galley capacity, so securing one in advance is smart if you know you’ll want a full meal. Some tour operators bundle a hot meal in “premium” holiday packages, yet the cabin service itself remains Economy in style.
Special meals are generally offered on a pre‑order, pre‑pay basis and must be requested well before departure—commonly 24–48 hours in advance, and always via your tour operator or the airline’s booking tools if you have a 3Z reference. Availability can vary by route, but the most commonly accommodated needs include:
Travel Service Polska Sp. z o.o. (IATA: 3Z) is a charter-focused airline, and that shapes what you’ll find for in‑flight entertainment. Most flights are operated by Boeing 737 aircraft configured for leisure routes, where simplicity and reliability take priority. You generally won’t find individual seatback screens, and on some jets even shared overhead monitors are used sparingly. Many sectors will show only the safety video and, occasionally, a moving map or short destination clips. Set your expectations to a bring‑your‑own entertainment approach and the flight will feel smoother.
Because the cabins do not include seatback systems, there’s effectively nothing to tap or log into at your seat. 3Z does not offer a streaming portal or airline app to push movies to personal devices, so there’s no need to hunt for an onboard network. If overhead screens are fitted, they are shared-view only and content is controlled centrally by the crew. Plan to use your own phone or tablet for shows, music, reading, and games, and keep controls handy so you can adapt to announcements. In‑seat power can be inconsistent or absent, so fully charge devices before boarding and carry a small power bank.
When video is played, expect a light mix: destination pieces, a route map, or family‑friendly shorts rather than a full movie catalogue. Audio may be limited or not used at all, depending on aircraft and time of day, and language is usually Polish and/or English. A printed in‑flight magazine or shopping guide may be available, but stocks vary by season and route. There isn’t a monthly refreshed library of Hollywood films, boxed‑set TV, curated music channels, or built‑in games. For anything beyond a brief glance at the screens, your own library will provide the most reliable quality.
Travel Service Polska typically flies a single Economy cabin, so entertainment access is the same for all passengers. Extra‑legroom rows and preferred seats can be pre‑selected on many flights, but they do not change what you can watch or hear. Families sometimes favor seats with a clear view of any overhead monitors, though content and angles vary by aircraft. If in‑flight entertainment matters to you, assume parity across the cabin and prepare your own mix of movies, podcasts, ebooks, and offline games.
Onboard connectivity is generally unavailable, meaning and no paid messaging or browsing packages on most 3Z services. Cellular connections are disabled in flight, so treat the journey as intentionally offline. An occasional aircraft swap can alter whether overhead screens appear, but it will not add a streaming portal. It’s wise to download anything you want to watch or read before you leave the hotel or home and to double‑check your tour operator’s pre‑departure notes for any last‑minute equipment updates.
Children booked in their own seat usually receive the same cabin and checked baggage allowance as adults under the fare purchased. Lap infants commonly do not have a standard checked allowance, but many charters allow a small cabin bag for baby items plus baby equipment. Because 3Z often flies under tour operator contracts, allowances can differ; always check the allowance shown on your e-ticket or voucher.
Liquids for babies get special consideration at security. You may carry baby milk, formula, sterilized water, and baby food in reasonable quantities beyond the 100 ml rule—declare them at screening and expect extra checks. Pack essentials like diapers, wipes, a change of clothes, and any medication in your cabin bag so you’re covered if bags are delayed. Spreading supplies across two adults’ bags adds resilience.
A compact, foldable stroller or buggy for each child is typically carried free in addition to your baggage, either checked at the counter or taken to the aircraft door for gate-check. Tag it well, remove accessories, and consider a protective sleeve. On arrival, it may come back at the aircraft door or on the oversized belt—ground staff will direct you. If you also bring a travel cot or car seat as hold luggage, label everything with your name and phone number.
If buying a seat for your infant, use a child restraint approved for aircraft. Look for labels like ECE R44/04 or UN R129 (i‑Size), or “Approved for use in aircraft” (FAA/EASA), and remember installation uses the aircraft lap belt—ISOFIX/LATCH is not available. Choose a non‑exit row seat and ensure the restraint fits the typical 737 seat width; a window position often works best. CARES harnesses are commonly accepted for kids 10–20 kg; bring the approval card and confirm at booking. As 3Z generally operates Boeing 737s, bassinets are usually not available, so plan to hold your infant or secure them in a car seat if you’ve purchased a seat.
Service on 3Z flights varies by route and tour operator. Expect buy‑on‑board or a simple pre-arranged snack rather than a dedicated child meal; you’re welcome to bring baby food and sterilized water, and crew can often provide hot water when available, though they may not be able to heat containers. Pack snacks your child knows and tolerates well to keep energy and moods steady. For formula, carry measured portions and a clean bottle to simplify preparation.
Seatback entertainment is uncommon on 737s, so plan your own. Download shows, bring child‑safe headphones, and consider small, quiet toys or coloring pads. Families with small children are often invited to board early; ask at the gate if pre‑boarding is offered on your flight. Early boarding gives you a calm few minutes to fit the car seat, organize your row, and set expectations with your child.
Choose seats that make caregiving easier: a window for naps and a nearby aisle for quick walks to settle ears or nerves. Feeding or offering a pacifier during takeoff and landing helps with ear pressure; so does a slow sip of water for older kids. Use the lavatory’s changing table early in the flight before queues build, and pack used diapers in sealable bags to keep your area fresh. If you’re connecting, leave generous time—strollers may come back late at the gate, and little legs rarely sprint.
Before you go, a quick checklist keeps the admin simple:
Policies can change and charters can differ, so take two minutes to confirm the fine print on your booking. A little preparation—and a few comfort items—turns a full flight into a predictable routine for you and your child. Most of all, build in time, stay flexible, and let the crew help; they want your family to have a safe, calm journey as much as you do.
Because 3Z doesn’t issue its own points, you can’t redeem for award seats or cabin upgrades directly with the airline. If you hold bank points, you can typically redeem them through your card’s travel portal or as a statement credit against a paid 3Z fare—simple, flexible, and often good value. Award bookings through an airline program will only be possible if that program sells the itinerary as its own and makes it eligible for redemption, which is uncommon on charter inventory. As for upgrades, cabins are usually single-class; think in terms of paid extras like extra-legroom seats rather than miles-for-upgrades.
Without tiers, benefits revolve around what’s included in your fare and what you choose to add. Checked-baggage allowances on charter flights are set by the ticketing party (often the tour operator), so the safest approach is to read your e-ticket carefully and confirm weight limits before packing. Lounge access isn’t a built-in perk; if that matters to you, consider pay-per-use lounges or membership via a card like Priority Pass. Boarding and seating perks, when offered, are usually paid ancillaries—purchasing them early can be cheaper and increases your chances of getting the exact seat you want. In short, plan proactively and buy the comforts you value most.
You don’t need a house loyalty program to travel cleverly with 3Z. A few small habits can turn a charter ticket into a trip that still earns and saves you money over time. Mix bank rewards, smart booking choices, and a little timing, and you’ll come close to the feeling of a classic frequent-flyer playbook—just by different means.
With Travel Service Polska, the absence of a proprietary loyalty program means you won’t be chasing tiers—but you still have levers to pull. Use bank and retailer rewards to earn on the purchase, verify any chance of accrual when flights are marketed by another carrier, and pre-plan paid comforts to control costs. Keep expectations clear—no alliance, no 3Z points, and no automatic status recognition—and you’ll navigate these flights smoothly. Once you shift the mindset from miles to value, the itinerary becomes easier to optimize and just as rewarding in practice.
At group level, there is a continued tilt toward the 737‑8 (MAX) as the preferred growth and replacement aircraft, aligning with a single‑type strategy. As additional MAX capacity joins the Smartwings fleet over time, Poland stands to benefit via seasonal allocations, while older 737‑800s are expected to be retired gradually or rotated to less intensive roles. Don’t be surprised to see aircraft rotate between the Czech, Polish, and Slovak operations—this pooling is a key part of how the group matches capacity to tour demand. For now, there’s no indication of a shift to widebodies or a switch to mixed manufacturers; sticking with Boeing keeps costs and complexity in check.
Fleet choices are the biggest lever for emissions, and the 737‑8 (MAX) helps with a double‑digit reduction in fuel burn and CO₂ per seat versus previous‑generation jets. The 737‑800s carry winglets to trim drag, and day‑to‑day measures—digital flight bags, lighter cabin materials, single‑engine taxi when conditions allow, and optimized climb/descents—chip away at fuel use. As airports in Poland and across Europe scale up Sustainable Aviation Fuel (SAF) availability, the operator can tap into those supplies under group policies and partner contracts. Combined, these steps aim to cut the footprint per holidaymaker without compromising reliability.
In short, this is a tight, Boeing-only fleet built for charter efficiency: familiar cabins, dependable turnarounds, and a gradual move toward newer, cleaner 737‑8s as the backbone for seasons to come.
If you have a severe allergy, it’s important to know that aircraft are not allergen‑free environments and cross‑contact cannot be guaranteed. Nuts and other common allergens may be present in the cabin or catering supply chain, even if you personally avoid them. Inform your tour operator and the crew, carry your medication, and consider bringing safe, sealed food of your own. Crew may assist with reasonable measures, but they cannot ensure an allergen‑free cabin.
The beverage selection focuses on crowd‑pleasing staples: bottled water, juices, sodas, coffee, tea, and on many routes beer, wine, and mini‑spirit bottles for purchase. Quality is in the “reliable holiday flight” bracket—simple, familiar flavors served fresh, with hot items heated in compact galley ovens. Because caterers differ by airport, you might notice small changes in brands or styles, but the overall range aims to cover the essentials without fine‑dining pretensions. In practice, the best way to get exactly what you want is to pre‑order a hot meal and complement it with drinks from the cart.
Alcohol is sold to adults of legal drinking age according to the laws applicable on the route (typically 18+ on flights departing Poland). Service is at crew discretion, and consuming your own alcohol onboard is prohibited. Expect card payments to be widely accepted; cash acceptance can vary by route and currency, so a contactless card is the safest bet. As always, hydrate during the flight—cabins are dry, and even short sectors can leave you thirsty.
Pre‑ordering is your best tool for predictability: place requests through your tour operator or the airline’s manage‑booking channel (when available) and keep the confirmation handy. Do this as early as possible—caterers load only what’s ordered plus a small buffer—so last‑minute changes may not be possible. If you prefer to self‑cater, bring dry, cold items from the airport after security; liquids remain subject to the 100 ml rule at screening, and crew cannot heat passenger‑brought foods beyond basic bottle warming for infants.
With these pointers, you’ll know exactly what to expect from Travel Service Polska’s straightforward, holiday‑focused meal service—and how to tailor it to your preferences.
The airline does not publicly advertise partnerships with major studios or streaming brands, and there is no branded portal onboard. On some charter flights, you may see tour‑operator destination videos or sponsor reels on the shared screens, but these are not guaranteed and can differ from one rotation to the next. Any printed magazines or catalogues you find are typically airline or tour‑operator produced rather than part of a larger entertainment platform. In short, there’s no formal content ecosystem to rely on, which makes personal content the safest bet.
A little foresight turns a minimalist setup into a comfortable experience. Think of the flight as offline by default, then queue a few hours of shows, playlists, and reading that suit your mood. Pack comfortable, wired headphones—Bluetooth sets may need battery management—and consider light noise‑cancelling to tame cabin hum. If traveling with children, pre‑load age‑appropriate videos and games and bring a small device stand to free up hands. For anyone hoping to glimpse the overhead screen, seats near the wing often have better sightlines, but remember the programming may be brief.
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