Thomson Airways
IATA
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Thomson Airways – your trusted travel partner since 1962. This British airline has a reputation for providing exceptional convenience, comfort, and customer service. While it’s not the cheapest option, it offers a range of benefits such as additional legroom and flexible ticket changes. Many passengers also appreciate the airline’s wide array of in-flight entertainment options. Although there have been some complaints regarding delayed flights and high luggage fees, overall Thomson Airways is a reliable choice for domestic and international travel. Book your next trip with Thomson Airways and rest easy knowing you’re in good hands.
Travellers are allowed to carry some luggage and hand baggage when travelling with Thomson Airways. The following are the rules and regulations set by the airline regarding luggage:
Thomson Airways follows the system of charging for checked luggage that is based on your destination, travel class and the time of booking. The maximum weight for each piece of luggage should not exceed 23kg. Travellers should be aware that some venues may have reduced allowances, and are allowed to carry items that could be considered to be sports baggage or musical instrument baggage, that incur an additional charge. Headphones and cameras are also considered separately from other luggage, and are allowed on board as a personal item.
One handbag or rucksack, with maximum dimensions of 55x40x20cm, plus one further piece of hand luggage, including laptop or handbag, is permitted per traveller, on Thomson Airways. Any weight of all hand luggage should not exceed 5kg. On some flights, the size and weight restrictions on hand baggage may be reduced. Please check your flight details before you travel.
Deemed as excess or overweight, if the weight or number of luggage pieces you carry surpass the permitted allowance, excess or overweight baggage will need to be purchased. So, prior to travelling please check the allowances to which your luggage is entitled, weighing your luggage so that you can remove any non-essential items or items that have breached the security terms. In addition, several items are restricted from being carried on board Thomson Airways.
Restricted items cannot be carried in your luggage or around your person when travelling on Thomson Airways flights. These items incorporate easily ignitable materials, guns, explosives, and categories of chemical and dangerous items also. Some electronic devices, such as those operated by lithium batteries, are not permitted in checked luggage or in checked in luggage.
It is essential to review and adhere to all of Thomson Airways’ baggage rules and regulations when travelling to prevent any issues and delays in your journey.
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Yes, you can check in online for a Thomson Airways flight. You can do so on the airline's website or through its mobile app. Online check-in typically opens 24 hours before departure.
In case of loss or damage to your baggage by Thomson Airways, you can file a claim by filling out a baggage claim form available on their website. You will need to provide details of the flight, the baggage tag numbers, and a description of the missing or damaged items. You should also include any relevant receipts or documents to support your claim. You can submit the form online or send it by post to the Thomson Airways Customer Relations team.
Thomson Airways typically closes check-in and boarding around 45-60 minutes before the scheduled departure time. However, this may vary depending on the airport and destination. It is always recommended to arrive at the airport well in advance of the departure time to allow for any unexpected delays or issues.
Yes, Thomson Airways is legally obliged to pay compensation for flight delays and cancellations under certain circumstances. These circumstances include: - Flights that are delayed by three hours or more - Flights that are cancelled less than 14 days before departure - Flights that are overbooked and passengers are denied boarding The amount of compensation that a passenger is entitled to varies depending on the length of the delay and the distance of the flight. Passengers may also be entitled to additional compensation for expenses such as meals and accommodation. Passengers should contact Thomson Airways directly to request compensation for a delayed or cancelled flight.
Yes, Thomson Airways provides additional services for passengers with disabilities. These services may include wheelchair assistance, pre-boarding assistance, special seating arrangements, and assistance with medical equipment. Passengers are advised to contact the airline in advance to notify them of any special requirements and to ensure that their needs can be accommodated.
Yes, Thomson Airways provides meals and drinks on board. Passengers can choose from a range of hot and cold meals, snacks, and beverages. Alcoholic drinks are also available for purchase on board.
Thomson Airways' ticket refund policy depends on the type of ticket purchased. Generally, non-refundable tickets will not be refunded unless there are exceptional circumstances such as a death or illness. However, some flexible tickets may be refunded at a cost. It is recommended to check the terms and conditions of the specific ticket before purchasing.
Thomson Airways offers various conditions for traveling with children and babies. For infants under two years of age who can sit on an adult's lap, they can travel for a fee, and it's recommended that customers book as soon as possible due to limited capacity. Thomson Airways passengers with children under 12 years of age are allowed to bring a collapsible stroller and a car seat on board. The stroller can be checked-in for free at the airport. Passengers traveling with babies are allowed to bring baby food and milk on board but may be asked to taste it at security. Thomson Airways offers a range of entertainment options for children, including dedicated kids channels on their in-flight entertainment system, free activity packs to keep them entertained, and face painting on long-haul flights. On flights where food is provided, Thomson Airways offers a children's menu with options like pasta, chicken nuggets, and hot dogs. If passengers have special dietary requirements, they can request for special meals at least 48 hours before the flight.
