Thai Smile
IATA
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Baggage Rules of Thai Smile Airline
When packing for your trip, it's important to know the baggage rules of the airline you'll be using. Here are the baggage rules of Thai Smile Airline:
Luggage
The checked baggage allowance depends on the passenger's fare class. Passengers in Economy Class are allowed up to 20kg of checked baggage, while passengers in Business Class are allowed up to 30kg. Infants not occupying a seat are allowed up to 10kg of checked baggage. Any excess baggage will incur a fee.
Hand Baggage
Passengers are allowed one piece of hand baggage weighing no more than 7kg with dimensions within 56cm x 36cm x 23cm. In addition to this, passengers may carry onboard one personal item such as a handbag, briefcase, or laptop bag.
Excess or Overweight Baggage
As mentioned earlier, any excess baggage will incur a fee. In addition, any baggage weighing more than the allowed limit will also incur a fee. Passengers can purchase additional baggage allowance prior to their flight or at the airport.
Items Prohibited for Carriage
Thai Smile Airline does not allow several items on board, including explosives, compressed gases, flammable liquids and solids, radioactive materials, corrosive substances, and more. Passengers are advised to check the list of prohibited items on the airline's website or contact the airline prior to their flight.
Yes, it is possible to check in online for Thai Smile airline flights. You can do so by visiting the airline's website or using their mobile app. Online check-in typically opens 24 hours before departure and closes 1 hour before departure. During the online check-in process, you will be able to choose your seat and receive your boarding pass.
In case of loss or damage to your baggage by Thai Smile, you can make a claim by contacting Thai Smile's Baggage Service Center at the airport or by calling their Customer Contact Center at +66 2 118 8888. You will need to provide your flight details and baggage tag number, as well as a detailed description of the lost or damaged items. You may be asked to provide supporting documents such as receipts or invoices to substantiate your claim. The airline will investigate your claim and provide compensation if it is deemed valid.
Thai Smile Airlines closes check-in counters and boarding gates 30 minutes before departure time. It is advisable to arrive at the airport at least 2 hours before the scheduled departure time to allow ample time for security checks, baggage drop-off, and other necessary procedures.
Yes, Thai Smile does pay compensation for flight delays and cancellations in certain circumstances, such as if the delay or cancellation was within the airline's control and not due to extraordinary circumstances. Customers should contact the airline to inquire about their specific situation and the compensation they may be eligible for.
Yes, Thai Smile provides additional services for passengers with disabilities. They have special assistance for passengers who need personal or medical assistance. Passengers can request for a wheelchair or assistance to board the flight, and they can also get assistance with baggage handling. Thai Smile also provides special meals for passengers with specific dietary requirements. It is recommended that passengers with disabilities inform the airline in advance so that they can arrange for the necessary assistance.
Yes, Thai Smile provides meals and drinks on board. Passengers on international flights are served meals and drinks according to their booking class, while domestic flights offer complimentary snacks and drinks. Alcoholic beverages are available for purchase only on international flights.
Yes, Thai Smile airline tickets are refundable. However, the refund policy and fees may vary depending on the fare class and terms and conditions of the ticket purchased. It is recommended to check with the airline or booking agent for specific refund policies.
Thai Smile allows infants and children to travel with their parents or guardians. However, infants must be at least seven days old to travel. An adult should accompany children under the age of twelve. Furthermore, Thai Smile provides special assistance to families traveling with infants and children, such as strollers, diaper-changing facilities, and bassinets. Thai Smile offers children's meals on board if the passengers notify the airline at least 24 hours before departure. In-flight entertainment such as children's movies, games, and comics are also available. Parents or guardians need to ensure they have the necessary items to keep the children entertained, such as toys, books, or electronic devices.
Thai Smile airline was founded in 2012 as a subsidiary of Thai Airways International. The airline provides a domestic and regional flight network across Thailand, Asia, and India. One of the advantages of Thai Smile is that it offers affordable prices for an average traveler. However, some people have complained that their prices can be higher than other low-cost airlines. The airline's crew is friendly, and their service is efficient. One disadvantage is that their fleet is smaller than their competitors’, so they may have fewer flights or fewer destination options. Overall, Thai Smile is a great choice for an affordable, no-frills flight option in the region.
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