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Sriwijaya Air baggage rules

Baggage Rules of Sriwijaya Air Airline

Sriwijaya Air, an Indonesian domestic airline, has specific baggage rules that passengers must adhere to. The rules cover luggage, hand baggage, excess or overweight baggage, and items prohibited for carriage.

Luggage

Each passenger is allowed a maximum of 20kg of checked baggage, and any luggage that exceeds this limit will be charged an additional fee. Moreover, no single piece of checked baggage should exceed 32kg or the maximum allowed size, i.e. 158cm for sum of its length, width, and height.

Hand baggage

The airline allows passengers to carry one item of hand baggage on board that should not surpass 7kg in weight or 115cm in size. If the baggage is too big or too heavy, it will be transferred to the cabin as a checked-in item, with applicable fees.

Excess or overweight baggage

Passengers are informed by Sriwijaya Air that if their luggage exceeds the maximum weight limit allowed, the extra weight will be charged based on their flight routes. For the purpose of luggage being overweight or excess, the charge depends on both the flight destination and booking class of the passenger. Therefore, it is recommended that passengers contact the airline to learn about the appropriate fees for extra weight.

Items prohibited for carriage

Sriwijaya Air has a list of prohibited items that passengers must not bring on board. The list comprises explosives, flammable substances, poisonous or noxious substances, magnetic materials or devices, compressed gases, oxidizing materials or organic peroxides, and any other items that the airline considers unsafe. It is vital that passengers adhere to these rules and regulations of Sriwijaya Air to ensure a safe and smooth travel experience.

Sales and special offers on tickets from Sriwijaya Air

Sriwijaya Air launches sales and special offers on their tickets very often. We are keeping a sharp eye on such events to make sure you can always save on their tickets. Keep in mind that those offers usually have a limited timeframe and by the time of search may already be sold.

We couldn't find any special offers for flights by Sriwijaya Air

Frequently asked questions about the airline

Answers to questions about the airline that travelers are most interested in

Can I check in online for an Sriwijaya Air flight?

Yes, you can check-in online for Sriwijaya Air flights. You can do it by visiting the Sriwijaya Air website or mobile app and clicking on the "online check-in" option. Online check-in usually opens 24 hours before departure and closes 4 hours before departure for domestic flights and 2 hours before departure for international flights. You will need to provide your booking code and passenger details to complete the check-in process.

Where can I apply in case of loss or damage to my baggage by Sriwijaya Air?

If you experience loss or damage to your baggage by Sriwijaya Air, you can file a report with their baggage service office at the airport. Alternatively, you can contact their customer service through email or phone to report the lost or damaged baggage and follow their instructions for further assistance. It's recommended that you report the issue as soon as you realize it to increase the chances of recovering your baggage and receiving compensation for any damage.

How long before departure does Sriwijaya Air close check-in and boarding?

Sriwijaya Air typically closes check-in and boarding 45 minutes before departure time.

Does Sriwijaya Air pay compensation for flight delays and cancellations?

Yes, Sriwijaya Air may provide compensation for flight delays and cancellations depending on the circumstances of the delay or cancellation, length of delay, and other factors. If the delay or cancellation is within the airline's control, such as mechanical issues or crew availability, then they may offer compensation in the form of vouchers, refunds, or rebookings on other flights. However, if the delay or cancellation is due to factors outside of the airline's control, such as weather or air traffic control, then they may not provide compensation. It is best to check the airline's specific policies and contact their customer service for more information.

Does Sriwijaya Air provide additional services for passengers with disabilities?

Yes, Sriwijaya Air provides additional services for passengers with disabilities. Passengers with disabilities can request for special assistance during check-in, boarding, and disembarkation. The airline also provides wheelchair assistance and other necessary aid to passengers with disabilities. Passengers can make special assistance requests at the time of booking or by contacting the airline at least 24 hours before the flight.

Does Sriwijaya Air provide meals and drinks on board?

Yes, Sriwijaya Air provides meals and drinks on board depending on the duration of the flight and the type of class purchased. Alcoholic drinks are also available for purchase on board for passengers who are 18 years or older.

Are Sriwijaya Air airline tickets refundable?

According to Sriwijaya Air's website, tickets are refundable based on the type of ticket purchased. Some tickets may be non-refundable, while others may be partially refundable with fees. It is recommended to check the terms and conditions of your specific ticket and contact Sriwijaya Air's customer service for assistance with refunds.

What conditions does Sriwijaya Air set for traveling with children and babies?

Sriwijaya Air allows children under the age of 2 to travel for free as long as they sit on their parent's lap. However, parents can also purchase a seat for their child at a discounted price. For children between 2 and 12 years old, they are required to occupy a separate seat and pay the applicable fare. Sriwijaya Air does not provide children's food on board, but parents can bring their own food or purchase food on board. As for entertainment, Sriwijaya Air provides in-flight magazines and some flights may have individual seat-back screens with various movies and TV shows to choose from. Parents traveling with babies are allowed to bring a reasonable amount of baby food, formula, and diapers in their carry-on baggage. It is also recommended for parents to prepare for the flight by bringing toys, games, and books to keep their children entertained.