Scoot
IATA
TRHelping travelers to find the best flight offers
Scoot airlines, founded in 2011, is a Singapore-based low-cost carrier offering medium and long-haul flights. Its unique selling proposition is its affordable pricing policy, making it an attractive option for budget-conscious travelers. The airline operates a fleet of modern aircraft, featuring economy and business class seating options. However, the airline's pricing model does come with some disadvantages, such as limited in-flight services and high fees for add-ons. Overall, Scoot provides an affordable alternative for travelers looking for cheap flights, without sacrificing comfort and safety.
Baggage rules of Scoot airline
Scoot airline has specific baggage rules that passengers must adhere to ensure a smooth trip. The airline has guidelines for luggage, hand baggage, excess or overweight baggage, and items prohibited for carriage. Below are the rules for each category:
Luggage
The airline allows passengers to check-in up to two pieces of luggage. The total weight of both bags must not exceed 40 kg. The maximum dimensions for each bag are 319 cm (length + width + height). Baggage that exceeds these dimensions or weight limits will incur extra charges.
Hand baggage
Passengers are allowed to bring one standard cabin bag onboard. The maximum size for the bag is 54 cm x 38 cm x 23 cm. Passengers can also bring a small personal item onboard, such as a laptop bag or handbag. The total combined weight of both items must not exceed 10 kg.
Excess or overweight baggage
If a passenger's baggage exceeds the weight or dimension limit, they can pay for the extra weight or dimensions at the airport check-in counter. The airline charges a separate fee for excess weight and excess dimensions. It is advisable to pay for excess baggage in advance to avoid higher fees at the airport.
Items prohibited for carriage
Scoot airline has a list of items that are not allowed onboard. Passengers are prohibited from carrying dangerous goods, fireworks, compressed gases, and other hazardous materials. The list of prohibited items is available on the airline's website. Passengers are advised to check the list before packing to avoid any inconveniences at the airport.
In summary, passengers traveling with Scoot airline must adhere to the baggage rules outlined above to avoid extra charges or inconvenience at the airport. Passengers can also visit the airline's website for additional information on the baggage policy.
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Yes, you can check in online for a Scoot airline flight. You can do it through the Scoot website or mobile app. Online check-in usually opens 72 hours before departure and closes two hours before departure for flights to and from Australia, and one hour before departure for all other destinations. During online check-in, you can choose your seat, purchase additional baggage, and print your boarding pass or receive it electronically.
In case of loss or damage to your baggage by Scoot, you can apply for compensation by contacting their Baggage Services at the airport or submitting a claim using their online form on the Scoot website. You will need to provide documentation such as your boarding pass, baggage tags, and a written description of the damage or loss. It is recommended that you report the incident immediately and keep all receipts and documentation related to the claim.
Scoot usually closes check-in and boarding 45 minutes before departure.
Yes, Scoot offers compensation for flight delays and cancellations in accordance with the regulations set by the respective country's aviation authorities. The amount of compensation may vary depending on the specific circumstances of the delay or cancellation. Customers should check with Scoot's customer service or refer to the airline's terms and conditions for more information on compensation.
Yes, Scoot provides additional services for passengers with disabilities. They offer assistance for boarding, transferring, and disembarking from the aircraft, as well as help with mobility equipment. Passengers are advised to contact Scoot's call centre at least 48 hours before their flight to request for assistance and inform them of any specific needs they may have.
Scoot offers a variety of snacks and drinks for purchase on board, but meals are not included in the ticket price. Alcoholic beverages are also available for purchase, but consumption is subject to certain restrictions and policies. Passengers should refer to the airline's website or contact customer service for more information on available food and beverage options during their flight.
Scoot airline ticket terms and conditions vary depending on the fare type, so the refundability of tickets may differ. However, generally speaking, most Scoot airline tickets are non-refundable except for certain cases where they may allow refunds on a case-by-case basis, such as illness or bereavement. It is recommended to check the specific fare rules and terms and conditions when booking a ticket with Scoot airline to fully understand the refund policy.
Scoot requires that children between the ages of 5 and 11 travel with an adult who is at least 18 years old. Children between the ages of 12 and 18 can travel alone, but are required to have a signed parental consent form. Infants under the age of 2 are required to travel on the lap of an adult, or in a special infant safety seat that can be rented for an additional fee. Scoot offers a children's meal option for children between the ages of 2 and 12, which can be selected when booking a flight. In-flight entertainment options include movies, TV shows, music, and games, which are available on personal devices or on the seatback screens on certain aircraft. However, Scoot does not offer dedicated children's entertainment on board.
