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Philippine Airlines
Philippine Airlines (PAL) is the flag carrier of the Philippines, founded in 1941. As a full-service airline, PAL offers numerous advantages, such as free checked baggage allowance, in-flight meals and entertainment, and a loyalty program. However, it also has its disadvantages, including occasional delays and cancellations. In terms of pricing policy, PAL is generally affordable for an average traveler, with the added benefit of promotions and discounts offered throughout the year. Overall, PAL serves as a reliable option for those traveling to and from the Philippines.
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Philippine Airlines baggage rules
Baggage Rules of Philippine Airlines
If you are planning to fly with Philippine Airlines, it is important to be familiar with the airline's baggage rules to avoid any inconveniences during your trip. Here is an overview of the baggage rules of Philippine Airlines:
Luggage
The checked luggage allowance for Philippine Airlines depends on your flight route and class of travel. For domestic flights, passengers in Economy Class are allowed to bring one piece of luggage that weighs a maximum of 20kg. Business Class passengers are allowed to bring two pieces of luggage weighing a maximum of 30kg each. For international flights, Economy Class passengers are allowed to bring one piece of luggage weighing a maximum of 30kg, while Business Class passengers are allowed two pieces of luggage weighing a maximum of 30kg each. It is worth noting that Philippine Airlines imposes excess baggage charges for bags that are above the allowed weight limits.
Hand Baggage
Passengers are allowed to bring one piece of cabin baggage that weighs a maximum of 7kg on-board Philippine Airlines flights. Additionally, passengers are also allowed to bring a personal item, such as a handbag or laptop bag, as long as it fits under the seat in front of them. It is important to note that the total dimensions of the cabin baggage should not exceed 115cm (56cm x 36cm x 23cm).
Excess or Overweight Baggage
Passengers who bring baggage that exceeds the allowed weight limit will be charged an excess baggage fee. The excess baggage charge rate is determined by the route and is calculated per kilogram. Passengers should also note that Philippine Airlines will not accept any single item of baggage weighing more than 32kg.
Items Prohibited for Carriage
Philippine Airlines prohibits certain items from being carried on-board their flights. These include firearms, explosives, flammable materials, and other dangerous items. Additionally, passengers are not allowed to bring liquids, aerosols and gels exceeding 100 ml in their carry-on luggage. Passengers are advised to check the Philippine Airlines website for a full list of prohibited items.
By adhering to these rules, you can ensure that your journey with Philippine Airlines is smooth and comfortable.
Frequently asked questions about the airline
If you experienced loss or damage to your baggage with Philippine Airlines, you should file a report at the Philippine Airlines Baggage Claim Counter at your arrival airport within 24 hours of your flight. You will need to present your boarding pass and baggage claim tag as proof of ownership. Philippine Airlines will investigate the matter and offer compensation if the damage or loss is proven to be their responsibility. You can also contact their customer service hotline at (02) 8855 – 8888 or email them at customerfeedback@philippineairlines.com for further assistance.
Philippine Airlines generally closes check-in and boarding 45 minutes before departure time for domestic flights and 60 minutes before departure time for international flights. It is recommended for passengers to arrive at the airport at least 2 hours before domestic flights and 3 hours before international flights to allow enough time for check-in, security checks, and immigration procedures.
Yes, passengers traveling with Philippine Airlines can check in online. This can be done on the Philippine Airlines website or through the PAL mobile app. Online check-in opens 24 hours before the scheduled departure time and closes one hour before the flight's scheduled departure time. During online check-in, passengers can select their seats, print their boarding passes or receive a mobile boarding pass, and even choose to check their baggage in advance.
Yes, Philippine Airlines may provide compensation for flight delays and cancellations, depending on the circumstances of the disruption and the airline's own policies. Passengers should check the airline's terms and conditions, including their contract of carriage and passenger rights, for more information on what compensation may be available. In some cases, passengers may be entitled to financial compensation, accommodation, meals, or other forms of assistance. However, the specific amount or type of compensation may vary based on the specific situation and the airline's own policies.
Yes, Philippine Airlines provides additional services for passengers with disabilities. These services include wheelchair assistance, special meals, and pre-boarding assistance. Passengers with disabilities are advised to inform the airline of their needs at least 48 hours before their flight. The airline also provides trained personnel to attend to passengers with disabilities during the flight.
Yes, Philippine Airlines provides meals and drinks on board, depending on the duration of the flight and the class of service. Passengers can enjoy complimentary meals, snacks, and beverages, including alcoholic drinks, on international flights. However, on domestic flights, only bottled water and a small snack are served on short-haul flights, while full meals are provided on longer flights.
Yes, Philippine Airlines airline tickets are refundable, but the amount of refund depends on the type of ticket and the fare rules. Some tickets may be non-refundable, while others may have a penalty fee for cancellation. It is important to check the fare rules before purchasing a ticket to understand the refund policy.
Philippine Airlines has set the following conditions for traveling with children and babies: 1. Infants are defined as under 2 years old and must be accompanied by an adult during the entire flight. 2. Children aged 2-11 years old must also be accompanied by an adult during the entire flight. 3. It is required to purchase a separate ticket for children occupying a seat. 4. Children up to 7 days old are not allowed to travel on Philippine Airlines flights. 5. Children between 8 and 28 days old can only travel with a medical clearance certificate from a doctor. Yes, Philippine Airlines provides children’s food and entertainment on board. For younger children, the airline provides baby food, milk, and juice. For older children, the airline offers a variety of kid-friendly meals, including vegetarian options. The entertainment options include movies, TV shows, games, music, and more. There is also a special children’s channel available on the in-flight entertainment system.