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Portugal, Lisbon, Lisbon Airport, Hi Fly Hangar, 1700-008
Hi Fly Ltd was founded in 2005 and operates as a Portuguese ACMI, wet-lease and charter specialist. Strengths include a flexible widebody fleet, long-haul operational experience and the ability to configure premium or VIP cabins for ad‑hoc missions. Weaknesses are an absence of a scheduled network, variable punctuality tied to contracted work, and older aircraft that can be less fuel‑efficient; pricing is contract-dependent and can be higher for bespoke charters. It is not a low‑cost carrier and has no Skytrax rating.
Hi Fly Ltd (IATA: 5M) mainly operates charter and wet‑lease flights, so pet rules are shaped by the airline or tour operator that issued your ticket, plus the laws at departure and destination. In practice, this means there isn’t a single, public “Hi Fly pet policy” that applies to every 5M‑operated flight. What doesn’t change is the process: always obtain written pre‑approval, have your documents ready, and make sure the booking shows the correct pet service request. Think of this guide as your roadmap to the common standards used across charters, and the questions to confirm with your booking source.
Cabin or hold: how acceptance works
For many charters, small cats and dogs may travel in the cabin if the contracting airline permits it. You’ll need to request space in advance (capacity is limited), and your pet must remain fully inside a closed, ventilated carrier that fits under the seat in front of you. Seats with airbags, bulkheads, and exit rows are typically off‑limits, and some routes or countries simply do not allow in‑cabin pets. To avoid surprises, ask your ticketing airline or organizer to add the correct remark (often “PETC”) to your reservation and to confirm any seat restrictions in writing.
Larger pets usually travel in the temperature‑controlled, pressurized hold as “AVIH” (animal in hold) when permitted on the route and aircraft. An IATA‑compliant kennel is mandatory, the animal must be fit to fly, and sedation is discouraged or refused for safety. Expect seasonal heat/cold embargoes, minimum connection times, and earlier check‑in so ground teams can load your pet last‑on/first‑off. On arrival, collection is often at the oversized or special baggage area, and in some countries a border veterinarian will inspect documents before release.
Carriers and weight: getting the fit right
For the cabin, use a leak‑proof, well‑ventilated carrier with a secure closure; soft‑sided models are often allowed as they compress under the seat. Your pet must be able to stand, turn, and lie down comfortably, and no part of the animal may protrude. The carrier must fit entirely under the seat in front; exact dimensions and any combined weight limit are set by the contracting airline—confirm these on your booking. As a planning reference only, many operators cap the cabin pet plus carrier at around 8 kg (17 lb) and under‑seat carriers around 45 × 35 × 20 cm, but your written confirmation prevails.
For the hold, choose a rigid, IATA‑compliant kennel with metal bolts, ventilation on at least three sides (four for international), absorbent bedding, and empty but accessible water dishes. Size it using the IATA formula so your pet can stand without ears touching the roof, turn, and lie naturally:
Length ≈ nose‑to‑tail base + half the foreleg length
Width ≈ shoulder width × 2
Height ≈ top of head or ear tip (whichever is higher)
Very large or heavy animals may exceed airport ground‑handling limits or cargo door geometry; those cases are routed as air cargo under an airway bill via a specialist shipper.
Documents, vaccinations, and destination rules
Within the EU (and many associated routes), the Pet Travel Scheme typically requires an ISO‑compatible microchip, a valid rabies vaccination, and either an EU pet passport or an EU animal health certificate. First rabies shots generally need a 21‑day wait before travel, and some destinations (for example, Finland, Ireland, Malta, Norway) require a time‑specific tapeworm treatment for dogs. You’ll also need proof that the movement is non‑commercial (usually up to five pets) and that your animal is healthy on the day of travel.
For travel to other regions, expect a recent veterinary health certificate, import permits, and—in some cases—rabies antibody titers and quarantine reservations. The United Kingdom does not allow pets to arrive in the passenger cabin on commercial flights; they must enter via approved routes and handlers, usually as manifest cargo. Australia, New Zealand, and Iceland have strict biosecurity rules and lengthy lead times for permits. The United States and several other countries apply additional rules to dogs arriving from high‑risk rabies countries—check the latest government guidance well before booking.
Fees, limits, and species restrictions
Fees for pets in cabin or in hold are set by the airline or tour operator that sold your ticket and are typically charged per flight segment. Cargo moves are priced by chargeable weight and size and may involve handling, brokerage, and inspection fees on arrival. Because Hi Fly operates under different client policies, ask in advance how fees will be collected, what refund rules apply if your pet is refused, and whether irregular operations could affect your pet’s routing.
Most charters allow only cats and dogs in the cabin. Birds, rabbits, and small mammals may be accepted only in the hold or as cargo, and reptiles, amphibians, insects, and wild or exotic species are commonly restricted to cargo with specialist packaging, if allowed at all. Many operators impose extra rules or seasonal embargoes for brachycephalic (snub‑nosed) breeds due to breathing risk, and for very young, elderly, pregnant, or recently ill animals. Certified assistance dogs are generally carried in the cabin at no charge under applicable law, but emotional‑support animals are usually treated as pets—secure pre‑clearance and carry training and vaccination documents.
Smart prep before you fly
A calm, crate‑trained pet travels better—and is more likely to be accepted without issue. Start kennel training weeks ahead, feed lightly before departure, and skip sedation unless your own vet and the contracting airline explicitly agree (most advise against it). Label the carrier with “Live Animals,” your name and contacts, and attach a small bag of food with clear feeding/watering instructions. Plan extra time at check‑in and security; you’ll briefly remove your pet from the carrier for screening, so use a snug harness and leash.
Quick checklist to confirm with your ticketing airline or charter organizer:
Is in‑cabin pet travel allowed on my specific flight and seat? If not, is AVIH or cargo available?
Exact carrier dimensions, combined weight limits, and breed restrictions for this route
Required documents and lead times for my origin/destination (vaccines, permits, treatments)
Fees, where they’re paid, and what happens during delays or rebooking
The booking must show the correct remark (e.g., PETC/AVIH) and written approval
In short, pre‑approval is mandatory, documents must match destination law, and your carrier should be safe, comfortable, and correctly sized. With those pieces in place, you and your companion can board a Hi Fly‑operated flight confident and prepared.
Flying With Children on Hi Fly
How Hi Fly’s rules work
Hi Fly (IATA: 5M) operates charter and wet‑lease flights on behalf of other airlines and organizations, so the child and infant policy that applies to your trip is the one set by the airline that sold your ticket. Your itinerary will usually say “operated by Hi Fly,” while the marketing airline’s name appears on the ticket and in the fare rules. Ground staff and cabin crew follow those rules, together with universal safety requirements that apply on any aircraft. Use the guidance below to understand what typically happens on family trips worldwide, then match it to the rules on your booking. Always check the specific allowances shown on your confirmation or with the ticketing airline before you pack.
Age categories explained
Most airlines define an infant as a child under two years old on the date of travel, a child as aged two through eleven, and an adult as twelve and above. Some contracts and charter flights adjust those cut‑offs, so do confirm what your fare uses. If your infant turns two during your journey, some airlines require a seat (and fare difference) for the remaining sectors, while others honor the original classification—clarify this early to avoid surprises. Bring proof of age, as staff may request it at check‑in or boarding. For international trips, check any extra entry or consent requirements for minors traveling with one parent or guardians.
Seats and tickets for infants
You’ll usually choose between traveling with an infant on your lap or purchasing a separate seat to use with an approved child restraint. Most airlines allow one lap infant per adult, and due to the number of oxygen masks, there is often a cap on how many infants can be seated in the same row. Additional infants in the same party need their own seats and appropriate restraints. Lap‑infant charges are commonly a fixed fee or a percentage of the adult fare plus taxes, collected by the airline that issued your ticket. Exit rows are never permitted for lap infants or children in car seats, and crew may re‑seat families to meet safety rules.
Baggage and baby equipment
Children’s baggage depends on the fare brand you bought from the marketing airline, and charter arrangements can vary. Lap infants may have no checked bag or a small allowance, but almost all carriers permit a diaper bag in the cabin. Most airlines carry a compact folding stroller and one car seat free of charge in addition to checked baggage, though very large travel systems might need to be checked at the counter rather than at the gate. Gate‑check is common for lightweight strollers; collect them either at the aircraft door or the carousel depending on the airport. Pack essentials—nappies, wipes, spare clothes, medicine—into your hand luggage in case of delays or missed connections.
Hi Fly Loyalty Guide
How Hi Fly Operates
Hi Fly Ltd (IATA: 5M) is not a conventional scheduled airline; it’s a Portuguese specialist in wet-lease/ACMI and charter operations. You’ll usually encounter Hi Fly when your ticket is issued by another airline and the itinerary quietly notes “operated by Hi Fly.” Because of that model, there is no standalone Hi Fly frequent flyer program to join, and you won’t find tiers, cards, or mileage balances under a 5M brand. Instead, your loyalty earning and benefits flow from the airline whose code is on your ticket—the marketing carrier. Understanding that distinction lets you protect your miles and status even when the aircraft and crew belong to Hi Fly.
Membership tiers and how to qualify
Since Hi Fly runs no public program, there are no 5M tiers to qualify for. Any tiers you enjoy (Silver/Gold/Platinum, etc.) come from your chosen frequent flyer program with the marketing airline or its alliance family. When your boarding pass shows the other airline’s code with “operated by Hi Fly,” you can usually accrue qualifying miles and segments toward those tiers, but charter or irregular substitutions may post differently. Always check the earning chart for that marketing carrier and your fare class; some discounted or charter fares earn reduced or zero credit. If the flight is a pure ad‑hoc charter sold by a tour operator without a marketing carrier code, mileage credit and elite recognition are generally not available.
Earning miles and points
To earn on a Hi Fly–operated sector, attach your frequent flyer number for the airline that marketed and ticketed your flight, not for Hi Fly itself. Credit is determined by the marketing carrier’s rules—typically by booking class or price-based formulas—and the fact that Hi Fly flew the sector usually doesn’t matter if the fare is eligible. Keep your e-ticket receipt and boarding pass stubs until miles post, as back-end systems sometimes struggle with “operated by” records. If you booked through a tour company on a charter contract, accrual may be excluded; in that case, consider crediting spending to a co-branded credit card or a transferable-points program to keep earning elsewhere. For non-flight accumulation, lean on the partners of your chosen program—hotels, car rentals, shopping portals, and dining networks—because 5M itself has no partner earn options. Being strategic about which program you credit to can also help, since different alliances reward the same fare class very differently.
Redeeming rewards
When it comes time to redeem, you won’t spend miles “with Hi Fly”; you’ll redeem through your frequent flyer program for flights marketed by its own airline and partners. If an award itinerary happens to be operated by Hi Fly on behalf of that airline, your redemption should still be honored, though upgrade instruments and seat selection may be limited on the day of travel. Mileage upgrades are often restricted on third-party operated flights, so manage expectations and verify eligibility before transferring points. Your program’s broader network—alliances like Star Alliance, oneworld, or SkyTeam—remains the key to finding saver awards, regardless of who operates the metal. And if award seats on your dates evaporate due to an equipment swap to Hi Fly, pivot to non-flight redemptions such as hotels, car rentals, or experiences offered by your program.
Inside Hi Fly’s Fleet
A quick look at the fleet today
Hi Fly Ltd (IATA: 5M) and its Maltese sister company run a nimble, all‑Airbus fleet built for ACMI/wet‑lease and charter work. Because aircraft rotate in and out of contracts and heavy checks, the exact line‑up can shift with the season. Through late 2024, you’ll typically see a low‑teens fleet centered on twin‑engine A330-200 and A330-300 jets, complemented by several long‑range A340-300s. This mix lets the airline cover everything from transatlantic rescues to pilgrimage peaks and government or sports charters without changing the service model. Most aircraft carry 9H‑ (Malta) or CS‑ (Portugal) registrations, enabling global deployment at short notice.
Where Hi Fly flies most: workhorse models
The backbone is the A330, prized for fuel efficiency, generous cargo volume, and forgiving runway performance. The -200 variant is the range specialist, ideal when a client needs longer sectors with solid payload, while the larger -300 adds seats for high‑demand routes at slightly shorter ranges. Cabins are intentionally modular, so Hi Fly can swing between two‑class layouts, high‑density all‑economy, or premium‑heavy charters with lie‑flat business seats. Economy almost always uses the comfortable 2‑4‑2 layout, and business is typically 2‑2‑2 with full‑service IFE and in‑seat power. When a mission requires extra range or specific operational margins, the four‑engine A340-300 steps in as a dependable niche tool.
Typical templates you might encounter: A330-200 with about 260–285 seats (often 18–24 lie‑flat business); A330-300 with roughly 300–330 seats (commonly 24–30 business); and A340-300 with about 260–280 seats in two classes. Exact numbers vary by contract, maintenance schedule, and mission type, and Hi Fly can reconfigure on relatively short lead times.
Youngest vs. oldest aircraft in service
Hi Fly generally acquires well‑maintained, mid‑life airframes from major carriers and refreshes the cabins to a neutral standard. The newest frames in regular use are later‑build A330-300s, which—even as pre‑owned—are roughly in the 8–12‑year range and fitted with updated interiors and avionics. The oldest aircraft are A340-300s that trace their first deliveries to the late 1990s or early 2000s, maintained carefully and refurbished inside before long contracts. From a passenger perspective, the aircraft’s age is less noticeable than the cabin spec, which the airline keeps consistent across tail numbers. If you’ve flown one Hi Fly A330, the next will feel reassuringly familiar.
Hi Fly (5M) Meal Service Guide
What you should know upfront
Hi Fly (5M) operates many flights on behalf of other airlines and tour operators, so onboard food and drink can vary more than on a traditional network carrier. The easiest way to predict your service is to check your booking for the line that says operated by Hi Fly or, conversely, operated for another airline and follow that airline’s meal policy. When Hi Fly runs a branded charter, the meal plan is set by the contracting client and the route profile, but trends are consistent across the network. Think of this guide as a practical overview of what is typical, plus how to secure the right meal for your needs. With a little preparation, you can board confident about what will be served and how to request alternatives.
What to expect by route and cabin
On short‑haul sectors, roughly up to three hours, you’ll usually see complimentary water or juice and a light snack, or an buy‑on‑board selection if the client program chooses that model. Medium‑haul flights of three to six hours tend to include a hot meal tray in Economy, with a simple salad, bread roll, and a sweet finish such as a mousse or cake. Overnight or very early departures may swap the main tray for a lighter cold service and then a breakfast box before landing. For long‑haul trips beyond six hours, expect two services: a main meal after take‑off and a second, lighter service before arrival, with additional water runs and hot drinks in between. On some charters, a mid‑flight snack basket or noodle cup may be available on request.
In Business Class, service is typically elevated when specified by the contracting airline, with a pre‑meal drink, table linens, and a choice of two or three mains. Courses are paced more leisurely on long sectors, often starting with a salad or appetizer, followed by the main and a plated dessert or cheese. Red‑eye flights may prioritize rest with a quicker supper and a fuller breakfast, while daytime flights can include an “anytime” snack list between services. Seat and galley layouts differ by aircraft, so presentation can range from contemporary casserole setups to restaurant‑style plating. If Hi Fly is operating under another airline’s brand, the crew follows that airline’s service script and product standards.
Quality and variety
Catering is sourced from established airport kitchens at each departure point, so flavors often nod to the region while keeping a broad international, Mediterranean‑European baseline. In Economy, mains typically cover crowd‑pleasers such as chicken with rice, a pasta dish, or a regional option, with vegetarian choices appearing regularly. Hot beverages, still and sparkling water, and familiar soft drinks are standard, with juices at breakfast and after the main service. Business Class generally sees upgraded ingredients and a more curated wine selection, though exact labels vary by station and client airline. Hi Fly has also trialed reduced single‑use plastics, so you may notice eco‑friendly cups, wooden cutlery, or compostable containers depending on the route and caterer.
Hi Fly In‑Flight Entertainment Guide
What you can watch and play
As an ACMI and charter specialist, Hi Fly Ltd (IATA: 5M) adapts its in‑flight entertainment to the aircraft and the airline that has contracted the flight. On most long‑haul missions you’ll find on‑demand libraries of recent Hollywood and international films, popular TV box sets, documentaries, and a dedicated kids’ corner. Music channels, curated playlists, and sometimes podcasts or audiobooks are common, alongside the ever‑popular moving map and flight information pages. Many aircraft also include casual games—think puzzles and classics—available directly on the seatback system. Because configurations vary, the exact mix and volume of titles can differ, but quality is typically high with multilingual audio and subtitle options.
How you access it onboard
The most common way is via personal seatback screens with touch control and often a handheld remote; simply browse and press play. Some aircraft, particularly those used on shorter charters, may rely on overhead monitors for shared programming. Hi Fly also supports streaming to personal devices on selected flights through an onboard portal; connect to the cabin’s Wi‑Fi network and follow the seat‑pocket instructions—no internet required for this local service. Headphone jacks are usually 3.5 mm; if you use phones without that port, bring an adapter, and consider your own headset for better audio. USB or AC power is available on many seats but not guaranteed, so boarding with fully charged devices remains wise.
Cabin differences you might notice
When a business or premium cabin is offered, expect larger, higher‑resolution screens, a broader selection of content, and better headsets—sometimes with noise‑cancelling—plus extra charging options. Economy cabins typically feature smaller screens and the same core library, though on some aircraft you may see shared overhead programming instead of individual displays. On flights using wireless streaming, premium cabins may enjoy priority support or loaner accessories at the crew’s discretion, while families in economy benefit from child‑friendly profiles where available. Because Hi Fly operates different aircraft for different clients, specific amenities can vary by tail number and route; crew can confirm what’s fitted on your flight once onboard.
Wi‑Fi and live connectivity
Inflight Wi‑Fi is offered on a limited, contract‑dependent basis and is not yet standard across the 5M operation. Where installed and activated, you’ll join a portal to purchase time‑ or data‑based packages, typically suitable for messaging and light browsing. Streaming and large downloads are usually restricted, and coverage can fluctuate over oceans and high latitudes. Note that wireless entertainment portals for movies and TV can function without internet; they’re separate from paid connectivity. If staying online matters, check your pre‑flight email from the ticketing airline or tour operator for the latest status and pricing.
Strollers, bassinets, and car seats
Bulkhead bassinets are often available on long‑haul aircraft, but numbers are limited and weight/length limits apply; request one as early as possible with the ticketing airline and reconfirm at check‑in. Aircraft or schedule changes can affect bassinet positions, so have a back‑up seating plan for sleep. Car seats must fit the aircraft seat and display an aviation approval label; placement is typically at a window to avoid blocking egress, and never in an exit row. Rear‑facing seats may be accepted when space allows, while booster cushions without an integrated harness are generally not approved for taxi, takeoff, and landing. If you’re traveling without a car seat, crew will brief you on the approved restraint for lap infants and when it must be used.
Meals, entertainment, and boarding
If the marketing airline offers baby or child meals, pre‑order them at least 24–48 hours before departure; quantities are limited and not all charters cater special meals. You can bring formula, sterilized water, and baby food; security typically allows reasonable amounts over 100 ml subject to extra screening—present them separately. Cabin crew can help warm bottles and pouches when safe, but cannot provide sterile preparation or heat items during turbulence. In‑flight entertainment, power outlets, and amenity kits vary by aircraft and contract, so bring a charged device, child‑friendly headphones, and offline content as a reliable back‑up. Family pre‑boarding is common; if it isn’t announced at the gate, ask discreetly, as staff often accommodate families when possible.
Practical prep for a smoother trip
A small amount of planning turns a Hi Fly‑operated journey into a manageable routine, even when rules differ by marketing airline. Aim for seats near a bulkhead if you want a bassinet, or a window pair if using a car seat, and split adults across rows if you’re traveling with more than one infant to meet oxygen‑mask limits. Help little ears during climb and descent by nursing, offering a bottle, or using a straw cup and chewing snacks for older kids. Keep medications in original packaging in your cabin bag, and carry a lightweight baby carrier to keep your hands free during boarding. For cross‑border trips, pack birth certificates and any consent letters needed for single‑parent or guardian travel.
Confirm which airline issued your ticket and read its child/infant policy end‑to‑end.
Request bassinets or special meals early, then reconfirm 24 hours before departure.
Verify baggage and free baby equipment allowances before you arrive at the airport.
Prepare a compact “quick‑access” pouch for takeoff/landing needs and potential delays.
Build in extra time at check‑in and security; family lanes are available at many airports.
With expectations aligned and essentials organized, you’ll be ready for a calm, child‑friendly experience on your 5M‑operated flight.
Benefits and airport perks
Elite benefits on a Hi Fly–operated flight are generally governed by the marketing airline’s policies, not by 5M. Lounge access typically hinges on your status level or cabin class with the marketing carrier or its alliance rules; carry your digital card and itinerary because ground staff may need extra verification. Priority check-in, boarding, and seat selection often work as expected, but certain systems (e.g., advance seat maps or same-day changes) can be constrained when a third party operates the flight. Baggage allowance follows your ticket’s fare rules or the charter contract rather than any separate Hi Fly policy, so watch for differences from your usual airline. In irregular operations, reaccommodation and compensation are handled by the airline that sold your ticket, which is where your status can still make a meaningful difference.
Tips to maximize value
Because Hi Fly doesn’t run its own program, your goal is to make the most of the marketing carrier’s ecosystem while safeguarding your credits. A little preparation goes a long way: confirm earning before you fly, document everything, and know which alliance rules apply to you. If you suspect your benefits will be limited on the day, plan alternate ways to access perks you value, especially lounges and seating. Below are practical steps that consistently help travelers lock in miles and reduce friction when their flight is “operated by Hi Fly.”
Add your frequent flyer number from the marketing carrier to the reservation and re-confirm it at check-in.
Verify earning for your exact fare class on the marketing carrier’s website; screenshot the page.
Keep boarding passes and e-tickets for 6 months and request retro-credit promptly if miles don’t post.
Choose the program that earns best for this fare, not just your default; consider alliance partners with superior accrual.
Don’t count on mileage upgrades; if an upgrade matters, book the cabin you need or use cash offers that the marketing carrier confirms pre‑departure.
Carry a backup lounge option (Priority Pass, bank card lounge network) in case alliance access isn’t recognized on the day.
Bring proof of elite status for lounge access and priority services; mobile apps can fail during irregular ops.
On chartered flights, check the tour operator’s baggage and seat policies in writing to avoid surprises.
What’s next: orders, upgrades, and retirements
Looking ahead, the strategy leans toward efficient twins and a gradual reduction of four‑engine types where missions allow. That keeps the A330 family at the core, while A340 frames are phased down or held for special roles that value range and payload flexibility. As of late 2024 there’s no large, public OEM order book—consistent with Hi Fly’s preference for high‑quality pre‑owned aircraft to stay agile. Cabin investments continue, from refreshed soft furnishings to incremental IFE and connectivity upgrades on long‑term assignments. Expect opportunistic additions of A330-200/-300 frames and measured interest in newer technology (like the A330neo) when economics and availability align.
Sustainability in the hangar and the cabin
Sustainability shows up in both fleet choices and daily operations. Favoring A330 twins reduces fuel burn versus legacy four‑engine jets, while crews apply eco‑flying techniques, single‑engine taxi, and minimized APU use to cut emissions. Where available and contracted, the airline can uplift SAF blends and uses optimized flight planning via electronic flight bags to save fuel. Hi Fly also made headlines trialing single‑use‑plastic‑free flights, replacing plastics with bamboo, paper, and compostable alternatives to shrink cabin waste. Even the headline‑grabbing A380 that once wore a “Save the Coral Reefs” livery served to push a broader conversation about oceans and responsible travel.
A few aircraft stories you’ll like
For a time, Hi Fly operated the world’s first second‑hand A380 on charter and rescue rotations—a striking sight and a symbol of the airline’s flexibility—before retiring it in 2020. The fleet frequently appears where it’s most needed: stepping in for airlines during unexpected groundings, flying major sports teams, or supporting Hajj and humanitarian operations, thanks to neutral branding and rapid reconfiguration. Another hallmark is the ability to tailor cabins—VIP, premium‑heavy, high‑density, or extra medical capability—on short notice, so the jet you board may look different from photos of the same type last month. For you as a traveler, the practical takeaway is simple: expect a clean, modern cabin with consistent service standards, with the A330 as the most likely ride and the A340 stepping in when the mission demands something extra.
Special meals and dietary needs
Special meals are usually available when requested in advance, aligning with IATA codes such as vegetarian lacto‑ovo (VLML), vegan (VGML), gluten‑intolerant (GFML), non‑lactose (NLML), diabetic (DBML), child (CHML), Hindu (HNML), Muslim/Halal (MOML), and kosher (KSML). Because Hi Fly works with multiple caterers, availability can differ by airport, and some items—especially KSML and strictly halal—require specific suppliers. To improve your chances, submit the request at least 48 hours before departure and aim for even earlier on weekends or holidays. Your confirmation will come from the ticketing airline or tour operator rather than directly from Hi Fly, and it should appear in your booking as a meal code. If your itinerary changes, re‑confirm the request, as special meals do not always carry over automatically.
If you manage a food allergy, it’s important to know that aircraft galleys and trolleys are shared environments, and absolute avoidance of trace allergens cannot be guaranteed. Crew can make reasonable efforts—like avoiding nut service nearby or making a PA reminder—but they cannot police other passengers’ personal food. Carry your prescribed medication and keep it accessible, and consider bringing sealed, dry snacks that meet security rules as a backup. For severe cases, notify the ticketing airline at booking and again at check‑in so the information appears on the manifest for the cabin crew. Avoid homemade items in security lines and stick to labeled products so agents can verify contents.
How to order or change your meal
Place special‑meal requests through the airline or tour operator that issued your ticket, providing your name, PNR, and the specific code you need. Most partners close requests between 24 and 48 hours prior, and some charter programs may set earlier cut‑offs, so do not wait. If your flight is “operated by Hi Fly for” another airline, use that airline’s app or call center, not Hi Fly directly, to add or modify meals. After any schedule change, re‑check the request in your booking and mention it again at check‑in so it prints on the boarding pass or appears in the system. Once onboard, introduce yourself to the crew; special meals are usually loaded with passenger names and are often served first.
Alcohol and beverages
Alcohol service depends on the route, the client airline’s policy, and local regulations, so it can range from complimentary beer and wine with meals to a full bar in premium cabins. Some short‑haul charters are soft‑drink only, while certain destinations or carriers may operate dry flights for cultural or legal reasons. Regardless of what is sold on board, it is generally prohibited to consume your own duty‑free alcohol during the flight, and crew may decline service to maintain safety. Expect age verification where required and mindful pacing on overnight flights to support rest. If alcohol matters to you, check your specific program’s inclusions in advance to avoid surprises.
Partnerships and brand tie‑ins
Hi Fly does not publicize a permanent celebrity‑chef partnership, and menus are typically created with local caterers at each station according to the charter brief. You may encounter branded touches when Hi Fly operates on behalf of another airline, in which case that airline’s culinary program takes precedence. The company is known for sustainability initiatives, including trials of single‑use‑plastic reductions that can influence packaging and serviceware. These touches don’t change the recipes themselves, but they do make the experience feel a little lighter and more modern. As always, specifics depend on the route and the contracting partner’s requirements.
Practical tips for your trip
Check your e‑ticket for the “operated by” line, because your meal will follow that operating carrier’s standards even if the marketing airline is different. When details are unclear, assume a simpler service on short flights and pack a small, dry snack that passes security. Request special meals early, keep your expectations flexible, and bring documentation if your diet is medically required. For overnights, consider eating in the airport if you prefer maximum sleep, then enjoy the lighter pre‑arrival service. Stay hydrated with water and non‑alcoholic drinks, and let the crew know about your special meal as you board so they can plan the service.
Content partners and curation
Hi Fly and its client airlines source programming through recognized content service partners, ensuring licensed movies, series, and music from major studios and regional distributors. Libraries are refreshed periodically—often monthly on longer contracts—with a balance of new releases, family picks, festival favorites, and destination‑themed titles. Language tracks and subtitles commonly include English and Portuguese among others, and content ratings help you choose confidently. On aircraft with older systems, resolution may be standard‑definition, while newer setups deliver crisp HD; the crew can point you to the best options.
Make the most of your time aboard
With a few small steps beforehand, you can enjoy the best of Hi Fly’s systems whatever aircraft you get. Because hardware and connectivity are tailored to each contract, a touch of redundancy pays off. Think of it as planning for both seatback screens and personal streaming. If in doubt, assume power and Wi‑Fi are not guaranteed and pack accordingly.
Check your booking and pre‑flight messages from the ticketing airline for notes like “operated by Hi Fly (5M)” and any Wi‑Fi/streaming instructions.
Bring wired headphones (3.5 mm) plus a USB‑C/Lightning adapter; a splitter helps if traveling with kids.
Pre‑download shows, playlists, e‑books, and offline maps; update any DRM‑based apps before leaving Wi‑Fi on the ground.
Fully charge devices and carry a small power bank; seat power varies by aircraft.
If connectivity is offered, buy a light messaging plan and disable auto‑updates and cloud backups to save data.
Explore the IFE early: set your language, subtitles, and create a watchlist so you’re not scrolling at bedtime.
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