Hi Fly baggage rules

Hi Fly Baggage Rules

Hi Fly is a Portuguese airline that operates worldwide with a focus on wet lease, charter and aircraft management services. As a passenger, it is important to know the rules regarding luggage and baggage when travelling with Hi Fly to avoid any inconvenience. This article outlines the main rules regarding luggage and baggage on Hi Fly flights.

Luggage

For checked luggage, the maximum weight per item allowed is 32 kg. Any items weighing more than this are subject to additional charges or may not be accepted for carriage. For business class passengers, 2 pieces of checked luggage weighing up to 32kg each are allowed. For economy class passengers, only one item of checked luggage weighing up to 23kg is allowed.

Hand Baggage

All passengers flying with Hi Fly are allowed to carry one item of hand baggage as well as a personal item, such as a small handbag or laptop bag. The maximum dimensions for the hand baggage are 55 x 40 x 20 cm and the weight must not exceed 10kg.

Excess or Overweight Baggage

Passengers exceeding the allowed checked luggage weight face additional charges for the excess. The excess charges vary depending on the destination and the weight of the baggage exceeding the limit. If you wish to carry more than the permitted hand baggage limit, the airline charges per kilo.

Items Prohibited for Carriage

It is important to know what items are not allowed to be carried on Hi Fly flights. The airline follows the EU regulations on dangerous goods, which include explosives, firearms, gases, flammable liquids, radioactive materials, poisons, and more. The list of prohibited items is extensive, and passengers must check with the airline to ensure their items are safe and legal for transportation. Any items found to be prohibited will be removed from the passenger's luggage and may be confiscated.

When travelling with Hi Fly, it is essential to be aware of these baggage rules to avoid any last-minute surprises or additional charges. Passengers must ensure their luggage does not exceed the weight restrictions imposed by the airline and that all prohibited items are left at home. With good planning and preparation, passengers can have a smooth journey with Hi Fly.

Sales and special offers on tickets from Hi Fly

Hi Fly launches sales and special offers on their tickets very often. We are keeping a sharp eye on such events to make sure you can always save on their tickets. Keep in mind that those offers usually have a limited timeframe and by the time of search may already be sold.

We couldn't find any special offers for flights by Hi Fly

Frequently asked questions about the airline

Answers to questions about the airline that travelers are most interested in

Can I check in online for an Hi Fly flight?

Yes, you can check in online for an Hi Fly airline flight. To do so, you can visit the Hi Fly website or use the Hi Fly app. Online check-in usually opens 24 hours before departure and closes around 2 hours before departure. Some airports may have different check-in deadlines, so it's important to check with your specific airport to confirm the check-in times.

Where can I apply in case of loss or damage to my baggage by Hi Fly?

In case of loss or damage to your baggage by Hi Fly, you can contact the airline's customer service department or fill out a baggage claim form. The contact information can be found on the Hi Fly website or on any documentation provided during your flight. It is important to provide as much detail as possible about the lost or damaged baggage, including flight numbers, baggage tags, and a description of the contents of the luggage. Hi Fly will then investigate the claim and work to resolve the issue with you.

How long before departure does Hi Fly close check-in and boarding?

Hi Fly generally closes check-in and boarding around 45 minutes to 1 hour before departure time. However, it is recommended to confirm the exact timing with the airline directly or through their website for your specific flight.

Does Hi Fly pay compensation for flight delays and cancellations?

Hi Fly, as an airline, is required to provide compensation for flight delays and cancellations according to European Union regulations. If your flight is delayed by more than three hours or cancelled, you may be entitled to compensation ranging from €250 to €600 depending on the distance of your flight and length of the delay. However, certain circumstances such as weather conditions or air traffic control issues may exempt airlines from providing compensation. It is recommended to contact Hi Fly customer service for specific information regarding your individual case.

Does Hi Fly provide additional services for passengers with disabilities?

Yes, Hi Fly provides additional services for passengers with disabilities. They offer special assistance for passengers with mobility, vision or hearing impairments, and other disabilities. These services include wheelchair assistance, specially designed seats, audio-video entertainment systems with closed captioning, and guide dogs. Passengers with disabilities are advised to inform the airline of their needs at the time of booking or at least 48 hours prior to departure to ensure that the necessary arrangements are made.

Does Hi Fly provide meals and drinks on board?

Yes, Hi Fly provides meals and drinks on board. The availability and type of meals and drinks may vary depending on the length and route of the flight. Hi Fly offers in-flight food and beverage services, including alcoholic drinks, subject to the airline's policies and regulations, as well as local laws and customs.

Are Hi Fly airline tickets refundable?

Hi Fly airline tickets may or may not be refundable depending on the fare rules and conditions of the ticket purchased. It is recommended to check the fare rules and conditions carefully before purchasing the ticket to understand any restrictions or fees associated with refunds or changes.

What conditions does Hi Fly set for traveling with children and babies?

Hi Fly allows children and babies to travel with their parents or guardians. However, they require infants under the age of two to be accompanied by an adult and to be seated on their lap during the flight. For children aged two and above, they can occupy a separate seat on the plane. Hi Fly can provide special meals for children upon request, but you must inform the airline in advance. They do not provide entertainment or toys for children on board, so parents should prepare their own entertainment options to keep their children occupied during the flight. Parents or guardians traveling with children may bring their own strollers, car seats, and other necessary equipment free of charge, provided that they comply with Hi Fly's baggage policies.