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Avianca Brazil

BR flag

Brazil, São Paulo, Avenida Washington Luis, 7059, 04627-006

Avianca Brazil is a popular airline that was founded in 2002. The airline has many advantages, including an extensive network of flights, a modern fleet, and great customer service. However, it also has some disadvantages, such as limited flight frequencies and some complaints about delays. In terms of pricing, Avianca Brazil is considered somewhat expensive, particularly for an average traveling person. However, the airline does offer discounts and promotions throughout the year, so it's always worth checking their website for the latest deals. Overall, if you're looking for a reliable and comfortable airline, Avianca Brazil is a great option to consider.

Avianca Brazil baggage rules

Avianca Brazil Baggage Rules

Avianca Brazil has different baggage policies depending on the travel class and the route. Below are the baggage rules for Avianca Brazil airline.


The maximum weight allowed for checked baggage in the Economy class is 23 kg, and 32 kg in the Business class. Passengers are allowed to check up to two pieces of luggage. For flights to/from the United States or Canada, additional fees will apply for the second piece of luggage. The maximum linear dimensions for checked luggage are 158 cm (length + width + height).

Hand Baggage

Passengers are allowed to bring one piece of hand baggage and one personal item on board. The maximum weight allowed for hand baggage is 10 kg, and its maximum dimensions are 55 cm x 35 cm x 25 cm. The personal item should fit under the seat in front of the passenger.

Excess or Overweight Baggage

If the checked luggage exceeds the weight allowance or dimensions limit, extra fees will apply. The fees vary depending on the route and the travel class.

Items Prohibited for Carriage

Avianca Brazil prohibits the carriage of dangerous goods such as flammable, explosive, or corrosive materials. It is also not allowed to carry live animals (with some exceptions) or items that could cause harm or discomfort to other passengers.

Frequently asked questions about the airline

Answers to questions about the airline that travelers are most interested in

Where can I apply in case of loss or damage to my baggage by Avianca Brazil?

In case of loss or damage to your baggage by Avianca Brazil, you can apply for compensation by contacting their customer service team either through phone or email. You can also file a claim for compensation on their website by filling out the appropriate form. It is important to provide all necessary information, including your flight details, baggage tags, and proof of damage or loss. Avianca Brazil will then investigate your claim and inform you of their decision.

How long before departure does Avianca Brazil close check-in and boarding?

Avianca Brazil generally closes check-in and boarding at least 45 minutes before departure. However, it is recommended to check the specific requirements for your flight as they may vary depending on the destination and type of ticket purchased.

Can I check in online for an Avianca Brazil flight?

Unfortunately, Avianca Brazil has ceased operations and all flights have been cancelled since May 24, 2019. It is no longer possible to check-in online for Avianca Brazil flights. If you have booked a ticket with Avianca Brazil, you will need to contact them for further information.

Does Avianca Brazil pay compensation for flight delays and cancellations?

Yes, Avianca Brazil is obligated to pay compensation for flight delays and cancellations under certain circumstances, such as when the delay exceeds a certain period or the cancellation is not due to extraordinary circumstances. However, the specific compensation amount and eligibility may vary based on the individual circumstances of the delay or cancellation. It is recommended to check Avianca Brazil's policies or consult with their customer service team for more information on compensation for flight disruptions.

Does Avianca Brazil provide additional services for passengers with disabilities?

Yes, Avianca Brazil provides additional services for passengers with disabilities. This includes: 1. Wheelchair assistance: Passengers with disabilities can request for wheelchair assistance at the time of booking or at the airport check-in counter. Wheelchairs are available for use at all airports on both arrival and departure. 2. Special Seating: Passengers with disabilities can request special seating arrangements to ensure their comfort and safety on flights. Special seating may include aisles, bulkhead, or seats with extra legroom. 3. Service Animals: Avianca Brazil allows passengers to travel with service animals, including guide dogs, hearing dogs, and assistance dogs, at no additional charge. 4. In-Flight Assistance: Passengers with disabilities can request in-flight assistance from the cabin crew, such as help with meal service or access to the lavatory. 5. Special Medical Requirements: Avianca Brazil can accommodate special medical requirements, such as oxygen tanks, with prior notice. Passengers with disabilities are encouraged to contact Avianca Brazil's Special Assistance department in advance to ensure their needs are met while traveling.

Does Avianca Brazil provide meals and drinks on board?

Avianca Brazil does provide meals and drinks on board, depending on the duration and timing of your flight. Alcoholic drinks are available for purchase on board for passengers of legal drinking age.

Are Avianca Brazil airline tickets refundable?

According to Avianca Brazil's website, the refund policy depends on the fare rules and conditions of your ticket. Some tickets may be refundable with a penalty fee, while others may be non-refundable. It is recommended to check the terms and conditions of your ticket before booking to understand the refund policy.

What conditions does Avianca Brazil set for traveling with children and babies?

Avianca Brazil allows children of all ages to travel, but children under five years old must be accompanied by an adult. If traveling with a baby, passengers are allowed to bring a diaper bag and one stroller free of charge. Avianca Brazil does not offer specific children's food or entertainment on board, but there are options available for purchase that may be appealing to children. Additionally, passengers are allowed to bring their own food and small electronic devices for entertainment.

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