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Aircalin
SB
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ACI
Country of registration
Official website
Address
New Caledonia, Noumea, Route de l'aerodrome, La Tontouta International Airport, 98880
Aircalin, founded in 1983, is the international carrier of New Caledonia connecting the South Pacific with Australia, New Zealand and occasional long‑haul sectors. Operating as a regional full‑service airline rather than a low‑cost carrier, it offers relatively comfortable cabins, bilingual French/English crew and focused island connectivity. Advantages include niche route access and decent onboard comfort for a small operator; disadvantages are a limited network and frequencies, generally higher fares than larger carriers, variable punctuality and vulnerability to disruption from a small fleet. It does not hold a Skytrax rating.
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Traveling with a pet on Aircalin (SB) is possible, but the airline’s default is to carry animals in the aircraft hold, not in the cabin. Only properly trained and documented assistance dogs are accepted in the cabin, and emotional support animals are not considered service animals for this purpose. Cats and dogs that are not assistance animals generally travel as checked pets in the hold when space, temperature, and route regulations allow; availability is limited and must be requested in advance. Because acceptance depends on aircraft type and destination rules, it’s wise to pre-book early and wait for written confirmation before finalizing other plans. If you’re connecting to or from partner airlines, remember that each carrier’s rules apply to its own segments and through-acceptance isn’t guaranteed.
Some destinations enforce additional restrictions beyond the airline’s policy. Australia and New Zealand typically require pets to arrive as manifest cargo via approved agents, not as checked baggage, and will not permit in-cabin pets other than assistance dogs. Aircalin accepts only certain species (primarily cats and dogs); reptiles, rodents, and most birds are usually refused as baggage and may only move through specialized cargo channels. For safety, many brachycephalic (snub‑nosed) breeds face seasonal or blanket restrictions, and unweaned, very young, or late‑term pregnant animals are not accepted. Extreme heat or cold can trigger temperature embargoes, so flights may need to be rebooked if conditions are unsafe.
Aircalin applies IATA Live Animals Regulations, which means your pet must travel in a robust, escape‑proof, well‑ventilated hard‑sided kennel with a metal door. The kennel must let your animal stand without the ears touching the roof, turn around, and lie down naturally on absorbent bedding. Bowls for food and water should be attached inside the door, and the door must lock securely; wheels must be removed or fixed. For comfort and safety, avoid sedation and instead focus on familiarization with the crate ahead of time; sedated animals can be refused at check‑in.
Exact size and weight limits depend on aircraft and station capability, and acceptance is based on the combined weight of the animal plus the kennel. Larger kennels may fit on long‑haul widebody flights, while the A320‑family’s hold door height can limit acceptance to smaller crate sizes; very large dogs often need to travel as cargo. Only one adult animal per kennel is standard; limited exceptions can exist for two small littermates of similar size from the same household, if they fit comfortably. Final approval is given after Aircalin verifies your measurements and total weight, so measure carefully and share dimensions during your booking request. Keep in mind that poorly sized or non‑compliant kennels will be refused even if space is available.
International pet travel hinges on microchip identification, up‑to‑date vaccinations (often including rabies, even when coming from rabies‑free areas), and a recent veterinary health certificate. Many countries also require external/internal parasite treatments within a defined window, plus official endorsements by competent authorities. Timeframes vary widely—from a few days for health certificates to months for rabies antibody titers—so starting paperwork early is essential. Bring originals and copies of all documents, and keep them accessible for check‑in, transit inspections, and arrival.
New Caledonia enforces strict biosecurity; imports typically require an official permit from local authorities (for example, DAVAR), and some origins may involve quarantine or specific treatments. Australia and New Zealand have some of the world’s toughest rules and usually require approved cargo routing, import permits, and quarantine on arrival. Japan and other destinations require advance notification to animal quarantine services and specific formats for certificates. If you’re transiting, remember that the transit country’s rules may apply even if your pet does not leave the airport. When in doubt, consult both Aircalin and the destination authority to confirm the latest requirements.
Pets carried by Aircalin are charged as special baggage or through the cargo product; the fee is assessed per kennel and depends on route, size, and weight. These charges are separate from your free baggage allowance and are payable at the airport or via the cargo agent; codeshare flights may price and handle animals differently. Always request carriage well in advance—ideally before you purchase your own ticket—so the airline can confirm space and conditions for your specific flight. If your itinerary includes countries that prohibit pets as checked baggage, Aircalin will direct you to ship via cargo even if another segment would allow baggage acceptance. Policies and prices change, so ask for a written quote and keep it with your travel documents.
Smooth pet travel is about preparation as much as rules. Start crate training weeks ahead so the kennel feels like a safe den, and practice short car rides with calm rewards. Plan feeding so your pet has a light meal well before departure; offer water normally and freeze a bowl that will melt gradually in flight. Exercise before check‑in, attach a leash to the outside of the kennel, and add a familiar cloth that smells like home. Finally, arrive early, label the kennel with your name and contact details, and keep photos of your pet and the crate handy for quick reference.
Regulations evolve, and local authorities may add conditions at short notice. For the most reliable outcome, confirm details directly with Aircalin (SB) and the destination’s veterinary authority, and keep a buffer of time in your travel plan to handle inspections or paperwork checks. When you prepare thoroughly, you give your companion the best chance of a safe, calm journey—and you’ll travel with more peace of mind too.
Traveling on Aircalin is easier when you know how the airline classifies young travelers. An infant is a child under 2 years old on the date of the flight; a child is typically 2–11 years; from about 12 years and up, fares and rules align with adults. Infants may fly on an adult’s lap or in their own seat; children 2+ require their own seat. If a young traveler is flying without an adult, Aircalin offers unaccompanied minor services on many routes—requirements vary by age and destination, so it’s wise to confirm at booking. Remember that exit-row seats are off-limits for anyone traveling with an infant or for children who don’t meet safety requirements.
You can choose between a lap-infant ticket and a dedicated seat for your baby. A lap-infant sits on your lap with a special safety belt during taxi, takeoff, landing, and turbulence; one lap infant is allowed per adult. If you’re traveling with twins or two infants, the second infant must have their own seat with an approved car seat. If you prefer more space, book an infant as a child with their own seat—this usually changes the fare and baggage rules to those of a child ticket. Bulkhead seats are popular for families because they’re near bassinet positions, but allocations are limited and may be reserved for passengers with medical or mobility needs; request early and note that fees may apply depending on your fare.
Children with their own seat generally receive the same checked and cabin baggage as the adult fare purchased, which depends on route and cabin. For lap infants, Aircalin provides a specific infant allowance—commonly a small checked allowance plus baby items—along with the ability to bring essential supplies in the cabin; check your e‑ticket for the exact entitlement by fare family. Collapsible strollers and car seats are typically carried free in addition to checked bags and can often be checked at the counter or gate-checked to keep them until boarding. Baby food, milk, and formula are allowed in reasonable quantities through security; present them separately for screening and keep them accessible. A compact diaper bag with nappies, wipes, a change of clothes, and medications fits well under the seat for easy reach.
Aircalin offers bassinets on select aircraft and routes, usually at bulkhead seats on long‑haul flights; availability is limited and not guaranteed. Most airlines set size and weight limits for safety (commonly up to about 10–11 kg and 70–76 cm), and cabin crew will secure the bassinet after takeoff; the baby must be held for taxi, takeoff, landing, and turbulence. Request a bassinet at booking or as soon as possible—ideally . If you’re bringing a car seat, make sure it’s approved for aircraft use (labels such as ECE R44/04, ECE R129 i‑Size, or “FAA Approved for Use in Aircraft”), and plan to install it in a window seat, not in exit or some bulkhead rows. If you’re considering a child harness device, check acceptance with Aircalin in advance, as approval can vary by device and route.
Aircalin’s frequent flyer program is Flying Blue, the shared program of Air France and KLM. That means your flights to and from New Caledonia slot neatly into a global framework for earning and spending rewards. You’ll collect two currencies: Miles (for redemptions) and XP (Experience Points, for status). Because Aircalin isn’t part of a global alliance, Flying Blue is your bridge to SkyTeam and other partner airlines for both earning and redemption. Rules and partner benefits can vary by route and change over time—always double‑check details on Flying Blue or Aircalin before you book.
Flying Blue has four public tiers: Explorer, Silver, Gold, and Platinum. You move up by earning XP within a rolling 12‑month qualification period: 100 XP to reach Silver, then +180 XP to reach Gold, then +300 XP more to reach Platinum; the same totals are needed to requalify each year at your tier. Any XP beyond the threshold carries over after each status change, which helps you build toward the next level. There’s also a long‑term perk—after ten consecutive years at Platinum, you become Platinum for Life. If you’re just starting out, think of XP as the map for status, while Miles are the currency you’ll actually spend.
On Aircalin‑operated flights (or tickets marketed as SB), Flying Blue awards Miles based on the distance flown and your booking class, while XP are awarded per segment according to cabin and general distance band—longer flights and higher cabins earn more XP. If your trip includes Air France or KLM‑marketed segments, those particular tickets earn Miles based on the fare paid, with your status influencing the mileage rate. Beyond flights, you can grow your balance with hotels, car rentals, and the Flying Blue online shopping portal; in some countries, co‑branded credit cards add steady mileage too. Flying Blue’s optional Miles Pooling lets a small group combine balances, a handy boost for families planning a big redemption. Keep an eye on your mileage validity window; regular qualifying activity keeps Miles alive, and elite tiers are more protected against expiration.
You can redeem Miles for award seats on Aircalin in Economy and Business (Hibiscus) Class, including routes such as Nouméa–Sydney, Nouméa–Auckland, Nouméa–Tokyo, and Nouméa–Wallis & Futuna. Because Flying Blue is dynamic, prices in Miles vary by date and demand, so flexibility pays off—search a few days around your ideal date. The same Miles unlock one‑way or return trips across Air France, KLM, SkyTeam members, and select non‑alliance partners, making it realistic to build itineraries like Nouméa–Tokyo–Paris on a single award. Upgrades with Miles are widely offered on Air France and KLM; on partner airlines such as Aircalin they may be limited or unavailable, so check the booking engine or contact Flying Blue for options. Non‑flight rewards—like hotels, cars, charity donations, or part‑payment on certain AF/KLM tickets—can be good backup uses when award seats aren’t available.
If you’re looking at flights with Aircalin (SB), you’re flying with a boutique carrier that keeps things simple and modern. At the time of writing, the fleet stands at four aircraft: two Airbus A330-900neo widebodies for longer routes and two Airbus A320neo narrowbodies for the regional network. That tight, all-Airbus lineup lets the airline streamline training, maintenance, and onboard experience while covering everything from short island hops to transoceanic sectors. From Nouméa, the A320neo handles Australia, New Zealand, and nearby Pacific destinations, while the A330neo connects New Caledonia with Japan and other longer-haul gateways.
Day to day, the A320neo is the aircraft most travelers will see, simply because it flies the highest number of frequencies. Its cabin is set up for regional comfort: a small Business (Hibiscus) cabin with 2–2 recliner seating at the front and a spacious Economy section behind, often with extra-legroom rows offered as an optional upgrade. Expect modern touches—LED lighting, generous overhead bins, and power at your seat—geared to make two-to-four-hour hops feel easy. The aircraft’s quiet engines and sharklet wingtips trim fuel burn and noise, which you’ll notice during takeoff and landing.
When your plans stretch farther, the A330-900neo takes over with a true long-haul setup. Aircalin’s flagship offers three cabins: Business (Hibiscus) with 1-2-1 direct-aisle-access lie-flat seats, a dedicated Premium Economy zone for extra space, and a quiet Economy cabin in the classic 2-4-2 widebody layout. Seatback entertainment, in-seat power, and mood lighting are standard, and Wi‑Fi is available on these widebodies to keep you connected above the Pacific. It’s a polished experience sized perfectly for routes like Nouméa–Japan, with performance to spare in busy holiday seasons.
Aircalin completed a wholesale renewal just before and after the pandemic. The two A330-900neo jets arrived in 2019 to replace older A330-200s, bringing big gains in comfort and efficiency. The A320neo pair followed—first delivered in 2020 and then a second aircraft joining later—retiring the previous-generation A320-200s. That means the oldest aircraft in service date from 2019, and the newest from 2023, keeping the average age comfortably under five years—a rarity for many small island carriers.
Aircalin’s inflight dining leans into its French–Pacific roots, with comforting classics, fresh island touches, and a relaxed service rhythm that suits long ocean crossings. Meals are included on international flights, and the style of service scales with the route and cabin you’re flying. You’ll notice French details—think crusty bread, creamy desserts, and thoughtfully selected wines—alongside lighter tropical flavors. It’s a balance that feels both familiar and pleasantly regional, especially when departing from Nouméa.
On long‑haul services operated by the A330neo, Economy Class typically receives a hot meal with salad, bread and dessert after takeoff, plus a second service before landing (breakfast or a substantial snack, depending on time of day). In Hibiscus (Business) Class, expect a multi‑course experience: an aperitif with bite‑sized nibbles, a choice of mains, and often a cheese selection and plated dessert, all paced so you can dine quickly or linger. Portions are sensible for comfort at altitude, and crew are attentive about extra beverages or bread if you’re still peckish. Printed menus are common on longer flights, which helps you plan rest around the service.
Regional flights on the A320 family offer a lighter touch. Under roughly two hours, you’ll usually see a snack with soft drinks, tea, or coffee; stretch to around three hours (for example, Australia or New Zealand sectors) and a light meal tray is typical in Economy. Hibiscus Class on these routes generally adds a hot component and expanded beverage choices, with service adapted to the time of day—breakfast in the morning, lunch or dinner later. It’s not a rushed trolley dash; crew pace the cabin thoughtfully so you can settle in and enjoy.
Aircalin accommodates most common dietary requirements when you request in advance. Vegetarian (including lacto‑ovo), vegan, gluten‑free, low‑salt, low‑fat, and diabetic meals are commonly available, along with baby and child meals; Asian vegetarian or non‑beef options may appear on Japan services. Kosher and halal meals are not guaranteed on every route due to local catering capabilities, and nut‑free environments cannot be assured. If your needs are highly specific, consider bringing sealed, non‑liquid snacks to supplement what’s served.
Special meals should be requested at least 48 hours before departure via Manage Booking or through your travel agent; very short regional sectors may not support all options. It’s wise to re‑confirm the request if you change flights, and remember that the operating carrier’s policy applies on code‑shares. Your special meal will be loaded with your name and served before the general service—handy if you want to maximize rest.
From the moment you buckle in on an SB flight, you’ll find a calm, well‑rounded selection designed to fit the pace of a South Pacific journey. Expect a rotating library of recent movies and classic favorites, full seasons and bite‑size TV episodes, curated music playlists, podcasts, and casual games for quick fun. A rich, zoomable flight map keeps you oriented as you cross time zones, and many titles include multiple audio tracks and subtitles to make browsing effortless. The overall feel is simple to navigate yet pleasantly deep, so you can dip into a short documentary or commit to a long feature without fuss.
On long‑haul services operated by the A330neo, you’ll typically have a personal seatback screen with intuitive touch controls and a responsive interface. On many regional flights (often on the A320 family), entertainment is offered via a wireless streaming portal: switch your phone, tablet, or laptop to airplane mode, join the onboard Wi‑Fi network indicated on the seat card, and open your browser to the portal page—no paid internet required for onboard content. Bring your own headphones; seatback systems use a standard 3.5 mm jack, and the streaming portal plays audio through your device as usual. Power outlets and/or USB ports are available on most long‑haul seats, with more limited availability on shorter routes, so it’s smart to board with devices fully charged.
The catalog balances French‑language cinema, Hollywood releases, and popular picks from Australia, New Zealand, Japan, and the wider Asia‑Pacific, reflecting Aircalin’s network and roots. You’ll also see family films, animation, nature programming, travel shorts, and world music that pairs nicely with an ocean view from the window. Most content is in HD with clean sound, and a thoughtful mix of subtitles and dubbed options helps you settle into whatever language you prefer. Selections refresh regularly—often monthly—so repeat travelers still find new choices. If you like to browse ahead, the onboard portal’s categories and “recently added” rows make it easy to discover something fresh without scrolling forever.
If you’re seated in Business, expect a larger, high‑resolution screen, a more spacious interface, and better headsets that reduce cabin noise—ideal for long features and music. Economy travelers enjoy the same core library, either on an individual screen (long‑haul) or through the streaming portal (many regional flights). On aircraft equipped with a premium‑economy section, you can usually count on a bigger display and extra charging options compared with standard Economy. Across cabins, the content lineup is broadly identical, but the experience improves with screen size, sound quality, and power access, so choose what matters most to you when picking a seat.
Aircalin’s cabin service caters to families with advance notice. Request child meals and, where available, baby meals at least 48 hours before departure; special meals are limited in quantity and not automatically loaded. You can bring your preferred formula and baby food; crew can usually warm bottles and pouches, though they can’t prepare formula for you. On longer flights, expect seatback entertainment with a kids’ section; on shorter regional hops, offerings may be more limited, so packing a tablet and child‑safe headphones is a smart backup. Families with young children are typically invited to pre‑board, giving you a calmer window to settle in, store gear, and chat with cabin crew about bassinets or heating needs.
Pick flight times that align with naps if you can, and arrive a little earlier than usual so check‑in and security feel unhurried. Feed or offer a pacifier during takeoff and landing to help with ear pressure; for older children, teach the yawning or sipping trick. Dress little travelers in soft layers and pack a lightweight blanket—cabins can feel cool once you’re at altitude. If you have a connection, allow generous time at Aircalin’s hubs and partner airports; strollers returned at the gate may arrive at oversized baggage, so plan a baby carrier for long walks. Keep travel documents for both child and accompanying adult handy, and consider a brief, friendly note to seatmates if you’re nervous—most people are happy to help when asked.
For the most accurate, route‑specific details, always cross‑check your booking confirmation or contact Aircalin before you travel; policies can differ by aircraft and destination while still following the broad guidelines above.
At Silver, you’ll feel the program working for you: priority services at many airports and recognition on Air France/KLM, often including an extra checked bag and access to better seat options. Gold elevates the experience with wider priority treatment and, when you’re traveling on Air France, KLM, and most SkyTeam airlines, lounge access for you (and typically one guest), plus extra baggage where airline rules allow. Platinum adds the most consistent priority across the network, enhanced support services, and the strongest mileage earning rate on AF/KLM‑marketed tickets. On Aircalin flights specifically, status recognition focuses on practical comforts—priority check‑in/boarding and extra baggage where local agreements apply; lounge access depends on the airport and contracted lounges. Because Aircalin is a partner rather than an alliance member, lounge and baggage benefits can differ by station—your e‑ticket and the airport show the final word on eligibility.
With Aircalin plugged into Flying Blue, your island hops and long‑haul connections feed the same account, making each trip count twice—once toward status, and again toward the next reward seat you actually want to fly.
Having finished its modernization, Aircalin currently has no publicly announced outstanding fleet orders. The focus, for now, is on sweating these young assets: using the A330neo for long-haul and high-demand regional swings, and the A320neo for the core Australasian and Pacific network. Given the geography, industry watchers often speculate about longer-range narrowbodies (think A321LR/XLR) for future growth, but there’s nothing confirmed. In the meantime, seasonal tweaks in frequency and smart scheduling do most of the heavy lifting instead of adding airframes.
Fleet renewal is the heart of Aircalin’s sustainability push. The A330-900neo with Rolls‑Royce Trent 7000 engines and the A320neo with new-generation powerplants and sharklets deliver double-digit fuel and CO₂ reductions—up to ~25% per seat on the A330neo and ~15–20% on the A320neo compared with the previous generation. Lighter cabins, digital manuals, and operational steps like single‑engine taxi and continuous-descent approaches help squeeze out additional savings. The airline also works with partners to access sustainable aviation fuel (SAF) where supply exists in the region, a pragmatic step for a small carrier far from major fuel hubs.
Aircalin’s aircraft wear a vibrant livery inspired by New Caledonia’s lagoon and florals, and the jets are often christened with names that celebrate local islands and reefs—an easy way to feel where you’re headed before you even sit down. Inside, you’ll find design cues and textiles that nod to Kanak and Pacific motifs, especially on the A330neo. The widebody’s whisper-quiet cabin and lower pressurization make long flights gentler, while the A320neo’s latest-generation bins and lighting make quick turns feel calmer and more orderly. For a small fleet, it’s a thoughtfully curated mix—efficient, comfortable, and sized just right for connecting New Caledonia with its neighbors and beyond.
Quality is anchored in simple, well‑seasoned dishes that travel well at altitude, with a nod to local produce when departing New Caledonia. Expect fresh fruit, yogurt, or pastries at breakfast, and comforting mains—grilled meats or pasta—with lighter sides later in the day. Non‑alcoholic choices are broad: still or sparkling water, juices, sodas, tea, and coffee are routinely available. In Hibiscus Class, the beverage selection expands, and presentation steps up a notch with real glassware and tableware for a more restaurant‑style feel.
Beer, wine, and a selection of spirits are offered in line with the route and time of day. On long‑haul flights, alcoholic beverages are generally complimentary in both cabins; on shorter South Pacific sectors, service may be more limited by flight time or local regulations. Cabin crew serve alcohol to passengers of legal drinking age and may decline service to ensure safety and comfort for all. As with most airlines, you cannot consume your own alcohol on board—even if purchased duty‑free.
While Aircalin does not advertise a celebrity‑chef program, its menus are developed with established catering partners at each station and reflect a French culinary backbone with Pacific influences. You’ll often see route‑sensitive choices—such as a Japanese‑style option on services to and from Japan—alongside a Western selection. Wine choices lean French, which pairs naturally with the airline’s desserts and cheeses, and seasonal rotations keep the offer from feeling repetitive on frequent trips.
A little planning makes the experience smoother without overthinking it. If you have a connection on a partner airline, meal rules follow the operating carrier—check both before you fly. Staying hydrated, choosing a seat a few rows forward in Economy if you prefer earlier service, and letting crew know if you plan to sleep through a course will help them tailor the flow. Finally, allowances change—always check your booking for the latest on what’s included for your specific flight.
is available on select aircraft and routes, with package pricing that typically favors light messaging over heavy browsing. Streaming the airline’s own movies and shows happens inside the IFE system or portal and does not require purchasing internet, but using third‑party services (like social media or cloud apps) depends on the paid satellite connection and may be slower over remote oceanic areas. For the smoothest experience, send texts and emails, cache web pages, and avoid large uploads until you land. Voice calls are generally restricted; think of Wi‑Fi as a helpful companion rather than a full desktop replacement. Coverage and pricing can change, so check the onboard portal or ask crew for the latest snapshot before you commit to a plan.
Aircalin sources programming from major international studios alongside French distributors and regional content partners, giving you a blend of global hits and Pacific perspectives. Music draws from well‑known labels with playlists spanning pop, jazz, classical, and island sounds, while the documentary slate often highlights nature and culture across Oceania. The lineup is curated to feel current without being overwhelming, with new releases, award winners, and family picks rotating in regularly. It’s a thoughtful mix that fits both a quick hop and a long, unhurried sector.
In short, Aircalin’s in‑flight entertainment is easy, flexible, and quietly polished, letting you choose between a full cinematic escape or a simple soundtrack to the clouds. With a little prep, you’ll step off feeling informed, rested, and well entertained.