AirAsia
IATA
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AirAsia is a Malaysian low-cost airline that was founded in 1993. Its advantages include affordable prices, expanded routes, and efficient customer service. Despite its excellent record of safety, it has faced several controversies due to safety concerns. The airline's pricing policy is known to be cheap and reasonable, making it a favorite among budget-conscious travelers. Overall, AirAsia has proven itself to be a reliable and cost-effective airline, making it an excellent choice for those traveling on a budget.
Baggage Rules of AirAsia
AirAsia provides varying rules for luggage, hand baggage, excess or overweight baggage and items that are prohibited for carriage on their flights. These rules are designed to ensure the safety and comfort of passengers as well as to streamline the boarding process for everyone. Here are the main things you need to know about baggage rules when flying AirAsia:
Luggage
The standard checked baggage allowance on AirAsia is 20kg per passenger. This means that you can check in up to 20kg of luggage for free, and any weight over this will be subject to additional fees. Passengers can also purchase additional baggage allowance in advance to avoid excess baggage fees at the airport, which are higher than advance purchase rates. Some baggage, such as sports equipment or musical instruments, may be accepted as special baggage for an additional fee, subject to space availability on the flight.
Hand Baggage
Each passenger is allowed one piece of cabin baggage and one personal item (such as a small handbag, laptop or duty-free shopping bag) on board at no additional cost. The cabin bag must not exceed dimensions of 56cm x 36cm x 23cm and must weigh no more than 7kg. Any excess weight or size may result in additional fees or having to have the item checked in as hold luggage. Passengers should also ensure their hand baggage does not contain any prohibited items as listed below.
Excess or Overweight Baggage
If a passenger exceeds their permitted baggage allowance, excess baggage fees will apply. These fees are calculated based on the per kg rate for the passenger's route and can be higher when paid at the airport. To avoid paying excess fees at the airport, passengers can purchase additional baggage allowance online during or after booking. If a passenger's baggage is overweight (i.e. over 20kg), an overweight baggage fee will also apply on top of the standard excess baggage fee. It is important to note that AirAsia will not allow bags weighing more than 32kg due to health and safety regulations.
Items Prohibited for Carriage
AirAsia strictly prohibits the carriage of certain items on their flights. Prohibited items include explosives, compressed gases, flammable liquids and solids, toxic substances, radioactive materials and other dangerous items. Passengers should also ensure they do not carry any sharp objects or firearms, as these can also be prohibited or restricted. Detailed information on prohibited items can be found on AirAsia's website.
In summary, passengers flying with AirAsia should take note of the airline's baggage rules to avoid any additional fees or delays during the boarding process. Passengers should also ensure their bags do not contain any prohibited items to ensure the safety and comfort of all passengers on board.
Yes, it is possible to check in online for your AirAsia flight. You can do it on the AirAsia website or mobile app. Online check-in opens 14 days before the scheduled departure time and closes 1 hour before the departure time.
In case of loss or damage to your baggage by AirAsia, you can apply for compensation or make a report at the baggage claim counter located at the airport arrival hall. You must make a report within 72 hours of arrival. You can also file a claim online through AirAsia's website by providing the necessary information, including your flight details, baggage information, and evidence of loss or damage.
AirAsia closes check-in one hour before departure for domestic flights and two hours before departure for international flights. Boarding typically closes 20 minutes before departure.
Yes, AirAsia offers compensation for flight delays and cancellations in accordance with their policies and local regulations. Passengers may be entitled to compensation, such as vouchers, refunds, or rebooking of flights, depending on the severity and duration of the delay/cancellation, and the cause of the disruption. AirAsia encourages passengers to check their website or contact their customer service for further information on their compensation policies.
Yes, AirAsia provides additional services for passengers with disabilities. Passengers with disabilities can request for special assistance during their travel, including wheelchair assistance or special meals. AirAsia also has an aisle wheelchair on board for passengers who require assistance moving to and from their seats. Additionally, passengers with hearing and visual impairments can be provided with special safety briefings and instructions. It is recommended that passengers with disabilities inform AirAsia of their needs at least 48 hours before their flight.
AirAsia offers meals and drinks on board, but they are not included in the base fare. Passengers can purchase a variety of food and drink options during the flight. Alcohol is available for purchase and can be consumed on board, but only if it is bought from the airline and not brought aboard by passengers.
Yes, AirAsia offers refundable airline tickets, but the refundability and the amount of the refund depends on the type of fare that was purchased. Some fares may be non-refundable or have a penalty fee for cancellation. It is recommended to check the fare rules and terms and conditions of the ticket before purchase to understand the refund policy.
AirAsia sets the following conditions for traveling with children and babies: 1. Infants (under 2 years) must be accompanied by an adult and sit on their lap during the flight. A maximum of one infant is allowed per adult. 2. Children aged 2 to 12 years must have their own seat and can sit next to their accompanying adult or in a nearby seat. 3. A valid passport is required for all passengers, including infants. 4. Parents or guardians must complete a Special Handling Form at check-in if their child requires special assistance or is traveling alone. AirAsia offers children's meals on board that can be pre-booked at the time of booking the ticket or added later through Manage My Booking. The meals are designed to be nutritious and kid-friendly, with options such as mac and cheese, spaghetti and meatballs, and chicken nuggets. As for entertainment, AirAsia has a range of options available, including in-flight movies, TV shows, games, and magazines. However, these may not be specifically geared towards children, so parents may want to bring their own entertainment options such as books or tablets.
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