If you have experienced loss or damage to your baggage while traveling with TAP Portugal, you can file a claim by filling out an online form on their website. You will need to provide information about your flight, baggage, and any damages or missing items. You may be asked to provide receipts or proof of ownership for any damaged or lost items. TAP Portugal will review your claim and may offer compensation for any losses.

TAP Portugal closes check-in and boarding 45 minutes before departure for domestic flights and 60 minutes before departure for international flights.

Yes, you can check in online for a TAP Portugal airline flight. You can do it on the TAP Portugal website or mobile app. Online check-in usually opens 36 hours before departure and closes 90 minutes before the scheduled departure time.

Yes, TAP Portugal does pay compensation for flight delays and cancellations in certain circumstances. If the flight is delayed for more than three hours, cancelled, or passengers are denied boarding due to overbooking, TAP Portugal may be required to pay up to €600 in compensation under EU regulations. However, the airline may not have to pay compensation if the delay or cancellation was caused by extraordinary circumstances beyond its control, such as severe weather or air traffic control issues. Customers should check their specific situation with TAP Portugal or a legal expert.

Yes, TAP Portugal provides additional services for passengers with disabilities. They offer various types of assistance including wheelchair assistance, special meals, and medical clearance. Passengers can request for special assistance at the time of booking or at the latest 48 hours prior to departure. TAP Portugal also provides a detailed guide for passengers with disabilities on their website, which outlines the services and facilities available to them.

Yes, TAP Portugal provides meals and drinks on board, including non-alcoholic and alcoholic beverages, depending on the length and destination of the flight. However, due to COVID-19 restrictions, the availability and type of meals may vary. Alcoholic drinks are offered on most flights, but some destinations may have specific restrictions on the service of alcohol, including age limitations and limitations on the amount of alcohol served.

Yes, TAP Portugal does offer refundable tickets, but the terms and conditions may vary depending on the type of ticket purchased and the fare rules associated with it. Customers are advised to check their ticket's terms and conditions or contact TAP Portugal customer service for more information on refund policies.

TAP Portugal allows children of all ages to travel, but there are certain conditions that must be followed when traveling with babies and children under the age of 12. Infants under 2 years of age can fly for free if they sit on the lap of an adult passenger, but it’s important to note that they won’t have their own seat or baggage allowance. If you prefer, you can purchase a seat for your infant at a discounted rate, and they’ll be able to occupy their own seat onboard the plane. Children aged 2 to 11 have their own ticket and seat on the plane and can either travel alone or with an adult. If they’re traveling alone, TAP Portugal provides special assistance for unaccompanied minors. As for food and entertainment on board, TAP Portugal offers a variety of options for both adults and children. Special meals can be requested for young travelers with specific dietary requirements, and the airline provides a selection of movies, TV shows, and games to keep kids entertained during the flight. Additionally, the airline also offers a Sky Priority Kids pack that includes snacks, coloring books, and other fun items to keep children occupied.