You can apply for compensation in case of loss or damage to your baggage by Air Austral by filling out a baggage claim form on their website or contacting their customer service department. You will need to provide information such as your flight details, description of the lost or damaged items, and proof of purchase or value of the items. It is important to file the claim as soon as possible and keep all relevant documentation to support your claim.

Air Austral's check-in counters usually close 1 hour prior to the scheduled departure time for international flights and 45 minutes prior to the scheduled departure time for regional flights. Boarding usually closes 15 minutes prior to departure for all flights. It is always recommended to arrive early to the airport to avoid any last-minute rush or potential delays.

Yes, online check-in is available for Air Austral flights. You can do it from the Air Austral website or mobile app. Online check-in usually opens 24 to 48 hours before departure, depending on the destination and flight schedule. You will need to provide your booking reference number and personal details to access the online check-in service.

Yes, Air Austral is required to pay compensation to passengers for flight delays and cancellations under certain circumstances, such as if the delay or cancellation is within their control and not due to extraordinary circumstances like extreme weather or air traffic control strikes. The specific amount and conditions for compensation depend on the EU Regulation 261/2004 and other national laws. Passengers should contact Air Austral customer service or seek legal advice to determine their eligibility for compensation.

Yes, Air Austral provides additional services for passengers with disabilities. The airline offers special assistance to passengers with reduced mobility or disabilities, including wheelchair assistance, seating accommodations, and assistance with boarding and disembarking the aircraft. Passengers with visual or hearing impairments can also request special equipment and services, such as Braille or audio safety cards or assistance from trained personnel. Passengers are encouraged to inform the airline of any special needs or requests at the time of booking or at least 48 hours prior to departure.

Yes, Air Austral provides meals and drinks on board, depending on the duration and type of flight. Passengers can enjoy a selection of complimentary hot meals, snacks, and beverages, including alcoholic drinks. However, specific catering offerings and availability may vary depending on the route and class of travel.

Yes, Air Austral airline tickets are refundable depending on the fare conditions and the type of ticket purchased. Customers should check the fare rules and conditions before purchasing the ticket to understand the refund policy. In case of cancellations, customers can submit a refund request through the airline's website or by contacting customer service. The refund amount will be processed according to the fare conditions and the payment method used to purchase the ticket.

Air Austral allows infants up to 2 years old to travel on an adult's lap for free, or occupying their own seat at a discounted fare. Children between 2 and 11 years old must have their own seat, and the fare depends on the destination. The airline provides a children's menu and special meals for infants on request. They also offer entertainment for children on their entertainment systems, with a selection of movies, TV shows, and games. Air Austral also recommends that parents bring their own supplies, such as diapers, wipes, and formula, as these items may not be readily available on the flight. Strollers and car seats may be checked in as additional baggage, free of charge.