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Vanilla Air
Vanilla Air is a low-cost airline founded in 2013 in Japan. The airline offers flights to various domestic and international destinations, including Taiwan and Hong Kong. Its advantage is its affordable pricing policy for budget-conscious travelers. However, some passengers complain about the lack of complimentary in-flight drinks and meals. Generally, Vanilla Air's prices are relatively cheap, making it an excellent option for budget travelers seeking cost-effective flight deals.
Vanilla Air baggage rules
Baggage Rules of Vanilla Air Airline
Vanilla Air, a Japanese low-cost airline, allows passengers to carry a certain amount of baggage in accordance with their baggage rules. These rules are applicable for both domestic and international flights.
Luggage
Passengers are allowed to check-in up to three pieces of luggage as long as the total weight does not exceed 20 kg. Any excess baggage will be subject to a fee as per the airline's excess baggage policy. The maximum size of each piece of luggage should not exceed 203 cm (length + width + height).
Hand Baggage
Passengers are allowed to carry one piece of hand baggage on board as long as it does not exceed the dimensions of 56 cm x 36 cm x 23 cm. The weight of the bag should be no more than 10 kg. Passengers are allowed to carry one personal item with them, as well, such as a laptop, purse, or camera bag.
Excess or Overweight Baggage
If a passenger has excess or overweight baggage, the following fees will be applied:
- For domestic flights, JPY 4500 per kg (including tax).
- For international flights, JPY 15000 per piece (including tax).
Items prohibited for carriage
Vanilla Air prohibits several items from being carried on board, including:
- Explosives
- Flammable gases
- Flammable liquids
- Oxidizing substances
- Toxic substances
- Radioactive materials
- Magnetized materials
- Corrosive substances
- Firearms and other weapons
- Sharp objects
- Illegal drugs or other substances
Passengers are advised to refer to the airline's official website for a complete list of prohibited items. Any prohibited items found during security checks will be confiscated.
Frequently asked questions about the airline
You can contact the Vanilla Air baggage claim center by filling out a form on their website or by calling their customer service hotline. It is recommended to report the loss or damage as soon as possible and provide all necessary documentation, including your flight details and proof of baggage tags.
Vanilla Air typically closes check-in and boarding gates 30 minutes prior to scheduled departure time. Passengers are advised to arrive at the airport with sufficient time to complete check-in, security screening, and other necessary procedures before the designated cut-off time.
Yes, you can check in online for Vanilla Air airline flights. You can do it on the Vanilla Air website or through their mobile app. Online check-in typically opens 24 hours before departure and closes 60 minutes before the scheduled departure time for domestic flights and 90 minutes before for international flights.
Yes, Vanilla Air does pay compensation for flight delays and cancellations under certain circumstances, such as when the delay or cancellation is within their control and not due to extraordinary circumstances such as bad weather or air traffic control restrictions. The amount of compensation may vary depending on the specific circumstances and the length of the delay or cancellation, but passengers may be entitled to compensation in accordance with EU regulations or the laws of the country where the flight originated or landed.
Yes, Vanilla Air provides additional services for passengers with disabilities. The airline offers wheelchair assistance for boarding, deplaning, and connecting flights. Passengers with visual or hearing impairments can request special assistance as well. Additionally, passengers who require medical equipment or special seating arrangements can make requests in advance. It is recommended that passengers with disabilities inform the airline of their needs when booking their ticket.
Vanilla Air does provide meals and drinks on board, but they are not complimentary. Passengers can purchase in-flight meals and drinks from the airline's menu. Additionally, alcoholic drinks are available for purchase on board for passengers who are of legal drinking age.
Vanilla Air's refund policy varies depending on the type of ticket purchased. Generally, non-refundable tickets cannot be refunded. However, for some refundable tickets, refunds may be processed with certain conditions and fees applied. It is recommended to check the terms and conditions of your ticket or contact customer service for more information.
Vanilla Air allows children of all ages to travel but imposes certain conditions. Infants under the age of 2 must sit on an adult's lap and cannot occupy their own seat. Children aged 2 to 12 must sit in their own seat and must be accompanied by an adult who is at least 16 years of age. Vanilla Air also offers a special service for unaccompanied minors aged 5 to 11. Vanilla Air does not provide children's food or entertainment on board. However, passengers can bring their own food and tablets or devices with pre-downloaded movies or games to keep their children entertained.