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Utair
Utair is a Russian airline founded in 1991. It has a wide range of domestic and international flights, making it a convenient travel option for many passengers. One of the airline's advantages is its affordable pricing policy, making it an excellent option for an average traveling person. However, some criticizes the airline for its limited onboard services and outdated fleet. Despite these shortcomings, Utair remains a popular choice for those seeking affordable air travel. With its extensive domestic network, it's a go-to airline for travel within Russia.
Utair baggage rules
Baggage Rules of Utair Airline
If you're planning to travel with Utair airline, it's essential to know their baggage rules and regulations beforehand to avoid any confusion and inconvenience during your journey. In this article, we'll guide you through the different aspects of the airline's baggage policies.
Luggage
Utair allows one piece of checked baggage weighing up to 23 kg for Economy Class and 32 kg for Business Class. For infants, one checked baggage piece weighing up to 10 kg is allowed. If your luggage exceeds the given weight, extra charges will be applied.
Hand Baggage
Passengers are allowed to carry one piece of hand baggage weighing up to 5 kg with dimensions not exceeding 55x40x20 cm. Additionally, one personal item like a laptop or a purse is also allowed. If the hand baggage exceeds the given weight or dimensions, it will be considered as checked baggage and charged accordingly.
Excess or Overweight Baggage
If your luggage exceeds the given weight limit, additional charges will be applied. For domestic flights, the charge is 500 rubles per kg, and for international flights, it's 20 euros per kg. If you want to carry extra luggage, pre-purchasing an extra baggage allowance is recommended.
Items Prohibited for Carriage
Utair airline prohibits certain items from being carried on board. These include hazardous materials like explosives or flammable substances, compressed gases, toxic materials, and firearms or weapons. Additionally, any items prohibited by the law of the country of departure, arrival or transit are also not allowed.
In conclusion, Utair airline's baggage rules and regulations are pretty standard and similar to most other airlines. Remember to pack your belongings according to the given guidelines to avoid any inconvenience during your journey.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Utair, you can file a claim with the airline's baggage handling department. You can find their contact information on the Utair website or by contacting their customer service center. You will need to provide details of the lost or damaged baggage, your flight information, and other relevant documentation to support your claim. Utair will investigate the claim and provide compensation if deemed appropriate.
Utair typically closes check-in and boarding 40 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.
Yes, Utair airline offers online check-in for its flights. You can do it on the airline's website or mobile app. The online check-in typically opens 24 hours before the scheduled departure time and closes 2 hours before departure. During online check-in, you can select your seat, add baggage, and get your boarding pass.
According to EU regulations (EU261), Utair is required to compensate passengers for flight delays and cancellations in certain circumstances. However, it depends on the specific circumstances of the delay or cancellation, and the length of the delay. Passengers may be entitled to compensation of up to €600 per person if their flight was delayed or cancelled within 14 days of the scheduled departure date and if the airline is responsible for the delay or cancellation. It is recommended to contact Utair directly to inquire about compensation for specific situations.
Yes, Utair provides additional services for passengers with disabilities. These services may include assistance with boarding and deplaning, wheelchair assistance, and special seating arrangements. However, it is recommended that passengers with disabilities contact Utair directly to discuss their specific needs and requirements in order to ensure their travel is as smooth and comfortable as possible.
Utair provides meals and drinks on board, depending on the duration of the flight and the type of service purchased. Passengers can purchase food and beverages from the in-flight menu, which includes hot and cold meals, snacks, soft drinks, and alcoholic drinks. However, the availability of alcohol is subject to certain restrictions, such as the passenger's age and the airline's policies.
Utair airline tickets may or may not be refundable, depending on the type of ticket purchased and the fare rules associated with it. Passengers should review the ticket terms and conditions at the time of purchase or contact the airline for details on their refund policy.
Utair allows children and babies to travel accompanied by an adult passenger. Babies up to 2 years old can travel on the lap of an adult passenger, or in a separate seat with a child safety seat. Children between 2 and 12 years old are required to have their own seat. Utair does not provide children's food on board, but they offer a special meal for children with allergies or dietary restrictions if requested in advance. The entertainment provided on board includes movies and TV shows, but there are no separate programs or activities for children specifically. Parents are allowed to bring baby strollers and car seats on board, but they must be checked in at the gate, and then returned to the parents upon arrival at the destination airport.