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StarFlyer
Founded in 2006, StarFlyer is a Japanese airline based in Kitakyushu. It offers domestic flights to multiple destinations within Japan at a low price. Although the airline has limited seat space, its on-time performance record and excellent customer service are some of its advantages. The airline strictly follows a pay-as-you-go policy, charges for any additional services, and doesn't serve free meals onboard. However, the airline's affordable pricing makes it a suitable option for budget-conscious travelers. Book your StarFlyer flight today for a comfortable and cost-effective journey!
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StarFlyer baggage rules
Baggage Rules of StarFlyer Airline
When travelling with StarFlyer airline, it is essential to know their baggage rules to avoid any inconvenience during the journey. Here is an overview of their baggage regulations:
Luggage
The maximum weight per piece of checked luggage on StarFlyer flights is 23 kg. Any baggage that surpasses this limit will be subject to excess baggage fees, which vary depending on the flight destination. Passengers can check-in a maximum of two pieces of luggage, and any additional baggage will be charged extra fees.
Hand Baggage
Travellers are allowed to carry one piece of hand baggage, which should not weigh more than 10 kg and have a dimension of 45 cm x 35 cm x 20 cm. Any hand luggage that does not fulfil these criteria will be considered as checked baggage and subject to the applicable fees. Additionally, passengers can also bring a personal item, which can be a laptop bag or a purse, among others.
Excess or Overweight Baggage
Passengers who exceed the maximum allowable weight or dimensions of a piece of luggage or hand baggage, or who carry more than two pieces of checked baggage, will be charged an extra fee according to the airline's excess baggage fees schedule. It is therefore important to pack within those baggage limitations to avoid any extra charges.
Items Prohibited for Carriage
StarFlyer airline has a list of prohibited items that passengers cannot take with them on-board, for their safety and security. Among the items prohibited for carriage are explosives, compressed gases, flammable liquids, and poisons, among others. Passengers are advised to verify the full list of prohibited items on the airline's website before packing their luggage to avoid any disruptions.
Frequently asked questions about the airline
In case of loss or damage to your baggage by StarFlyer, you can fill out a baggage claim form and submit it to the airline's baggage service office or customer service center. You can also contact their customer support through their website or by calling their hotline for further assistance.
StarFlyer usually closes check-in and boarding 30 minutes prior to departure.
Yes, it is possible to check in online for a StarFlyer airline flight. You can do it by visiting the StarFlyer website and clicking on "Online Check-In" under the "Plan Your Trip" section. Online check-in typically opens 24 hours before the scheduled departure time of your flight.
According to StarFlyer's policy, they may offer compensation for flight delays and cancellations on a case-by-case basis. However, this largely depends on the circumstances surrounding the delay or cancellation, and whether or not it falls within their control. In general, they recommend filing a complaint with their customer service team if you experience any disruptions during your flight.
Yes, StarFlyer provides additional services for passengers with disabilities. They have designated seats for passengers with mobility impairments, offer wheelchair assistance, and allow service animals on board. Passengers in need of these additional services must inform the airline of their requirements at least 72 hours prior to departure.
Yes, StarFlyer provides meals and drinks on board. However, this may vary depending on the length of the flight and the fare class purchased. Alcoholic drinks are available for purchase on board for passengers who are of legal age.
According to StarFlyer's website, their tickets are generally non-refundable, but they do offer some refund options for certain types of fares. Customers are urged to check the fare conditions before booking to confirm the refund policy.
StarFlyer allows infants over 14 days old to travel, but children under 5 years of age must have an accompanying adult. Children aged 5-12 years can travel unaccompanied with restrictions and fees. StarFlyer does not provide children's food or entertainment on board, but families are welcome to bring their own snacks and activities. It is recommended to bring toys, books, and electronic devices for children.