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Sriwijaya Air
Sriwijaya Air was founded in 2003 and has steadily grown into one of Indonesia's most popular airlines. With a strong network of domestic and international routes, the airline offers affordable prices to an average traveler. Sriwijaya Air's key advantages are its spacious legroom, reliable service, and on-time departures. However, some passengers have complained about delays and infrequent flight schedules to some destinations. Despite these shortcomings, Sriwijaya Air remains a popular choice for budget-conscious travelers. Its pricing policies are inexpensive, and its commitment to providing comfortable and convenient services makes it a reliable airline.
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Sriwijaya Air baggage rules
Baggage Rules of Sriwijaya Air Airline
Sriwijaya Air, an Indonesian domestic airline, has specific baggage rules that passengers must adhere to. The rules cover luggage, hand baggage, excess or overweight baggage, and items prohibited for carriage.
Luggage
Each passenger is allowed a maximum of 20kg of checked baggage, and any luggage that exceeds this limit will be charged an additional fee. Moreover, no single piece of checked baggage should exceed 32kg or the maximum allowed size, i.e. 158cm for sum of its length, width, and height.
Hand baggage
The airline allows passengers to carry one item of hand baggage on board that should not surpass 7kg in weight or 115cm in size. If the baggage is too big or too heavy, it will be transferred to the cabin as a checked-in item, with applicable fees.
Excess or overweight baggage
Passengers are informed by Sriwijaya Air that if their luggage exceeds the maximum weight limit allowed, the extra weight will be charged based on their flight routes. For the purpose of luggage being overweight or excess, the charge depends on both the flight destination and booking class of the passenger. Therefore, it is recommended that passengers contact the airline to learn about the appropriate fees for extra weight.
Items prohibited for carriage
Sriwijaya Air has a list of prohibited items that passengers must not bring on board. The list comprises explosives, flammable substances, poisonous or noxious substances, magnetic materials or devices, compressed gases, oxidizing materials or organic peroxides, and any other items that the airline considers unsafe. It is vital that passengers adhere to these rules and regulations of Sriwijaya Air to ensure a safe and smooth travel experience.
Frequently asked questions about the airline
If you experience loss or damage to your baggage by Sriwijaya Air, you can file a report with their baggage service office at the airport. Alternatively, you can contact their customer service through email or phone to report the lost or damaged baggage and follow their instructions for further assistance. It's recommended that you report the issue as soon as you realize it to increase the chances of recovering your baggage and receiving compensation for any damage.
Sriwijaya Air typically closes check-in and boarding 45 minutes before departure time.
Yes, you can check-in online for Sriwijaya Air flights. You can do it by visiting the Sriwijaya Air website or mobile app and clicking on the "online check-in" option. Online check-in usually opens 24 hours before departure and closes 4 hours before departure for domestic flights and 2 hours before departure for international flights. You will need to provide your booking code and passenger details to complete the check-in process.
Yes, Sriwijaya Air may provide compensation for flight delays and cancellations depending on the circumstances of the delay or cancellation, length of delay, and other factors. If the delay or cancellation is within the airline's control, such as mechanical issues or crew availability, then they may offer compensation in the form of vouchers, refunds, or rebookings on other flights. However, if the delay or cancellation is due to factors outside of the airline's control, such as weather or air traffic control, then they may not provide compensation. It is best to check the airline's specific policies and contact their customer service for more information.
Yes, Sriwijaya Air provides additional services for passengers with disabilities. Passengers with disabilities can request for special assistance during check-in, boarding, and disembarkation. The airline also provides wheelchair assistance and other necessary aid to passengers with disabilities. Passengers can make special assistance requests at the time of booking or by contacting the airline at least 24 hours before the flight.
Yes, Sriwijaya Air provides meals and drinks on board depending on the duration of the flight and the type of class purchased. Alcoholic drinks are also available for purchase on board for passengers who are 18 years or older.
According to Sriwijaya Air's website, tickets are refundable based on the type of ticket purchased. Some tickets may be non-refundable, while others may be partially refundable with fees. It is recommended to check the terms and conditions of your specific ticket and contact Sriwijaya Air's customer service for assistance with refunds.
Sriwijaya Air allows children under the age of 2 to travel for free as long as they sit on their parent's lap. However, parents can also purchase a seat for their child at a discounted price. For children between 2 and 12 years old, they are required to occupy a separate seat and pay the applicable fare. Sriwijaya Air does not provide children's food on board, but parents can bring their own food or purchase food on board. As for entertainment, Sriwijaya Air provides in-flight magazines and some flights may have individual seat-back screens with various movies and TV shows to choose from. Parents traveling with babies are allowed to bring a reasonable amount of baby food, formula, and diapers in their carry-on baggage. It is also recommended for parents to prepare for the flight by bringing toys, games, and books to keep their children entertained.