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Srilankan Airlines
SriLankan Airlines is the flag carrier airline of Sri Lanka. Established in 1947, the airline operates flights to numerous cities worldwide. Its hub is located at Bandaranaike International Airport in Colombo. Advantages of flying with SriLankan Airlines include its well-maintained fleet and friendly customer service. However, its pricing policy can be expensive for an average traveler. Despite this, the airline offers occasional sales and promotions which can be a budget-friendly option. Book your flight with SriLankan Airlines for a comfortable and reliable travel experience.
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Srilankan Airlines baggage rules
Baggage Rules of Srilankan Airlines
Srilankan Airlines has certain baggage rules that passengers need to adhere to. The airline has specific regulations regarding luggage, hand baggage, excess or overweight baggage, and items that are prohibited for carriage.
Luggage
The luggage rules of Srilankan Airlines are based on the weight of the baggage. Each passenger can check-in up to two pieces of luggage, with a maximum weight of 32kg per piece. However, passengers traveling in Economy Class are only allowed to check-in one piece of luggage with a maximum weight of 23kg.
Hand Baggage
In terms of hand baggage, passengers are allowed to carry-on one piece of hand baggage with a maximum weight of 7kg and dimensions not exceeding 115cm (L+W+H). Additionally, passengers are allowed to carry one small item such as a handbag or a laptop bag.
Excess or Overweight Baggage
If a passenger’s baggage exceeds the weight or piece concept, the airline may charge additional fees. The excess baggage rate is dependent on the destination and the type of class a passenger is traveling in. The airline advises passengers to check-in excess baggage at the time of booking to avoid extra charges at the airport.
Items Prohibited for Carriage
Srilankan Airlines has a list of items that are prohibited for carriage on their flights. Some of these items include explosives, compressed gases, corrosives, flammable liquids, and radioactive materials. Passengers should go through the list of prohibited items before packing their luggage to avoid any inconvenience at the airport.
Frequently asked questions about the airline
In case of loss or damage to your baggage by SriLankan Airlines, you can report the incident at the Baggage Services counter located in the arrival hall of the airport. You can also file a claim online through the airline's website and provide the necessary details and supporting documents, including the PIR (Property Irregularity Report), a copy of your ticket and baggage tag, and a list of the contents of the lost/damaged baggage. SriLankan Airlines will investigate the claim and provide compensation as per their policies and international regulations.
SriLankan Airlines usually closes check-in and boarding 60 minutes prior to departure for domestic flights and 90 minutes prior to departure for international flights. However, it's always best to check the airline's website or contact them directly for specific details and any updates.
Yes, it is possible to check-in online for SriLankan Airlines flights. To do so, passengers can visit the SriLankan Airlines website and select the "Check-in Online" tab. Online check-in is available from 24 hours up to two hours before the scheduled departure time. Passengers will need to enter their booking reference or e-ticket number and follow the prompts to check-in, select seats, and receive their boarding pass.
Yes, SriLankan Airlines does offer compensation for flight delays and cancellations. The exact amount of compensation and the terms and conditions may vary depending on the circumstances of the delay or cancellation and the airline's policy. Passengers are advised to check the airline's website or contact their customer service for more information on how to claim compensation.
Yes, SriLankan Airlines provides additional services for passengers with disabilities. These include special assistance to board and disembark, wheelchair assistance, and special seating arrangements. Passengers with disabilities can inform the airline about their specific needs at the time of booking or at least 48 hours before their flight departure. The airline also provides the necessary equipment, such as oxygen tanks, to passengers with disabilities who require it on board.
Yes, SriLankan Airlines provides meals and drinks on board. The type of meal provided depends on the length of the flight and the class of travel. Alcoholic drinks are available for purchase on board for passengers over the age of 18.
Yes, SriLankan Airlines offers refundable airline tickets according to their refund policy. However, fees and charges may apply depending on the route, fare type and conditions of the ticket. The refund amount also depends on the unused portion of the ticket and when the cancellation is made, among other factors. It is recommended to check the ticket's terms and conditions or contact the airline for more information about their refund policy.
SriLankan Airlines allows children and infants to travel on their flights. However, there are certain conditions that need to be followed. For infants, the airline provides bassinets or carrycots on a first-come, first-served basis. Parents or guardians are also permitted to carry baby food, formula, and other necessary items for their convenience. Parents or guardians traveling with children are encouraged to request for seats in advance to ensure that they are seated together. SriLankan Airlines also offers children's meals, onboard entertainment such as movies and games, and activity kits for children. Additionally, the airline recommends that parents or guardians bring along any necessary medication or medical equipment, such as inhalers and nebulizers, to ensure the comfort and well-being of the child during the flight.