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Skyward Express
Skyward Express is a Kenyan airline that was founded in 2013. The airline offers scheduled flights within Kenya and Somalia as well as chartered flights to various destinations throughout Africa. Its advantages include affordable prices and a limited but efficient route network. The airline's disadvantages include limited in-flight amenities and a relatively small fleet. Hence, passengers should not expect a luxurious experience. Its pricing policy is relatively cheap, making it accessible for the average traveling person. Overall, Skyward Express is a good option for budget-conscious travelers who value efficiency and affordability over luxury.
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Skyward Express baggage rules
Baggage Rules of Skyward Express
Skyward Express is a popular airline that provides its customers with reliable and efficient services. If you plan on flying with them, it's important to be aware of their baggage rules to avoid any inconvenience. Here are the different rules regarding luggage, hand baggage, and items prohibited for carriage:
Luggage
The weight of checked luggage must not exceed 20 kg. Passengers who exceed this limit will be required to pay an excess baggage charge. In addition, the size of checked luggage must not exceed 158 cm (length + width + height).
Hand Baggage
Each passenger is allowed to carry one piece of hand baggage, which must not exceed 7 kg in weight and 55 cm x 35 cm x 25 cm in size.
Excess or Overweight Baggage
In case a passenger exceeds the weight limit of their checked luggage, they will be required to pay for excess baggage charges. The excess baggage charge is KES 500 per kilogram.
Items Prohibited for Carriage
Skyward Express has strict guidelines in regards to items that are not allowed to be carried on their flights. These include:
- Flammable materials such as matches, cigarette lighters, and fuels.
- Explosives, including fireworks and flares.
- Weapons and ammunition, including sporting equipment that can be used as weapons, such as bats, clubs or cues.
- Compressed gas cylinders.
- Poisonous and toxic substances, including insecticides and pesticides.
It's important to note that this is not an exhaustive list, and Skyward Express may refuse carriage of any item that they deem unfit for flight. Passengers are advised to check with the airline in advance to avoid any issues at the airport.
By following these baggage rules, you can ensure that your travel experience with Skyward Express is smooth and hassle-free.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Skyward Express, you should contact their Customer Service team immediately. You can do this by calling their customer service hotline at +254 703 420 002 or emailing them at info@skywardexpress.co.ke. They will guide you on the steps to take to file a claim for the lost or damaged baggage.
Skyward Express closes check-in and boarding 30 minutes before the scheduled departure time.
Yes, Skyward Express does offer online check-in for their flights. To check-in online for your Skyward Express flight, you can visit their website and click on the "Check-In" tab. Then, enter your booking reference number and last name to access your flight details. You can then choose your preferred seat and obtain your boarding pass, which can be printed or saved on your phone. Online check-in typically opens 24 hours before departure and closes 2 hours prior to departure time. It is recommended to complete online check-in as early as possible to avoid any potential issues or delays.
As an AI language model, I don't have access to the most current policy of Skyward Express. However, according to the guidelines set by the Kenyan Civil Aviation Authority, airlines operating in Kenya are required to compensate passengers for flight delays and cancellations if the airlines are responsible for the disruption. The compensation may include meal vouchers, accommodation, or a full refund of the ticket cost, depending on the circumstances. If you have experienced a flight delay or cancellation with Skyward Express, you should reach out to their customer service team for more information about their compensation policy.
As an AI language model, I do not have access to current information that Skyward Express provides additional services for passengers with disabilities. However, it is recommended that you directly contact the airline to inquire about their policies and provisions for passengers with disabilities.
As an AI language model, I don't have the latest information on Skyward Express' policies. However, Skyward Express is a budget airline operating shorter flights within East Africa, and they may or may not provide meals and drinks on board depending on the flight duration and fare option selected by the passenger. It is best to check their website or contact their customer service for more information. As per the general aviation regulations, the consumption of alcohol is prohibited on domestic flights, but some international flights may serve alcohol to passengers.
According to their website, Skyward Express airline tickets are non-refundable. However, if a passenger needs to make changes to their itinerary, they can contact the airline's customer service for assistance. fees may apply for any changes made.
Skyward Express requires that children under the age of 2 years old must sit on the lap of an adult during the flight and are charged a fee of 10% of the adult fare. Children between 2 and 12 years old are entitled to their own seat at the regular fare. The airline does not offer children's food or entertainment on board, but passengers are allowed to bring their own snacks and devices for entertainment. It is recommended to bring headphones and download age-appropriate movies or games before the flight.