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Silkair
SilkAir is an airline founder in 1976. Operating as a subsidiary of Singapore Airlines, SilkAir has a reputation for being a high-quality airline. Its advantages include excellent food, top-notch service, and a wide variety of in-flight entertainment. However, SilkAir's pricing policy is not typically low-cost, making it more expensive for the average traveler. Despite this, the airline is a top choice for those seeking luxury travel. With SilkAir, passengers can expect comfort, high-quality amenities, and exceptional customer service.
Silkair baggage rules
Baggage Rules of Silkair Airline
Silkair, the regional airline of Singapore, follows strict baggage rules for the safety and convenience of their passengers. The following guidelines provide an overview of Silkair's baggage rules.
Luggage
Silkair allows passengers to carry up to 30 kg of checked baggage in Economy class and 40 kg in Business class. Passengers who exceed this limit need to pay an additional fee. The maximum weight of any single item of baggage should not exceed 32 kg, and its total dimensions should not exceed 158 cm (62 inches).
Hand Baggage
Silkair allows passengers to carry one piece of cabin baggage with them measuring up to 115 cm (45 inches) in total dimensions and weighing up to 7 kg. In addition to that, passengers may carry one personal item such as a laptop bag, handbag or briefcase, provided that it fits under the seat in front of them.
Excess or Overweight Baggage
Passengers carrying more than the permitted baggage weight are charged with excess baggage fee, which varies according to the destination and the season of travel. Silkair also restricts passengers from carrying any individual item weighing more than 32 kg. For items exceeding the maximum weight and dimensions, passengers have to pay an additional fee as they need to be treated as cargo.
Items Prohibited for Carriage
For safety reasons, Silkair prohibits certain items from being carried in checked or cabin baggage. These include explosives, compressed gases, flammable liquids and solids, oxidizing substances and organic peroxides, poisonous and infectious substances, radioactive materials, and corrosive substances. Passengers are advised to check the list of prohibited items before packing their luggage to avoid any inconvenience at the airport.
Passengers need to comply with Silkair's baggage regulations to ensure hassle-free travel and avoid any unexpected charges. By following these guidelines, they can enjoy their journey without any worry.
Frequently asked questions about the airline
In case of loss or damage to your baggage by Silkair, you can submit a Baggage Claim Form to the Silkair Baggage Services. This can be done online through the Silkair website or at the Baggage Services Counter at the airport. You will need to provide details such as your flight details, baggage tag number, and a description of the lost or damaged items. Silkair will investigate your claim and may offer compensation or replacement of your lost or damaged items.
Silkair typically closes check-in and boarding 45 minutes before departure.
Yes, you can check-in online for a Silkair airline flight. You can do it by visiting their official website or by downloading their mobile application. Online check-in usually opens 48 hours before the flight departure time and closes 1 hour before the scheduled departure time. However, the exact timings may vary depending on the airport and the specific flight.
Yes, Silkair does pay compensation for flight delays and cancellations, as per its policy and as required by relevant aviation regulations. The amount and eligibility criteria for compensation may vary depending on factors such as the length and cause of the delay/cancellation, the route and distance, and the ticket type. Passengers can check Silkair's website or contact its customer service for more information and assistance with claiming compensation.
Yes, Silkair provides additional services for passengers with disabilities. They offer assistance with boarding, deplaning, and navigating the airport. They also provide wheelchair assistance and can accommodate passengers who require oxygen or have hearing or visual impairments. Passengers with disabilities should inform Silkair of their needs at the time of booking or at least 48 hours before departure.
Yes, Silkair provides meals and drinks on board, including alcoholic beverages. However, complimentary meals and beverages may vary depending on the flight duration and class of booking.
Yes, Silkair airline tickets are refundable based on the fare conditions and are subject to the airline's cancellation policy. Customers should refer to the fare rules and contact Silkair's customer service for assistance with refunds.
Silkair allows infants under two years old to travel on the lap of an adult passenger, but a separate seat must be purchased for a child aged two years or older. There are also some conditions for the use of car seats or infant carriers on board. Silkair provides children's meals on request and offers in-flight entertainment, including children's programming, on its seatback screens or personal devices. Parents can also bring their own child-friendly entertainment. It is advisable to check with Silkair for any specific requirements or restrictions when traveling with children or infants.