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RwandAir
RwandAir is a Rwandan airline founded in 2002 under the name Rwandair Express. The airline has grown significantly in recent years, expanding its fleet and destinations. Its advantages include excellent in-flight services, modern aircraft, and competitive prices. However, some travelers complain about the airline's occasional delays and cancellations. With affordable pricing policies, RwandAir is a great choice for the average traveler seeking a comfortable and affordable flight experience. Book a flight with RwandAir for an unforgettable journey through the skies.
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RwandAir baggage rules
RwandAir's Baggage Rules
RwandAir is a well-known African airline that operates flights to 29 destinations across Asia, Africa, and Europe. The airline has specific baggage rules for its passengers to ensure a safe, comfortable and hassle-free journey. Below are the baggage rules of RwandAir airline for the travellers:
Luggage
The baggage allowance for the passengers depends on the travel class and the route of their journey. Passengers travelling in economy class are allowed to carry one piece of checked baggage, not exceeding 23 kg. Business class passengers, on the other hand, are permitted to carry two pieces of checked baggage, each weighing a maximum of 32 kg. Infants are allowed one piece of checked baggage, weighing no more than 23 kg, in addition to a collapsible stroller or pushchair.
Hand Baggage
RwanAir permits one piece of hand baggage with a maximum weight of 10 kg and maximum dimensions of 55cm x 35cm x 25cm for all classes. In addition, a personal item like a laptop bag, handbag or briefcase is also allowed, which must fit under the seat.
Excess/Overweight Baggage
RwandAir charges an excess baggage fee for any baggage over the prescribed weight or size. The fees must be paid at the airport at the time of check-in. The cost of excess baggage depends on the route and travel class. Passengers are advised to check the airline's website for the latest excess baggage charges.
Items Prohibited for Carriage
The RwandAir has a list of items that passengers are prohibited from carrying on board. These include, but are not limited to, explosives, flammable materials, firearms, sharp objects, and poisonous substances. Passengers are advised to review RwandAir’s website or get in touch with the airline for more information on prohibited items.
The RwandAir's baggage rules are designed to ensure the safety and comfort of all the passengers on board, and it is essential that all passengers adhere to them. By understanding the baggage rules and regulations of the airline, passengers can avoid unnecessary hassle and have an enjoyable flight.
Frequently asked questions about the airline
In case of loss or damage to your baggage by RwandAir, you can apply for compensation by filling out a baggage claim form at the RwandAir baggage office located at the airport of your arrival. You will need to provide your baggage tag/receipt, boarding pass, and any other relevant documents. You can also submit your claim online by visiting the RwandAir website and filling out their online baggage claim form.
RwandAir closes check-in and boarding 45 minutes before departure for all international flights. For domestic flights, check-in and boarding close 30 minutes before departure.
Yes, RwandAir provides an online check-in service for their flights. You can access their online check-in service on their website, mobile app, or through your travel agency's website. Online check-in generally opens 24 hours before your flight's scheduled departure time and closes one hour prior to departure.
Yes, RwandAir may pay compensation for flight delays and cancellations, depending on the circumstances and the applicable regulations. RwandAir's policy on compensation and refunds may vary depending on the type of ticket, the reason for the delay or cancellation, and the length of the delay. Passengers are advised to check RwandAir's conditions of carriage or contact the airline's customer service for more information about their rights and options in case of disruptions.
Yes, RwandAir provides additional services for passengers with disabilities. These services can include wheelchair assistance, specialized seating arrangements, and visual or hearing aids. Passengers with disabilities should notify RwandAir of any special needs at the time of booking or at least 48 hours before their scheduled flight. This allows the airline to make all the necessary arrangements for a comfortable and smooth journey.
Yes, RwandAir provides meals and drinks on board, depending on the length of the flight and the class of ticket. Alcoholic drinks are also available for passengers who are of legal drinking age.
Yes, RwandAir airline tickets are refundable under certain conditions. Passengers can request a refund for their ticket if their flight is cancelled by the airline, if they are unable to travel due to medical reasons, or if they have purchased a flexible ticket. However, fees may be charged depending on the fare rules and time of cancellation. It is advisable to check the airline's refund policy before booking a ticket.
RwandAir sets the following conditions for traveling with children and babies: 1. Age limit: Infants are those under 2 years old while children are those aged between 2 and 12 years old. 2. Children must be accompanied by an adult who is at least 18 years old. 3. Children aged between 2 and 5 years old must be accompanied by an adult who is at least 18 years old and seated beside them. 4. Children aged between 5 and 12 years old can travel alone but must be booked as an unaccompanied minor and pay for the unaccompanied minor service. 5. RwandAir provides baby bassinets for infants but they are subject to availability and must be requested in advance. 6. Child safety seats can be brought on board as long as they meet safety requirements. RwandAir provides children's meals on board which must be requested at least 48 hours before the flight. The airline also provides entertainment for children such as children's movies.