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Regional Express

AU flag

IATA
ZL
ICAO
REX
Australia, Mascot, 65 Airport Ave, Regional Express Holdings Ltd, 2020

Regional Express, also known as Rex Airlines, was founded in 2002 in Australia. The airline operates flights to over 60 destinations across the country with a fleet of more than 50 aircraft. One of the main advantages of flying with Rex Airlines is its focus on regional and remote locations, making it a popular choice for those traveling to more secluded destinations. However, one major disadvantage is that Rex Airlines does not offer international flights. In terms of pricing, Rex Airlines is generally considered more budget-friendly than larger airlines but can still be expensive for the average traveler. The airline offers a range of fare options, including Business Class and Economy Class, with varying levels of flexibility and baggage allowances. Overall, Rex Airlines is a popular choice for those looking to explore more of Australia's regional areas. While it may not offer the same international reach as larger airlines, its focus on remote destinations and budget-friendly pricing make it a great choice for domestic travel.

Regional Express baggage rules

Baggage Rules of Regional Express Airline

Regional Express (Rex) is a popular Australian airline that operates numerous flights across the country. Before you book your flight with this carrier, it is advisable to acquaint yourself with the baggage rules to avoid any potential mistakes or hassles later on. Here are the most important rules regarding luggage, hand baggage, excess or overweight baggage, and items prohibited for carriage:

Luggage

Passengers are allowed to check in up to 23 kg of luggage for free on Rex flights. The maximum sum of the luggage dimensions should not exceed 140 cm. Any bags exceeding the weight limit are subject to extra charges.

Hand baggage

Passengers travelling on Rex are allowed one hand baggage not exceeding 7 kg in weight and 48 cm x 34 cm x 23 cm in dimension. Additionally, one personal item such as handbag or laptop bag can be carried on board.

Excess or overweight baggage

Excess or overweight baggage on Rex flights is charged at $15 per kilogram. Passengers are advised to pre-book the extra weight to avoid any inconvenience.

Items prohibited for carriage

Certain items are strictly prohibited on Rex flights. These include explosives, flammable substances, poisons, and radioactive materials. Firearms and dangerous instruments can be carried with prior permission and following the correct packaging rules.

In conclusion, sticking to baggage rules is important to make sure your flight with Regional Express is comfortable and hassle-free. Always double check the rules before packing and booking to avoid any extra payments or the potential loss of your belongings.

Frequently asked questions about the airline

Answers to questions about the airline that travelers are most interested in

Where can I apply in case of loss or damage to my baggage by Regional Express?

In case of loss or damage to your baggage by Regional Express, you should contact their customer service department as soon as possible. You can do this by calling their toll-free number at 13 17 13 or by filling out a lost baggage claim form on their website. It is important to provide as much information as possible, including your flight number, baggage tag number, and a description of your missing or damaged items. Regional Express will then investigate your claim and work to resolve the issue as quickly as possible.

How long before departure does Regional Express close check-in and boarding?

Regional Express closes check-in and boarding 30 minutes prior to departure time.

Can I check in online for an Regional Express flight?

Yes, you can check-in online for a Regional Express airline flight. You can do this through the Regional Express website or mobile app. The online check-in opens 48 hours before the departure time and closes 45 minutes before departure for domestic flights and 90 minutes before departure for international flights. During online check-in, you can choose your seat preferences, add baggage, and print or download your boarding pass.

Does Regional Express pay compensation for flight delays and cancellations?

Yes, Regional Express does provide compensation for flight delays and cancellations according to their terms and conditions. The amount of compensation may vary depending on the circumstances of the delay or cancellation. Customers are advised to refer to the airline's website or contact their customer service for more information.

Does Regional Express provide additional services for passengers with disabilities?

Yes, Regional Express provides additional services for passengers with disabilities. These services include wheelchair assistance, allowing guide dogs to travel with passengers, and special assistance during boarding and disembarking. Passengers with disabilities are also allowed to pre-board the aircraft to ensure that they have sufficient time and space to settle in comfortably. It is recommended that passengers with disabilities inform Regional Express of their needs at least 48 hours prior to their travel to ensure appropriate arrangements can be made.

Does Regional Express provide meals and drinks on board?

Yes, Regional Express provides refreshments on board, including water, juice, coffee, tea, and snacks. However, meals are not served on their flights. Regional Express does not allow passengers to bring their own alcoholic drinks on board, but they do serve beer and wine for purchase during the flight.

Are Regional Express airline tickets refundable?

Regional Express (Rex) offers various fare types, some of which are refundable and some are not. It depends on the fare type and the terms and conditions associated with it. Most refundable fares are typically more expensive than non-refundable fares. It is important to carefully read the terms and conditions associated with your ticket before purchasing.

What conditions does Regional Express set for traveling with children and babies?

Regional Express allows children of all ages to travel on their flights with the consent of a parent or guardian. However, infants under the age of seven days are not allowed to travel due to safety concerns. There is no children's food on board, but passengers are allowed to bring their own snacks and baby formula. Additionally, Regional Express does not provide any entertainment specifically for children, but passengers can bring their own devices and headphones for entertainment during the flight.

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