If your baggage has been lost or damaged by Onur Air, you should notify the airline immediately at the baggage claim office located at the airport. You will need to provide your baggage claim tag and a description of the lost or damaged item. You can also submit a claim through Onur Air's online passenger services portal or contact their customer service department for further assistance.

Onur Air closes check-in and boarding 45 minutes before departure.

Yes, it is possible to check-in online for an Onur Air airline flight. You can do it on the Onur Air website or mobile app. Online check-in usually opens 24 hours before departure time and closes 3 hours before departure time. Therefore, you can check-in online and select your preferred seat, print your boarding pass, or receive a mobile boarding pass.

Yes, Onur Air is obligated to pay compensation for flight delays and cancellations under EU Regulation 261/2004, provided that the delay or cancellation was within their control and not due to extraordinary circumstances such as bad weather, natural disasters, national security issues, or strikes. The amount of compensation varies depending on the length of the delay and the distance of the flight. Passengers may also be entitled to additional compensation for expenses incurred due to the delay or cancellation, such as food, accommodation, and transportation.

According to the Onur Air website, they provide assistance for passengers with disabilities such as wheelchair service, special meal requests, and assistance with getting on and off the aircraft. Passengers with disabilities are encouraged to inform the airline of their needs at the time of booking or at least 48 hours in advance of their flight.

Yes, Onur Air provides meals and drinks on board depending on the duration of the flight. However, the meals and drinks are not included in the ticket price and must be purchased separately. Alcoholic drinks are also available for purchase on board for passengers who are of legal drinking age.

According to Onur Air's terms and conditions, their tickets are non-refundable. However, in some cases, such as serious illness or death of a passenger or an immediate family member, they may provide a refund. It is best to contact their customer service for further information.

Onur Air allows infants to travel on their flights provided they are at least 8 days old and accompanied by an adult. Children under the age of 2 can travel on the lap of their parent or guardian, while children over the age of 2 must occupy their own seat. Onur Air does not provide any special meals for infants or children on board, but they do offer a variety of meal options that can be pre-ordered before the flight. As for entertainment, Onur Air does not offer any specific programs or activities for children on board. However, some of their planes are equipped with in-flight entertainment systems that offer a wide variety of movies, TV shows, and music that may be suitable for children. Upon request, they can also provide coloring books and crayons to keep kids occupied during the flight.