Insel Air is a Caribbean airline founded in 2006 in Curacao. It has an extensive network connecting the Caribbean and South America. Its main advantage is the convenience it offers to travelers in the region. However, the airline has had operational problems and safety concerns in the past, resulting in flight cancellations and delays. Some customers have also reported issues with customer service. In terms of pricing policy, Insel Air can be affordable for an average traveler, but it depends on the destination and time of travel. It's advisable to check prices and compare it with other airlines before booking a flight with Insel Air.
Insel Air Baggage Rules
Traveling can be stressful, but knowing the baggage rules of Insel Air can make your trip much smoother. Here's what you need to know.
Luggage Rules
Passengers are allowed to check-in up to two pieces of luggage with a maximum weight of 50lbs (23kg) each. Any luggage exceeding 70lbs (32kg) will not be accepted. Passengers with more than two pieces of luggage will be charged an additional fee.
Hand Baggage Rules
Each passenger is allowed one piece of hand baggage not exceeding 22lbs (10kg) in weight and a maximum dimension of 22in x 14in x 9in (55cm x 35cm x 22cm). In addition, passengers may carry one personal item such as a handbag, briefcase or laptop bag. These items must fit under the seat in front of the passenger.
Excess or Overweight Baggage
Passengers who exceed the maximum weight or number of pieces of baggage allowed will be charged an additional fee. Insel Air charges $5 per pound (2.2kg) for excess baggage. Fees for additional baggage can vary depending on the route and destination.
Items Prohibited for Carriage
Certain items are prohibited from being carried on Insel Air flights. These include explosives, compressed gases, flammable liquids, and other dangerous goods. Passengers should also take note that Insel Air does not allow smoking on their aircraft as well as the use of electronic devices that emit radio frequency interference (RFI).
Knowing these luggage rules before you travel on Insel Air can help you avoid unnecessary fees or the disappointment of being unable to bring certain items. Happy travels!
In case of loss or damage to your baggage by Insel Air, you should immediately report the issue at the airline's baggage desk at the airport before leaving the baggage reclaim area. You will need to provide your ticket and baggage claim tags to the staff, and fill out a Property Irregularity Report (PIR). If you have already left the airport, you can contact Insel Air Customer Service via phone or email to report the issue and submit a claim for compensation. You may also refer to the airline's baggage policy and terms and conditions for more information and guidelines on how to file a claim for lost or damaged baggage.
Insel Air typically closes check-in and boarding 60 minutes before departure for international flights and 45 minutes before departure for regional flights.
Yes, Insel Air allows online check-in for their flights. To check in online, passengers can visit the Insel Air website and click on the "check-in" tab. Online check-in opens 24 hours before departure and closes 4 hours before departure. Passengers can select their seats, print their boarding pass or receive a digital boarding pass on their mobile device.
Insel Air is subject to the EU Regulation 261/2004 for flights departing from or arriving in an EU country. This means that if the flight is delayed or cancelled due to reasons within the airline's control (such as technical issues), passengers may be entitled to compensation up to €600. However, if the delay or cancellation is due to extraordinary circumstances beyond the airline's control (such as severe weather or strikes), no compensation is payable. Insel Air may also have its own policies for compensation which passengers can inquire about.
According to the Insel Air website, they provide special assistance to passengers with disabilities such as wheelchair assistance, assistance for visually impaired passengers, and assistance for hearing-impaired passengers. Passengers should inform Insel Air of their needs at least 48 hours before the departure time of their flight. Insel Air also provides information regarding accessibility at the airports they serve.
Insel Air provides complimentary snacks and drinks (water, soft drinks, coffee and tea) on its flights. Alcoholic drinks can also be purchased on board. However, the availability of food and drink service may vary depending on the flight duration, time of day, and destination.
Insel Air's refund policy depends on the type of ticket that was purchased. Some tickets may be refundable, while others may not. It is best to consult the airline's website or contact their customer service directly for specific information regarding their refund policy.
Insel Air allows children to travel either accompanied or unaccompanied by an adult. Children under the age of 2 may travel on their parent's lap free of charge, while children aged 2 years or more require their own seat. The airline recommends booking in advance as there is limited space for child car seats. In terms of entertainment, Insel Air offers a selection of movies and TV shows. However, there is no specific entertainment for children. The airline does not offer child-specific meals, but it does provide special meals on request for passengers with dietary needs or restrictions. It is recommended to bring snacks and activities for children during the flight.